Eagle Ridge Chevrolet Buick GMC

I dropped off my 2018 GMC Sierra for an 11:00am appointment, guaranteed completion 1:00pm, waited until almost 3:30pm. Quoted $459.46 for an ABS inspection, replacing the right front tire sens appointment, guaranteed completion 1:00pm, waited until almost 3:30pm. Quoted $459.46 for an ABS inspection, replacing the right front tire sensor and an oil change. After I declined all of the additional services they “recommended” (10 in all), the actual charge increased to $553.28. When I questioned the sudden price change all I got was the “estimate was low”, not good enough, they had 4 and a half hours to advise me that it was going to be more but instead waited until they put the debit machine in front of me. The estimate was (arguably) high to start with but service while under warranty was good so I trusted it would continue, fool me once….. I am loyal to those that provide service with honour and integrity but once that’s lost, I never go back. My truck is lightly driven, it only has 55,000 km, trying to sell me services, valued in the thousands, that I don’t need, hmmm. I thought customer satisfaction was imperative in a highly competitive business, perhaps I’m naive. I won’t be going back. More

I bought my Truck from Chris Martens at Eagle Ridge GM. Everything was straight forward and above board, no games or time wasting. They got me into the right truck at a fair price. Everything went smoothl Everything was straight forward and above board, no games or time wasting. They got me into the right truck at a fair price. Everything went smoothly. We agreed on price based on some incentives, when one of them did not pan out with GM, Eagle Ridge GM covered the difference. Kept their work. The Finance agent (back end guy) Fred was fair and forthright, and did not try to upsell me. After the sale Chris went out his way to take me through all the features and controls for my new vehicle. Very Happy Customer! More

I had a recall issue with my Chevrolet, along with a few problems in the heating system. The service experience was excellent. The staff arranged a shuttle to take me home after I dropped off my car and problems in the heating system. The service experience was excellent. The staff arranged a shuttle to take me home after I dropped off my car and later picked me up again when the service was completed. Everything was handled smoothly and on time. The service advisor who assisted me was very polite, professional, and helpful throughout the process. Overall, I’m very satisfied with the customer service and the way my concerns were handled. Highly recommend this service department. More

We loved purchasing our Escalade from Eagle Ridge. Rob, Chris and Kathy are a pleasure to work with, and we felt taken care of. Rob, Chris and Kathy are a pleasure to work with, and we felt taken care of. More

Worst customer service ever and has not done their job properly. Has now made it so I have to file paperwork because of their screw ups! A nightmare to deal with! properly. Has now made it so I have to file paperwork because of their screw ups! A nightmare to deal with! More

I’ve had two bad experiences with Eagle Ridge GM’s service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze package.” I later found out an employee was fired for doing this to other customers. June 26, 2025 – I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a “diagnosis” — which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I “went elsewhere” for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I’ve since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere. More

Great experience at Eagle Ridge GM. Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the finan Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the financing for my best options and timelines. Danielle handled my insurance for ICBC another seamless process. Josh went over the electronics for the vehicle and made sure I understood the systems for navigation. This is the 2nd car I bought through Josh at Eagle Ridge. Great experience. More

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. More

Just bought a Ram and my sales person Nech was really upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. More

Just tried to speak with Nech Mahdi who is reporting that a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading, he decided to block me rather than discuss it. I tried reaching out to the management team but the call was disconnected. Very misleading team there at Eagle Ridge which apparently starts at the top. More