Dave Wheaton Chevrolet Buick Cadillac GMC
Victoria, BC
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Beware of service centre bookings! They have contract for ambulances so beware your appointment means nothing!! Twice now we have booked an appointment and was told around noon so we They have contract for ambulances so beware your appointment means nothing!! Twice now we have booked an appointment and was told around noon so we go for breakfast and walk around mall as they have no courtesy cars and we live on the peninsula .First time no phone call( he said had written down wrong number)went back and bumped by ambulance so could not do that day.We rebooked and once again told by noon ,Went back and car wasnt in bay so asked and said no bumped by ambulance.. Did we want to leave it and MAYBE done by end of day or come back another day? Took our car never to return . They should allow times for these ambulances or have courtesy cars for those inconvenienced. . More
I bought my truck new in 2019, and had nothing but awful service since the day I drove it off the lot. My tonneau cover (purchased and installed by them) was installed correctly, which damaged near the rear service since the day I drove it off the lot. My tonneau cover (purchased and installed by them) was installed correctly, which damaged near the rear window (where it folds up). The paint fix was a poor patch attempt at best quoting me "I don't want to paint your truck for this". I was also told that my running board paint chips a month after purchasing were caused by me (stepping on them), so they wouldn't fix it. I was told I would hear from someone to help remedy the situation for a year and a half. After many calls, emails and texts I have finally given up. Lastly, when I mentioned that my transmission was clunking into 1st gear, I was told that since it was new, it needed to wear in. Well, I just got it looked at in Vernon (a month after my warranty expired) and now the fix is costing me $200. I would never, ever go back. More
We had a car to sell and I dealt with Brett the used car manager. I did everything over the phone and was a little worried about dealing with a used car manager as they have a certain reputation. Brett del manager. I did everything over the phone and was a little worried about dealing with a used car manager as they have a certain reputation. Brett delivered on every promise he made. The young man he sent to pick up the car, Dakota even drove my Grandmother to the bank. If you ever wanted to deal with a straight up honest used car salesman go see Brett. More
I made an appointment to have my airbag replaced as per the GM notice that I received. According to Gm the airbags are now available. Appointment made I drive the 39 km to dealership and was told should be the GM notice that I received. According to Gm the airbags are now available. Appointment made I drive the 39 km to dealership and was told should be done before noon. Came back but job was not done wasted a couple hours and then asked for status. Status was no airbags on stock drove the 30 km home after wasting a day. I did receive a sorry but no explanation. Not very encouraging and not a sign that they know what they are doing. More
Lisa towes- one of the most rude customer service workers I have ever experienced. Being a young women, I often find mechanics try to pull the wool over your eyes and thats what happened to me at the victori I have ever experienced. Being a young women, I often find mechanics try to pull the wool over your eyes and thats what happened to me at the victoria Chevy. I got an oil change from the dealership and my car kept leaking oil for a few weeks after so I returned to discover the problem. Linda acknowledged that my filter cap was not put on properly during the previous oil change done at this shop. However, she then charged me with the full oil change price plus an extra 10$ or so dollars for more shop time to clean up my car. I tried to discuss this with Linda but was returned with rude remarks and I ended up having to pay the full price. After emailing Chevy and calling them about this situation and how to rectify it- noone has replied. So here I am writing this review to warn other customers to not go to Chevy and try to avoid Linda towes at all costs! More
It started with a very rude customer service person and just got worse. They quoted me $2400 for breaks - went somewhere else and was told that I don't need breaks....Do not go to Wheaton - scammers just got worse. They quoted me $2400 for breaks - went somewhere else and was told that I don't need breaks....Do not go to Wheaton - scammers More
I wish there was less than 1 star in review to choose! Theses guys try to sell a car to you and they don’t care if anything goes wrong after purchasing. I’ve bought a nice and pricy Chevy Tahoe choose! Theses guys try to sell a car to you and they don’t care if anything goes wrong after purchasing. I’ve bought a nice and pricy Chevy Tahoe which I really liked it but there was a paint issue on the hatch door and the dealership didn’t care of it and I’m really disappointed with my first experience with Chevy Canada and won’t come back again. More
Tragic service department. The service advisors are incompetent at best. Switched to Jenner Chevrolet where their dealership is first rate. Only went to Wheaton because they are the only ones to servic incompetent at best. Switched to Jenner Chevrolet where their dealership is first rate. Only went to Wheaton because they are the only ones to service the vehicle when under warranty. Will not be returning to Wheaton in the future. More
Purchase of Saturn Sky We recently purchased our car through Andrew Comstive. This was a very pleasant and great experience. We found Andrew to be very personable and easy t We recently purchased our car through Andrew Comstive. This was a very pleasant and great experience. We found Andrew to be very personable and easy to deal with. Andrew was very thorough, answered all our questions and really provided exceptional service. We certainly would deal directly with Andrew in the future and would definitely refer friends and family to him if looking for a vehicle. A big thank you also to the sales manager, who went the extra mile and arranged for us to have a rental truck (at no charge to us) for one week, so that we could complete our household move. More
