Dueck on Marine

Sleazy liars These people are what you think of when imagining the essence of a sleazy car salesman. After negotiating a "all in" price for a used truck, we couldn These people are what you think of when imagining the essence of a sleazy car salesman. After negotiating a "all in" price for a used truck, we couldn't agree on a figure that worked for both of us. A couple of weeks later a customer service agent called and asked if there was anything else they could do to make this deal happen before the end of the month. I gave the same offer and said I was willing to go $500 higher. We agreed on the price and he passed me back to the salesman-Raj- to finalize the deal and get approval from the used car sales manager. Price confirmed and agreed to. I go to the bank the next morning to get a bank draft and have my cash on hand. Make the hour and a half drive out to dueck on marine and am ready to pick up my new truck. Filling out the paperwork, no thanks for the 4K extended warranty, I pay with the bank draft and then am asked how I'll be paying the rest? What? Pardon? The balance of an additional $5400. No. No. No. that's not an "all in" price. Waited 20 mins to speak with the sales manager to which I'm told that they're not doing this deal,they don't have an extra 5k of room. So I showed him the text messages between Raj and I. The last offer from a couple of weeks prior that was approved by the used car sales manager was in fact $3400 less than what they were trying to sell me the truck for now. Huh? The reason why I came in was the re-negotiated price of $1700 less. Plus the doc. Fee. (All in price👍). I'm told that text messages aren't a binding contract and they are reneging on the deal. I'm told the salesman was confused and that he'll have a talk with him. While discussing all of this the salesman Raj was constantly changing his story and was caught lying by what the text messages clearly said. The sales manager told me it wasn't clear what the offer was in the text. It read: "$40000. + $549 doc fee +. Gst +. $4869.88. PST = $45414.88" "The cost comes to $45414.88 Before trade" "And you pay only $40000 only the rest goes to trade..." That seems fairly clear to me. I refused that offer so why would I come in a couple of weeks later and pay a few grand more? They acted completely unprofessional and sleazy, back peddling and all around a real displeasure to deal with. As if I need to tell you not to trust a car salesman but don't do it! These people are the lowest form of parasites imaginable. Thanks for wasting my time More

Topnotch experience Topnotch customer service all of it everything highly recommend. The store has pure honesty and respect. I think that dueck on marine is awesome i wil Topnotch customer service all of it everything highly recommend. The store has pure honesty and respect. I think that dueck on marine is awesome i will never come to anywhere else. If your gonna buy a new vehicle dueck is the only place to go. Sincerly Sam More

Great experience After being royally screwed and treated badly at another dealership our experience at Duecks with Jonathan was unexpected and truly appreciated. We hi After being royally screwed and treated badly at another dealership our experience at Duecks with Jonathan was unexpected and truly appreciated. We highly recommend him. More

Great service from salesman Purchased my second vehicle from Jonathon. He was able to source out the truck I wanted and had it brought for me from another dealership. Gave a no b Purchased my second vehicle from Jonathon. He was able to source out the truck I wanted and had it brought for me from another dealership. Gave a no b.s. price More

Ryan Cook's review Johnathan at Dueck on Marine has been a truly helpful and professional salesman I have ever had the pleasure of dealing with.. he truly went above and Johnathan at Dueck on Marine has been a truly helpful and professional salesman I have ever had the pleasure of dealing with.. he truly went above and beyond and found exactly the vehicle I was looking for and then some... Highly recommend contacting him for your next vehicle search. The dealership as a whole was a easy to deal with and helpful from parts department through to insurance all at Dueck make searching for a new vehicle easy More

Jonathan Overton excellent Service This Gentlemen is awesome. excellent customer service. he finds what were looking for and also based on our budget. He explained to us everything we n This Gentlemen is awesome. excellent customer service. he finds what were looking for and also based on our budget. He explained to us everything we need to know. Family is happy. We bought 2017 Chevy Traverse. Robert introduced Jonathan to help us. More

Sales Man lives up to his hype. When I bought my 2016 GMC Canyon the sales man John Overton promised me exceptional customer service through my ownership of my vehicle, and since day When I bought my 2016 GMC Canyon the sales man John Overton promised me exceptional customer service through my ownership of my vehicle, and since day one he has owned his word and taken care of of all my service and repairs like a personal concierge service. I would definetely recommend this dealership to friends and family. Thx Dueck on Marine and John. More

Jonathan Overton always my go to guy! I've purchased several vehicles through Jonathan Overton overt the years and he's always been awesome! Friendly, helpful and always finds what I'm lo I've purchased several vehicles through Jonathan Overton overt the years and he's always been awesome! Friendly, helpful and always finds what I'm looking for! More

True customer service with Jon I have been around a while and I have seen every kind of salesman, mostly the unfortunate stereotype of the guy that will up sell you on things you do I have been around a while and I have seen every kind of salesman, mostly the unfortunate stereotype of the guy that will up sell you on things you don't need just so he can afford a trip to Hawaii or some such. Not with Jon. I had a very specific budget and needs to which most others probably wouldn't have bothered. However, he was happy to face the challenge and went above and beyond what I could have expected. He exercised great patience and precision when helping me search for what I needed and was not content with finding me something that was just okay. In the end he got me exactly the kind of car I needed within the budget I could afford. I was floored at how amazing everything turned out and still am. It's four months later and my car runs like a dream and I will forever recommend Jon and the Dueck Auto Group as the place to go for proper customer service the way it was always meant to be. I must give Dueck added praise as well for nurturing their sales teams to be what they are, which is simply amazing. Thanks Jon and Dueck Auto Group for getting me back on the road in style. More

Dueck Auto Group - The best dealership in Vancouver! I bought a 2017 Buick Encore yesterday from Matt Derksen and Martina Vranjalic at the Marine location and I could not be more pleased with the service I bought a 2017 Buick Encore yesterday from Matt Derksen and Martina Vranjalic at the Marine location and I could not be more pleased with the service! From the business office with Bonnie who worked after hours to get all the paperwork in order, to the delivery with Martina who showed me all the amazing features in my new car, to the immaculately clean 2017 Encore I received from Matt's hard work of getting it to the dealership on time, gassed up with rubber matts included!! Dueck gives you 5 star service and really makes you feel at ease while making such a large purchase! It is my first car and I would go no where else to have bought it, and will return for my next car indefinitely!! Thank you Dueck for running such a professional and customer service oriented business, your hard work does not go unnoticed!!! More