Dixie Toyota

I leased a Toyota Crown Signia 2025 three months ago and was surprised to learn it doesn’t come with a spare tire. When I asked the dealership, they reassured me that Toyota Roadside Assistance would cover was surprised to learn it doesn’t come with a spare tire. When I asked the dealership, they reassured me that Toyota Roadside Assistance would cover any emergencies. Unfortunately, when I experienced a flat tire recently, I contacted Toyota Roadside Assistance and waited on the phone for about an hour. Despite the clear weather and safe conditions, I was told there were no available towing vehicles in my area. As a result, I had to stop multiple times to reinflate the tire manually just to make it home, which ultimately caused damage to the tire. I later learned that tires are not covered under warranty, and Toyota’s customer service explained that Roadside Assistance is a third-party service not directly managed by Toyota. This was a stressful experience, and I felt unsupported by both the roadside service and dealership. I’ve since had to purchase a replacement tire, assemble a personal spare tire kit, and subscribe to CAA at my own expense. For those considering this vehicle, I recommend being aware of the lack of a spare tire and having a backup roadside plan in place. More

I take my car to this agency for service for the last two years. My car was under extended warranty and I got a nail in one of the vehicle's tire. I got it changed and claimed warranty. I followed up and enq years. My car was under extended warranty and I got a nail in one of the vehicle's tire. I got it changed and claimed warranty. I followed up and enquired with them for two months without any firm response. I am still unaware of the expected out come. More

I just bought a new vehicle from Dixie Toyota. I highly recommend this dealership Jody , Imran, Allen, manager the whole team was very helpful & wonderful and made my trade in & purchase very ea I highly recommend this dealership Jody , Imran, Allen, manager the whole team was very helpful & wonderful and made my trade in & purchase very easy. I am 100% my next purchase will be from Dixie Toyota. More

I highly recommend going to deal with Hany Sam in Dixie Toyota ( 1600 toyo circle Mississauga, ON L4W 0E7) I went to buy a car recently and was surprised with how good and helpful Hany and his team was! Al Toyota ( 1600 toyo circle Mississauga, ON L4W 0E7) I went to buy a car recently and was surprised with how good and helpful Hany and his team was! All of them, (Carla and Hailey) helped me make the right choices in buying my car. More

Worst customer service. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. More

Try to call to order the part but nobody answered. Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possib Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possible I would give them zero stars. More

We called the dealer yesterday for buy out info and got an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options to choose from. He explains everything clearly, whatever questions or doubts you have in mind, you don't have to say it because its all in the information he just said. We would definitely recommend him. As the others say, you'll walk out with a big smile smile on your face. Thank you so much Ivan. More

Poor customer services. Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy tra Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy train dies down and they are begging for customers again. People will remember. Customer service 101. Keep your clients informed and updated on a monthly cadence. More

Did a walk in today, was greeted by Ivan Oorloff, who was so welcoming, was extremely informative & easy to talk to. His customer service was the best, we walked away with a smile. Best sales person we have so welcoming, was extremely informative & easy to talk to. His customer service was the best, we walked away with a smile. Best sales person we have ever met. Thank you Ivan. More

Dixie Toyota, 1600 Toyo Cir, Mississauga, ON L4W 0E7 Been doing business with Dixie Toyota for over 10 years now. With my Highlander from 2013, 2017 and the current 2022 model. Had an appointment t 0E7 Been doing business with Dixie Toyota for over 10 years now. With my Highlander from 2013, 2017 and the current 2022 model. Had an appointment to install winter tire on my 2022 Highlander. After couple of days, i have reported to the dealership a vibration issue. A week later comes my appointment to check the vibration issue. Advisor performed initial vehicle check, etc. Told me i have to pay for service to do wheel balancing. Waited. Advisor then informed me of wear and tear on wheels. I've worked with them until advisor mentioned that the winter tire was not bought in Toyota since the size of the rim vs the tire installed do not offered and recommended by Toyota (should they know that in the first time they installed the winter tire in my car?). They even doubt my answer that the tire was purchased from Toyota Dixie dealership together with my previous Highlander purchased/leased from them. Even manager/team leaders doubt my answer until i requested a copy of sale proof from their finance department. Now, my question was, how did the winter tire (been using for 4 season) that they say was not from Toyota, and even not recommended by Toyota was ended up in my Highlander and i was not told until time for replacement?? I have asked the 2 Service Advisors, spoke to Service Team Lead (they’ve sent me a guy from Honda- when i asked for his manager), Team Leader of Parts (again i asked for the manager), sent me to Sales and Leasing Representative, went back to Retention Lead person, forwarded me to Finance and Retention Lead (for copy of sales) then sent me back to Service Advisor and ended up to Sales Team Leader (which is not a pleasant to talk to and even pushes me away since he does not want to hear my side, said i just have to speak to the head office). Spoke to all these people passing me from one another and finger pointing. For 3 hours+ in Toyota dealership speaking with these people and from one office to another. Feels like i was fooled and scammed. No one gave me an answer!! So now, my Highlander from Dixie Toyota dealership has a winter tire (I bought and paid to them when I signed for my car) installed not recommended by Toyota. Now, not sure the risk with my baby and a toddler always with me in the car. So, with the last fiasco, Dixie Toyota breaks my trust with them and I will no longer recommend this dealership. Might seek a legal consultation then. More