Don Valley North Toyota

Booked a service appointment at DVN Toyota for today at 130 pm. At 230 pm vehicle not even left the parking lot. No indication as to what time vehicle would be examined. What's the point of making a reserv 130 pm. At 230 pm vehicle not even left the parking lot. No indication as to what time vehicle would be examined. What's the point of making a reservation if the reservation will not be kept. Left and went to another service provider and was seen immediately. More

Sarvin at administration department was very knowledgeable, patient, friendly and helpful with a very nice attitude! Thanks to her. knowledgeable, patient, friendly and helpful with a very nice attitude! Thanks to her. More

I called in requesting a straightforward vehicle appraisal. Unlike the vast majority of dealerships, which assess trade-in value based on current market data, this dealer sent my vehicle to auction appraisal. Unlike the vast majority of dealerships, which assess trade-in value based on current market data, this dealer sent my vehicle to auction without any prior disclosure. When the number came back at less than half of what I had received from active offers at nearby dealerships, the salesman responded with a thumbs up — no explanation, no accountability. When I asked to speak with a manager to understand such a significant discrepancy, the salesman offered a dismissive quip about his father teaching him to help people even when they don't want it. Unprofessional at best. The floor/sales manager was equally indifferent. Rather than addressing the salesman's conduct, he simply asked if an extra $500 would resolve my concerns. It wouldn't — because the issue was never about the number alone. It was about transparency, respect, and basic professionalism, none of which were present. Do not waste your time here. This dealership has no interest in listening to your needs or earning your business. Their model appears to be: wait for a customer to walk themselves into a deal, sign the paperwork, and collect the commission. There is no effort, no integrity, and no quality of service to speak of. More

I have leased or bought at least 5 vehicles from Don Valley North Lexus in the past 20 years or so. I have always been treated well by them. I always felt the sales team had my best interests in mind an Valley North Lexus in the past 20 years or so. I have always been treated well by them. I always felt the sales team had my best interests in mind and the service department has been extraordinary. More

During my visit this morning, I was advised to perform an “EFI / throttle body flush service” and was told it was required due to my vehicle being approximately six years old. This was in addition to Service “EFI / throttle body flush service” and was told it was required due to my vehicle being approximately six years old. This was in addition to Service #1 and tire swap with storage, which I had originally booked. I agreed to and paid for the recommended service. I declined the additional recommendation to “replace transmission fluid.” After the visit, I reviewed my service records and confirmed that the EFI / throttle body flush service had already been completed last year. Furthermore, the dealership’s own service documentation indicates that this service is recommended at approximately four-year intervals. Based on my review: The service was recommended approximately one year after it was already performed The manufacturer/dealership guideline indicates a four-year interval There were no symptoms, warnings, or performance issues with the vehicle Given these facts, I am concerned that the recommendation may not have been based on actual vehicle need or manufacturer interval, and may have been presented in a manner that could lead a consumer to approve unnecessary maintenance. I believe this warrants review under OMVIC standards regarding fair, transparent, and accurate service recommendations. I would also like to note that I have historically been satisfied with my vehicle purchase experience and the customer service provided by Arman during the 2019 purchase of my vehicle. I am the original owner. However, this complaint specifically concerns the conduct and recommendation made during my recent service visit. I have already escalated this matter to Toyota Canada, Weins Group, and the General Manager of Don Valley Toyota. I was also dissatisfied with how my concern was handled during my phone call earlier today. If necessary, I will continue to escalate this matter through the appropriate regulatory channels. More

I placed a $1000 deposit for a 2025 Corolla Hybrid LE AWD back in April 2024. Waited until November 2025 and they said they still did not have any car. I was so frustrated and went to other Toyota dealer. Th back in April 2024. Waited until November 2025 and they said they still did not have any car. I was so frustrated and went to other Toyota dealer. The this dealer told me that was impossible, they can get me a car, same model in a month!! Don Valley North Toyota just didn't want to sell me a car and kept my deposit for over a year. The sales rep was called Tony Cao. I will never go back to this dealer ever again, and I am letting everyone I know not to go to this dealer. More

After making appointment a month ago for tire change which I was told 2 hours it took them 5 hours . which I was told 2 hours it took them 5 hours . More

This dealership has the worst service ever. They are extremely disorganized and and are very disrespectful when bringing concerns to their attention. I will never bring my car back here again They are extremely disorganized and and are very disrespectful when bringing concerns to their attention. I will never bring my car back here again. More

Excellent staff members from Sales to Service who provides full details of the vehicle purchased. provides full details of the vehicle purchased. More

Really helpful staff, did a great job and did a lot for us. Really appreciated all the work they did for us us. Really appreciated all the work they did for us More