Don Valley Volkswagen

Volkswagen Canada sent me a letter for a $250 credit to purchase parts, this credit was in return of our time to go do a recall that’s requested by VW Canada. I bought my car from this dealership and sent purchase parts, this credit was in return of our time to go do a recall that’s requested by VW Canada. I bought my car from this dealership and sent my son there to use the letter to buy parts, after the recall fix was complete. They rejected the soft copy of the letter and said they wanted the “original” in order to give us the $250 in free parts. I can’t imagine this is 2025 and that’s what they are requesting; moreover that’s not written on the letter that we should give the “physical letter”. And the reason is, they are worried that “we can take the letter and use it at another dealership and these are the guidelines”. My son spoke to Ellick and that’s the service manager. I tried to reason with him. I told him we’re busy and you can’t expect us to come and drive an hour and a half again to give you that letter, and moreover the chassis number is on the letter and he will log it on the system and we cannot use it anywhere else. ABC common sense but it falls in deaf ears. This is too unprofessional for my simple mind to comprehend. That’s the end of my business there. A complete waste of time! More

Ll Whst a bunch of untrustworthy manager and sake people Switch and hate Be mindful and make sure you double check everything they say or you sign lol 😆 Switch and hate Be mindful and make sure you double check everything they say or you sign lol 😆 More

This dealership provided excellent service for my purchase of a Volkswagen Tiguan. I'm very happy with the team there. purchase of a Volkswagen Tiguan. I'm very happy with the team there. More

Thank you to Vinodh for helping me out im my decision to get the VW Taos as my new ride. I went back this year as previously he helped me out with the VW Beetle which I leased before. I was delighted with get the VW Taos as my new ride. I went back this year as previously he helped me out with the VW Beetle which I leased before. I was delighted with the team, Vinodh, Daryl and Pouria very efficient and kind. More

Serious customer data privacy breach. The advisor gave me papers to sign and take home. Upon closer inspection once arriving home, documentation containing another customers personal info The advisor gave me papers to sign and take home. Upon closer inspection once arriving home, documentation containing another customers personal information (name, email, phone, ADDRESS) and work order was present. Better organization and attention to detail is badly desired at Don Valley Volkswagen. Be leery of how they handle your data if you work with this location. More

Sales team are OK respective and reasonable but the service department sucks they damaged my car once which they tried to deny and stole belongings from the car twice. I will be changing dealers service department sucks they damaged my car once which they tried to deny and stole belongings from the car twice. I will be changing dealers More

The current team has awful customer service. It's as if they don't want to put in any effort to have your business. They have no follow through or care. It seems as though they aren't listening It's as if they don't want to put in any effort to have your business. They have no follow through or care. It seems as though they aren't listening to you. They have made leasing a new vehicle a horrendous experience. I understand stock is low, but they gave me no support and assurance that I could retain my vehicle while I wait to see what options I would have for the following manufacturing year. The service admin staff have been great over the years, it's a shame the sales staff are so negligent. More

I wouldn't recommend this dealership from my experience, I booked for a new Volkwagen Tiguan Highine R-Line on Feb 11th, 2022 from Sales Rep Xi Yu with an expected delivery date as 28th Feb, 2022 but when I booked for a new Volkwagen Tiguan Highine R-Line on Feb 11th, 2022 from Sales Rep Xi Yu with an expected delivery date as 28th Feb, 2022 but whenever i enquired about my vehicle they used to say they would deliver me the vehicle in their next week's allocation but never gave me VIN number for my vehicle. when i again walked into their dealership for an ETA, Sales Manager Daryll Kessel said they are not responsible for the ETA given by Sales representative but again promised some good news in a week or so but never heard back from them. This is when i thought start my conversations via e-mail it was too late by then, they never gave me the vehicle that i want nor gave my any other alternatives even though i asked for options for me, they also rejected my request to give me a loaner vehicle until i get my new vehicle, i did mention that i would need some vehicle to take my son for therapies but they just ignored any of my requests even though it was not my fault in any way . After losing all hopes, i also reached out to their General Sales Manager on Mr. Darren Adam but he was asking for 6 to 8 weeks from May 10th which made me to pull out of the deal as it wouldn't help me in any way as i can't wait another 2 months with no guarantee with my vehicle delivery but had to undergo lot of stress in searching another one running to all dealerships with present inventory situation. Hopefully you may have good experience but my only suggestion you guys would be to ask for alternatives in writing before signing the deal with this dealership in case they don't deliver the vehicle by given ETA. More