Crown Toyota

Great Place to Buy a Vehicle Ron Ackerman approached us immediately when we stepped into the show room. He asked us how he could help us and what we were looking for. Then he very Ron Ackerman approached us immediately when we stepped into the show room. He asked us how he could help us and what we were looking for. Then he very capably demonstrated how the Rav4 was exactly the vehicle we needed to handle winter roads. Took us on a great test drive after a storm. We went down gravel roads, icy and snow covered roads, and did a little 4 wheeling through the snow banks!. We came in needing a vehicle and "looking around first" and left with a Rav4. Ron's demonstration of all the features was exceptional and was the deciding factor. On another note, we have dealt with this dealership for maintenance of our Tundra. Very happy with the service, and the little finishing touches they do after servicing, like washing the vehicle. The service is always prompt and courteous. More

Need to replace a tire? Drive on spare for 2 weeks My tire kept loosing pressure. Covered by Auto Plus insurance, brought the vehicle to Scion Service. They installed a spare wheel, saying that a nai My tire kept loosing pressure. Covered by Auto Plus insurance, brought the vehicle to Scion Service. They installed a spare wheel, saying that a nail went through the side and tire was destroyed, so a claim for a new tire has been made and it should arrive shortly. After that, I was driving on spare for 10 days(!). When I finally came to service in person for some answers, they said that technician who installed the spare is not working there anymore, and they don't see any claim for tire in my file. Service manager requested some time to sort this case out and called later, saying that my tire and rim have been located and there is nothing wrong with my tire! He suggested that I came back and installed that same tire again. He called again later to reveal that another inspection showed that there is indeed a hole in this tire and another claim has been made. I had to cancel my trip being stuck with a spare tire for so long. I am not saying tire&rim protection insurance is useless in general, it's just is when activated through such level of service. More

Great experience!!! Chan was very helpful with my wife and I from the very beginning especially we are tight in budget. He was able to find us an amazing car with amazing Chan was very helpful with my wife and I from the very beginning especially we are tight in budget. He was able to find us an amazing car with amazing deal for us. We absolutely recommend to visit Crown Toyota Scion. Thank you again Chan for the help. More

Business friendly and cooperative When walk first step in the showroom ,The co-operation was so impressive from Mr. Chan . He walk an extra mile and very friendly to make it happen When walk first step in the showroom ,The co-operation was so impressive from Mr. Chan . He walk an extra mile and very friendly to make it happen also Mr. Brad was so tentative. Great job I would recommend to must visit Toyota scion. Thanks Mr. Chan for hard work. Thanks Mohammed More

Awesome experience! Ron was extremely helpful from beginning to end. I needed a car immediately, as my old car was unrepairable. He was able to find a great used Camry, t Ron was extremely helpful from beginning to end. I needed a car immediately, as my old car was unrepairable. He was able to find a great used Camry, that suited all of my driving needs. Ron and several staff members worked hard to get me back on the road in a very short time. Thank-you! More

A Great Experience Ron Ackerman did a superb job finding an automobile to fit our needs. Financing also fit our budget. The 2016 Corolla has opened us up to a whole ne Ron Ackerman did a superb job finding an automobile to fit our needs. Financing also fit our budget. The 2016 Corolla has opened us up to a whole new world! More

Could have been easy but Pay attention to the following sales technique: ." Make Them Wait: This car salesman trick is not something to be proud of, but there are times whe Pay attention to the following sales technique: ." Make Them Wait: This car salesman trick is not something to be proud of, but there are times when a salesman gets a customer that is negotiating extremely hard to get a great deal and the salesman will tell him he will be right back. The customer is assuming that he is going to talk to the sales manager to try and get the OK to make the sale when in fact the salesman is just taking a break. They might go to the back or the other side of the building and have a cup of coffee and a smoke. I have seen car salesmen leave customers sit there for half an hour while they take a break. These style of car dealer tricks may be used because they either don’t believe that they are not going to make the sale or if they do they will make very little money. So they make them wait and work at their pace not the customers" I was at the dealership for over two hours to get a trade in value, receive an offer and then my counter offer and I was not negotiating hard. I already had a trade in value from one of their sister companies but wanted a RAV. It should have been easy and taken one half hour at the most. They keep the keys to your car so you cannot leave when they disappear. They finally offered a reasonable deal, but after being treated rudely I did not purchase. More

New Highlander We had a great experience working with Chan. Just bought a new Toyota Highlander. Chan was amazing. He answered all our questions, knowledgeable abo We had a great experience working with Chan. Just bought a new Toyota Highlander. Chan was amazing. He answered all our questions, knowledgeable about the products and willing to do anything for the customers satisfaction. Thanks Chan and Judy for the wonderful experience! More

We had a very negative experience at this dealership. A young sales lady and her associate (another young lady) were our contacts at this car store. While they were polite and low key, for the most part, A young sales lady and her associate (another young lady) were our contacts at this car store. While they were polite and low key, for the most part, by the time we left their store we were very unhappy with the way they had treated us. WHY were we unhappy? We had to do some “reflecting” to determine just what our gripe was. Our dissatisfaction with Crown Toyota Scion boiled down to two issues: 1. They did not listen to us. We told them: o We do not enjoy shopping. We are buyers, not browsers. o We hoped to buy a vehicle within the next week. o However, we have just begun doing our research. o They were the second dealership we were visiting thus far. o We would be visiting several other dealerships before we made our final decision. o We were definitely leaning towards buying a Toyota – probably a RAV4. o We would be doing our homework before making a final decision and would not accept any high pressure tactics. o We wanted a clear picture (ideally a brochure) of the vehicle we were considering buying c/w itemized line pricing and all taxes included. 2. They did not treat us with respect. They did not respect our time or requests. We simply wanted the bottom line. Their sales/delay/waiting game tactics greatly annoyed us. Again, they did not respect our time. When they finally presented us with a marked up price sheet they informed us that we could not take the price sheet with us. Further, once they finally got it through their heads that we were not buying that day no matter what they had the audacity to tell us they would beat any written quote that we brought in. They would not present us with a written quote that we could take with us – yet they expected us to bring them a written quote from their competition. That, for us was the final straw – so disrespectful. We have now bought a 2016 Venza at another Toyota dealership in Winnipeg and had a very positive buying experience dealing with professional people. Sincerely Jeannette & Bruce K More

New car purchase! Awesome people! Chan and Brad are great... It was awesome doing business with them... We love the car! We Hope the good service will continue... Awesome people! Chan and Brad are great... It was awesome doing business with them... We love the car! We Hope the good service will continue... More