Don Valley North Toyota

I bought a new 2012 Toyota Yaris and after only using it a few months the HVAC started to smell when turning on the Air Conditioner. I booked an appointment because I knew this location had better facilitie a few months the HVAC started to smell when turning on the Air Conditioner. I booked an appointment because I knew this location had better facilities than some of the other Toyota Dealerships in my are so I went there. Poor people were sitting and waiting in very uncomfortable seating for hours. I saw Paul Tetreault who is a Service Advisor/Assistant Manager? First off he kept calling me Mrs when I told him 3 times I'm a Miss/Ms and NOT married, but that wasn't the problem. Neither was his smug sarcastic and unhelpful attitude. I had an appointment yet he told me I had to wait at least 2 hours to have my car seen (really?) and to leave my car for the whole day (it was raining out, so I said that's weird because I have an appointment, so that would mean I would get to be seen at that time as that is what appointments are for). I said I have a bad smell coming out of my vents, he said he had to take my BRAND NEW car apart to see what's going on. I told him I just wanted them to check the cabin air filter for now. He said I have to leave the car and to expect that every time I come there, with a wry smile again. He was not only full of attitude and not professional but very unhelpful and very rude. I won't go there again. BTW their "updated facilities" that are supposed to be top of the line do not include comfort or even a TV for the poor people that have to wait. There is no real "waiting room" just the "Service Area". Place is not worth driving to so spare yourself the gas. I have also had one friend of mine try to buy a used car there and not one but 2 service people tried to sell her a car they couldn't sell because it was driven by the dealership and each of them try to play it off that it was gently used by one driver. LOL More

I had one flat tire and needed to have it changed. It I had one flat tire and needed to have it changed. It took me TWO HOURS of wait time just for the dealership mechanics to look at my car and put the I had one flat tire and needed to have it changed. It took me TWO HOURS of wait time just for the dealership mechanics to look at my car and put the spare on. They didn't have a new tire in stock (seriously - for a 2012 Toyota Corolla??) and had to order it. The next day I had to come in again to have the spare changed to the new tire. This time, it took me ONE HOUR FORTY MINUTES wait time for that to be done. Basically, two of my evenings were killed, as by the time I got home after spending all that time at the dealership after work, there was no time to do anything else. Total price was over $200. In response to my complaints to the staff for the long wait time, their response was "You are not the only one here". Well, maybe you should hire more mechanics, being the biggest Toyota dealership in Ontario? More

arogant behaviour, unfriendly, unwilling to negotiate price, refused to give counter offer, misleading info. I felt like The dealer insisted on spending all and more money that the insurance company paid price, refused to give counter offer, misleading info. I felt like The dealer insisted on spending all and more money that the insurance company paid due to stolen vehicle that I bought in this dealership. More