Edmonton BMW

Living outside of the Edmonton area, I appreciated being able to do most of the transaction online, and no surprises when I went in to the dealership either on my trade in or the vehicle I chose, the staff able to do most of the transaction online, and no surprises when I went in to the dealership either on my trade in or the vehicle I chose, the staff was upfront about every aspect of the transaction and friendly to deal with More

BEWARE BEWAREThey know how to cheat with you . Any car BEWARE BEWARE They know how to cheat with you . Any car you buy from them, nothing is covered under warranty. They will make any excuse to tell, you BEWARE BEWARE They know how to cheat with you . Any car you buy from them, nothing is covered under warranty. They will make any excuse to tell, you that its not covered under warranty. Brand new car had engine failure and they told me that i went 4000 kms over to do oil change and thats why engine failure is not covered under warranty and engine replacement will cost 30000 dollars. Another brand new car i got for my dad who is 80 years old and drives car very slowly all the time. brake pad gone in six months and their service department told me that its from rough driving and thats why its not covered under warranty. i had to pay for them to get new brake pads. please be extremly careful. do not buy or lease from them More

Seemed like a great place to buy a car...until I tried getting my deposit back. Finance Manager says will return deposit and 4 days later does not, then do not return calls, GSM quite glib regarding the getting my deposit back. Finance Manager says will return deposit and 4 days later does not, then do not return calls, GSM quite glib regarding the return of deposits. Perhaps this is their normal practice - lesson do not leave a deposit. More

Service department are extremely rude and unprofessional. Brought in my vehicle for regular warranty service and service advisor tried to sell add on and was reluctant to perform simple software and navigati Brought in my vehicle for regular warranty service and service advisor tried to sell add on and was reluctant to perform simple software and navigation update. According to her it was paid service despite vehicle being in warranty and only 8 months old and my biggest disappointment was she keeping vehicle for 8hrs doing nothing. Avoid this dealership at all costs. More

Confused by bad reviews. Having purchased many German cars from Audi, Mercedes and BMW I'm very surprised that so many chose to go down the route of slamming an excellent and Having purchased many German cars from Audi, Mercedes and BMW I'm very surprised that so many chose to go down the route of slamming an excellent and honest dealership. There are several sides to each story and customers need to chill a little and not expect everything for free. Having bought from a X5M from Bavaria BMW and dealing with them, Edmonton BMW is far better and far more likely to get your car taken care of properly. Sales/Service and Parts have all treated me far better than the dealership I purchased from. Even when I had a small dispute, Edmonton BMW would always work with me to find a solution that worked for both of us. I was once charged over $700 for a service that should have been free, then they promptly refunded me when we realized the error. People make mistakes, at least allow them to fix it through calm adult discussion. Highly recommend. More

Buyer Beware They took a deposit on a vehicle without a VIN number and lied about how long it would take to come in. They initially said 3 days, but ended up bein They took a deposit on a vehicle without a VIN number and lied about how long it would take to come in. They initially said 3 days, but ended up being a couple of weeks. When I asked for my deposit back, I was told I could take them to court. They did provide me with a vehicle to use in the meantime. More expensive parts than the other dealership. More

Total Satisfaction The experience was gratifying from the start,I dealt with Peter Carroll to purchase a 4 Series Cabriolet,Peter was professional,courteous,prompt kno The experience was gratifying from the start,I dealt with Peter Carroll to purchase a 4 Series Cabriolet,Peter was professional,courteous,prompt knowledgeable and just plain good to deal with. The transaction was just as expected,no hidden costs or surprises,Peter handled things with a helpful manner and was able to keep me informed on all aspects of the prep and delivery. I must also make mention of my interactions with Briana Miller,who handled the financial,warranty and extended warranty of the new vehicle.Briana was excellent to work with ,all was explained in detail and Brianna was pleasant and professional,well spoken ,very efficient and knowledgeable with every aspect of the transaction. I would personally highly recommend Edmonton BMW,It was an excellent overall experience. More

Stay Away!!! They are Cheats!! Folks in their service department are extremely rude and very unprofessional. The service manage, Edwardo, was very rude when I complained about a dam Folks in their service department are extremely rude and very unprofessional. The service manage, Edwardo, was very rude when I complained about a damaged rim of my X3, during a scheduled service appointment. He literally told me to my face that he has no time for my "nonsense". Edwardo and his team initially denied damaging the rim until I produced photos taken of the vehicle taken at their on the day of the drop off. Their sales department is no better either. Avoid them like a plague if you can. More

Service department is very rude and they don’t know what to do they search for my vehicle like where I parked it she talk too fast and not ready to repeat what she said is very rude and they don’t know what to do they search for my vehicle like where I parked it she talk too fast and not ready to repeat what she said I gave my vehicle at 11.30 and they called at 3.30 to ask me where I parked it More

Very Disappointed!!!! If you are buying a BMW, stay away them, they promise you a good price and then use their own terms to remove some from the list, you ended up a highe If you are buying a BMW, stay away them, they promise you a good price and then use their own terms to remove some from the list, you ended up a higher price and unhappy experience. If you have to buy from them open your eyes WIDE to make sure every cent you spend is on the agreement!! Very disappointed!! More