Elite BMW

Place looks fantastic, thats the only upside of a visit Elite service needs its own repair. My vehicle was scratched and damaged while in service, probably from the old car washer at the HONDA dealership, Elite service needs its own repair. My vehicle was scratched and damaged while in service, probably from the old car washer at the HONDA dealership,the advisor told me. Why would you put a $80,000 car though a car wash and not hand wash it? While I was there two other people complained about their vehicles where still dirty and not washed correctly. Apart from the bill that was not approved by the customer, my vehicle was held hostage until I paid it. Jason the Service manager is arrogant and will leave a customer sit for 45 Minutes to an hour. When he finally comes out he will talk to you like it is beneath him and act as if he's doing you a favour. He had mentioned he would put a note on file not to wash my car again since I complained. I had dealt with him a couple times and seen him speak to others the same way. This is not the first complaint about being treated with arrogance on this site and I bet it will not be the last. ELITE you need to wake up, we would like a BMW service centre in the East end of Ottawa that treats customers with respect and left feeling valued. I would give the service side a better rating than one, but since the lot and car washers are part of the the service I have to give it ONLY one. Of course the costumer repair charge without approval didn't help. More

Very Happy with our BMWs We have two BMWs and are very happy with the service we received from Clayton. Will go back for our next car. Aldo very good service from Julie the We have two BMWs and are very happy with the service we received from Clayton. Will go back for our next car. Aldo very good service from Julie the sales manager. More

BMW over-rating My 2012 BMW x1 with 71,000 kilometers broke it's timing chain guide and starved it's engine of oil, this was my third and last BMW after the way elite My 2012 BMW x1 with 71,000 kilometers broke it's timing chain guide and starved it's engine of oil, this was my third and last BMW after the way elite BMW dealt with the situation. My car broke down 40 minutes from closing time and would not get there on the tow truck before close, i called the dealer and they told me to bring the car to them, when i asked what to do with the car when it got there the lady told me she would go ask a "BMW genius" and call me back, she never called me back so i had to call her back only to be told to leave my car ON THE STREET and no solution to drop off the car keys. To add insult to injury i was denied a courtesy car because i did not buy my BMW at this dealer, i was however bringing them a 15+ thousand dollar repair job at my expense! The least they could have done is provide me with a courtesy car of any kind. I have enjoyed many years of BMW ownership but reliability has gone utterly downhill, maintenance costs are wildly out of proportion for a car no more complex than a lexus or acura and they do not care about their customers like before they became mass sellers and the dealers could not care less about offering a luxury experience. In the aftermath of this event i have sold my x1 for parts and have bought an Acura and am strongly recommending anyone who is considering purchase of a BMW to go elsewhere and invest in another luxury car company? that actually cares about the quality and dependability of it's vehicles and doesn't treat buyers of it's entry level cars like expendable nuisances. More

This is my 5th BMW but changed to Lexus on my first Beamer. The serviced is very poor and I feel that they do not care. My last appointment was for an oil change and recall for 8;30 to noon. i received my car a The serviced is very poor and I feel that they do not care. My last appointment was for an oil change and recall for 8;30 to noon. i received my car at 3:00 PM and not even washed. More

AVOID AT ALL COSTS I was refused service by a BMW dealership despite the lack of a financial appraisal and having booked a test drive and appointment twice. I went into I was refused service by a BMW dealership despite the lack of a financial appraisal and having booked a test drive and appointment twice. I went into the dealership with my cousin, a black male, on both occasions. We both work for the federal government and I already own a BMW. During the first visit, I made the receptionist aware of our appointment and was told to wait. No one came to serve us so I directly asked to speak with the manager. Almost an hour later, the Sales Manager, Neb Zorkic, spoke to us but said that he couldn’t serve us because they were hosting an exclusive private event. The next day I received two calls from customer service agents asking about my appointment. When they were made aware of this, both apologized profusely and rebooked the appointment. However, the next time we walked into the dealership, the Sales Manager simply looked at us, shook his head and had his dealer tell us that we were not given permission to test drive the car. As someone who is aware of the process of purchasing a BMW and who watched numerous customers (walk ins) receive service, it was evident that this refusal of service was based on racial bias. I will be reporting this to head office, but figured I would write a review as a warning to others. All of the reviews online are 1 or 5 stars; it is likely that this dealership posts positive reviews to hide the authentic ones More

Great customer service Since the new building was built I knew this is where i was going to buy my car. They treated me great every step of the way and I could not be happie Since the new building was built I knew this is where i was going to buy my car. They treated me great every step of the way and I could not be happier with the service. More

Excellent sale service in a luxurious dealer ship Bilingual service at the front desk , sale person understanding our needs. Test drive the mini with near empty on gas gauge but pick it up with a ful Bilingual service at the front desk , sale person understanding our needs. Test drive the mini with near empty on gas gauge but pick it up with a full tank.( no extra charge ) More

Arrogant, entitled and mostly incompetent If you have a problem with your BMW and it is out of warranty .... stay far far away (especially if there is an electrical problem). You can't even If you have a problem with your BMW and it is out of warranty .... stay far far away (especially if there is an electrical problem). You can't even get an opinion on what may be wrong unless you fork over $130, and then they say there is no problem. Of course the next day the car would not start. Not impressed. More

Garbage service at luxurious dealership Sales and service were awful. Couldn't fix properly the issue on my car and tried to charge me. Avoid at all cost. Otto's is way better. Will never go Sales and service were awful. Couldn't fix properly the issue on my car and tried to charge me. Avoid at all cost. Otto's is way better. Will never go back there. More

Excellent service I had my vehicle towed there on a Sunday. The service advisor kept me in the loop at every step. Vehicle was repaired within the week. I had my vehicle towed there on a Sunday. The service advisor kept me in the loop at every step. Vehicle was repaired within the week. More