Crown Toyota

Wonderful purchase experience! I bought a 2017 Highlender a few days ago, Adam Cai and Robin Li offered me a wonderful purchase experience and detailed explaination. I wish to expr I bought a 2017 Highlender a few days ago, Adam Cai and Robin Li offered me a wonderful purchase experience and detailed explaination. I wish to express our sincerely thanks to Adam and Robin for their excellent services, not only before purchased this car, but also they provided more support after that. Thanks a lot. I really appreciate it. More

Trade in your ride, get a better one to drive! Crown Toyota is by far the best dealership I've done business with. Straight forward presentation, very accomodating and professional staff. The exper Crown Toyota is by far the best dealership I've done business with. Straight forward presentation, very accomodating and professional staff. The experience was client-centered which made me feel that my business is well taken care of according to my personal needs and preferences. Thank you Nick and Andrew for making it all happen! More

Poor Service On Feb. 7, 2017, I sent my car (2013 Prius) to this dealer just for eng. oil change. The second day my car was found dead with all lights on. I towed On Feb. 7, 2017, I sent my car (2013 Prius) to this dealer just for eng. oil change. The second day my car was found dead with all lights on. I towed my car to the dealership, they said engine oil was frozen inside intake. They charged me $497.02 for cleaning it up. The worst thing happened again right the next day (Feb 9.) and I was asked to tow it again (by my own cost) to the dealership where frozen engine oil inside found again. The dealership said it is caused by faulty PCV (positive crankcase ventilation) valve and need to be replaced with $129 fee. I refused and told them this trouble started only after engine oil change at this dealership. Moreover PCV has nothing to with freezing engine oil. Later they offered free PCV change (the Manager said it is covered by Toyota warranty), I refused. So that day ends up with changing engine oil again by the dealer, and I drove it home, everything has been fine with my car after that. This dealer is ripping off customers by all means ... What caused this eng. oil frozen inside? I asked the manager for an explanation. He said at 1st time it is caused by faulty parts (PCV), and I told them it's not, With the help of their technician the manager finally understood it was caused by moisture, and he further found an excuse that moisture was built up because the car was moved from inside shop to colder outside, what a ridiculous, makes me speechless. And the final word from them are exactly the following: "We perform hundreds of oil changes a month. There has never been issues of frozen lines with any of the oil changes prior to this one. This was a preexisting condition. The lines had moisture in them and froze. We did not do any work to the lines during an oil change. We will not be refunding any money to the customer for the moisture removal". Is it a reason ? they are out of mind. first of all I will never ever deal with this dealer anymore. I will further file complains to Toyota Japan, and I might take this dealer to the court with the case. More

Toyota Rav4 2017 We bought a 2017 RAV 4 a few weeks ago. With the friendly and technical know assistance from Adam Cai, we believe we have made a wise decision and b We bought a 2017 RAV 4 a few weeks ago. With the friendly and technical know assistance from Adam Cai, we believe we have made a wise decision and bought a vehicle serving our need best. My wife and I were impressed by Mr. Cai and his co-worker's services. They were very friendly and technically know how. They explained to us about the options the Crown could offer and we felt no pressure in the process of choosing our vehicle. They explained to us the functions and special features of the RAV 4 could offer in detail and advised us how to operate the vehicle and how to plan a service schedule. It was a very pleasant experience for us to purchase the vehicle. We wish to express our sincerely thanks to Adam Cai and his coworker for their excellent services More

Toyota Sienna 2017 I just purchased a new Toyota Sienna the day before Canada Day from Nick. He explained everything that I wanted to know. I will definitely contact him I just purchased a new Toyota Sienna the day before Canada Day from Nick. He explained everything that I wanted to know. I will definitely contact him again if I am in need a new car. More

Excellent care & friendly staff I found Adam Cai and all the staff @ Crown Toyota to be very kind. Helpful in explaining things clearly & honest. I am very happy with my new ca I found Adam Cai and all the staff @ Crown Toyota to be very kind. Helpful in explaining things clearly & honest. I am very happy with my new car 🚗 👍🏼 C. Mulvey More

Purchased RAV4 Thank you Nick , for your help and cooperation with me in purchasing 2017 RAV4. Provided me with the right information and worked hard to make sure we Thank you Nick , for your help and cooperation with me in purchasing 2017 RAV4. Provided me with the right information and worked hard to make sure we had the right deal for me, thank you. More

Service Had a factory recall on my 2009 Tacoma for leaf springs. Made an appointment to have them replaced and figured I am due for an oil change anyway so wh Had a factory recall on my 2009 Tacoma for leaf springs. Made an appointment to have them replaced and figured I am due for an oil change anyway so why not let them do it at the same time. I have a 3" lift on the truck with mud terrain tires and asked that they do a tire rotation as well while it's there. I dropped the truck off the night prior and talked to the service manager "wilson" he said yes sir everything will be done. He called me at noon the next day and said due to the lift they could not replace the springs unless I brought him brackets as they were extended. Ok well if you knew your stuff you could have told me that immediately and I would have gotten them that night. Had to leave work to get them. He charged me $72 for an oil change which I could have gotten anywhere for $50 and he said the technician said I didn't need a tire rotation. The vehicle has 40,000 kms on it. It definitely needs a rotation. I just went to princess auto and bought jack stands and did it myself. All he wanted to do was upsell me on a certain km package for $140. Will not go there ever again and will not recommend to anyone. My wife is due for a new 4 runner and will go elsewhere. Thanks for wasting my time and money! More

Thank You!! Thank you Chan for all your help and support on a very stressful day!!! I love, love the car I bought and it's all because of you and the amazing te Thank you Chan for all your help and support on a very stressful day!!! I love, love the car I bought and it's all because of you and the amazing team at Toyota!! A huge shout out to Judy and Jordan for helping out as well!!! Amazing dealership and team!! More