Downsview Chrysler Ltd

Only go if you are ready to buy Prior to attending Downsview Chrysler I had contacted a salesperson for information regarding a lease. The salesperson responded and provided me with Prior to attending Downsview Chrysler I had contacted a salesperson for information regarding a lease. The salesperson responded and provided me with pricing that was fair and asked for me to attend the dealership for them to apprise my Jeep. I set up an appointment to attend and meet with the salesperson. The salesperson was busy but passed me off to another employee to help me out. I explained that I could not do the deal today as there is many external factors in play but wanted to get my Jeep appraised, test drive the 2019 Wrangler, look at some numbers and come back next week to finalize any deal. I explained that I knew that next week was the start of a new month and as such the pricing could change and if it did I was prepared to pay more but I just needed a rough idea of what they would pay for my Jeep to see if it was even worth it. This employee told me he didn’t want to waste my time nor his in providing numbers and instead handed me off to an assistant manager. I was handed off to yet another employee, who I tried to explain this to all over again and I was advised that wanting to pay more was not logical. I re-explained that I understand deals change and it is a risk I have to take because I am not in a position to make a deal today. In my opinion this employee could not respect this fact. In my opinion this employee was not understanding of my situation. He was pushy, passive aggressive, and lacked the ability to accept feedback and handle this type of situation. He was only willing to do things his way instead of listening to the customer. He was not attentive to my needs, didn’t apprise my car, and after getting no where with him I left. Overall the feeling I was left with by this dealership was only come if you are ready to do a deal immediately and if not don't come. While this might not be how the employees I dealt with today viewed the situation, this is, in my own personal opinion, how it came off. While I do note this dealership has many exceptional reviews, everyone has off days and I might just not be the right customer for them. I will note their pricing is rather fair, I just think they need a substantial improvement in their customer service and understanding that providing information and customer service is part the business they’re in. They have ensured that when I am ready to buy a Jeep I will not return to this dealership. More

Ignition problem I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was not fair representation of the service I had received. I have included a brief summary of what transpired. I have an after market starter that was installed in my dodge vehicle close to 10 years ago. Unfortunately To diagnose the problem this has to be removed at a cost of 320$ plus tax. before they could even scan the vehicle to find the problem. There is no way around this because the equipment needed to analyze can not operate with after market parts. I was upset that I had to pay for something before any work could be done. The service person named Shane was helpful and said he like to help but that this was there policy. They are currently working on the vehicle and I will update the review once the work is completed. More

Dymitro in sales is awesome but service dept sucks I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again. I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again. More