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Elite BMW

Ottawa, ON

4.5
170 Reviews
Call Dealership (613) 749-7700
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1040 Ogilvie Rd

Ottawa, ON

K1J 8G9

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170 Reviews of Elite BMW

January 31, 2023

The whole team was Amazing and professional. It felt like they really cared. Really happy with Martin More

by qasimnaushad
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Feb 01, 2023 -

Elite BMW responded

We're glad to hear that our team was able to provide you with a wonderful experience. Thank you for the kind words, and for coming in to see us.

January 29, 2023

I was told by Bill would be $3000 and was surprised to get a $8000 bill More

by X3
Recommend Dealer
No
Employees Worked With
Gord
Report | Print
Feb 01, 2023 -

Elite BMW responded

This sounds abnormal and we’d really like to get to the bottom of this issue. Our service quotes are very straightforward and we communicate with our guests when there are rare situations that cause the repair to be more extensive than initially expected. We are unable to associate your screen name with a guest in our database, so please reach out to our service manager, Phil Brunet, or our General Manager, Roger Man, as soon as possible at 613-749-7700. We really want to understand what happened and resolve this with your help.

Feb 01, 2023 -

X3 responded

I have tried reaching out many times, I have also left messages on Mr Roger extension, with no one answering back to me, I will reach out one last time as you requested.

Feb 02, 2023 -

Elite BMW responded

We appreciate you reaching out. If you have yet to hear back from management, Roger's direct email address is Roger.man@elitebmw.com, and our Service Manager Phil's email address is Phil.brunet@elitebmw.com. Thank you again.

December 17, 2022

Staff is friendly and helpful. They rarely try to upsell. I drive past other BMW dealers to go to Elite More

by Chuck
Recommend Dealer
Yes
Employees Worked With
Joe and Clayton
Report | Print
Dec 19, 2022 -

Elite BMW responded

We're happy to hear that! Thank you for your kind words & for coming in to see us.

December 14, 2022

The staff is really helpful. I would surely recommend it to a friend in future. More

by bhalodiamansi19
Recommend Dealer
Yes
Employees Worked With
Hussein
Report | Print
Dec 15, 2022 -

Elite BMW responded

Thanks so much for the kind words. Hope to see you again soon!

December 07, 2022

Excellent service, very courteous and delightful to deal with. I have owned a number of BMW's and certainly don't hesitate to recommend Elite to friends. Keep up the great work ! More

by heather
Recommend Dealer
Yes
Employees Worked With
Matthew, Gord
Report | Print
Dec 08, 2022 -

Elite BMW responded

That's wonderful, we're thrilled you had an excellent experience! Thank you for sharing and for coming in to see us. We look forward to serving you again in the future.

December 06, 2022

All staff courteous, knowledgeable and personable. Service was done as scheduled and completed promptly. The assignment of a Service Advisor to each car owner was a definite plus -- addressed all my More

by maria
Recommend Dealer
Yes
Employees Worked With
Joe Soubliere
Report | Print
Dec 07, 2022 -

Elite BMW responded

We're thrilled to hear that you had an amazing experience with our dedicated Service department! Thank you for your kind words and for allowing our team to take care of you and your BMW. We look forward to seeing you again soon.

November 22, 2022

Very pleased with the customer service. Vehicle was cleaned before delivery. A drive was provided both directions while the service was performed. . More

by mdonshal
Recommend Dealer
Yes
Employees Worked With
The fellow at the service desk went above and beyond.
Report | Print
Nov 23, 2022 -

Elite BMW responded

Wonderful, we're thrilled you had an excellent experience with our team. Thank you for coming in, we look forward to serving you again in the future.

November 14, 2022

The service I received recently was prompt and staff are friendly. The work wasvdone properly. More

by Teddy.wang2013
Recommend Dealer
Yes
Employees Worked With
Roger Man
Report | Print
Nov 15, 2022 -

Elite BMW responded

We are very happy to hear that, thank you for coming in to see us!

November 10, 2022

Excellent service and friendly staff very nice showroom beautiful automobiles very professional sales staff will definitely buy my next one More

by Paul
Recommend Dealer
Yes
Employees Worked With
Anik Roy
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Nov 10, 2022 -

Paul responded

See you next year for my new x3

Nov 11, 2022 -

Elite BMW responded

We're looking forward to serving you once you're ready for that X3! Thank you for the generous words and for allowing our team to take care of you.

October 26, 2022

Our car was taken in at the appointment time, serviced and no extra work done that we felt was not necessary. Listened to our concerns More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Pacheco
Report | Print
Oct 26, 2022 -

Elite BMW responded

We're happy to hear that you are satisfied with your visit! Thank you for coming in to see us and allowing our team to make it easy for you.

Oct 26, 2022 -

Satisfied responded

great service

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