Crown Toyota

From the moment I walked in to the dealership I felt welcomed . I was hooked up with salesperson Justine Walsh. She was friendly, knowledgeable , and thorough. No one likes negotiating a price for a ne welcomed . I was hooked up with salesperson Justine Walsh. She was friendly, knowledgeable , and thorough. No one likes negotiating a price for a new car but Justine made it painless. Trade in value for my car was fair. When my new car was ready for pick up it was spotless and ready to be driven out of the dealership. Justine went thru every detail of the car so that I would be comfortable with the cars features. I liked having a female salesperson as I feel she treated me as an equal and walked me comfortably through the process. I was introduced to some key people at the dealership, manager etc. and then Justine took me on a tour of the service area so that I would be familiar on my first service visit. They made me feel special with a grp celebratory applause and picture. Justine handed me a bouquet of flowers to celebrate, such a sweet touch! I would definitely return to this dealership for my next vehicle and ask for Justine as my salesperson. More

Nico Sanchez made the experience of buying my 2009 Lincoln MKZ a wonderful experience. I was treated respectfully, price was affordable, given details on why the car was traded in. When I picked up Lincoln MKZ a wonderful experience. I was treated respectfully, price was affordable, given details on why the car was traded in. When I picked up the car, car was in immaculate condition, full tank of gas and was explained all the features of the car. Premini was professional, friendly and also made the car buying experience a good one! I would recommend Nico to my family and friends in a heartbeat. More

We had a great experience with the car dealer. The employees are accommodating and nice. The agent was able to explain all the things that the customer should know. Great job! employees are accommodating and nice. The agent was able to explain all the things that the customer should know. Great job! More

I went to Crown Toyota Scion Dealership a few days ago to trade in my Toyota Corolla 2010 for a RAV4 2012. I had a very pleasant experience. Tammy looked after me very well. Her service was phenomenal. S trade in my Toyota Corolla 2010 for a RAV4 2012. I had a very pleasant experience. Tammy looked after me very well. Her service was phenomenal. She gave me all the information I needed to help me decide whether or not to buy the RAV4. After I bought the vehicle, She arranged a follow-up visit for me to the dealership so that they can see how the vehicle is running and if I was satisfied. Very impressive. Thank you, Tammy and thank you Sean Booth (finance office) for working out the figures to suit my pocket. Yatta More

Very nice new building. Comfy setup. The Good Very nice new building. Comfy setup. The Good Justine, the product advisor, was very friendly, professional and knowledgeable. Able to figure ou Very nice new building. Comfy setup. The Good Justine, the product advisor, was very friendly, professional and knowledgeable. Able to figure out what I wanted, and matched up with a new car that fits my needs. Very good price. Unlike other places, she did not talk badly about other potential competitor stores. I didn't feel pressured to make the purchase. She seemed like an honest, patient rep. The car drives they way I want, no issues there. Perfect for my needs. Needs Improvement On one appointment, my appointment was delayed for an hour. They were busy, but I felt like there should have been some process to acknowledge my arrival right when I walked through the door. The open concept of the facility might possibly be, too open in a way. The financial guy who handled the money aspects/extras/warranty plans, while knowledgeable, was a little rough around the edges. Process felt rushed, like he wanted us to sign away and get out ASAP. More

I was very happy with the experience. Easy going, laid I was very happy with the experience. Easy going, laid back fellas that appreciated our sense of humour. No pressure, respected us as prospective cu I was very happy with the experience. Easy going, laid back fellas that appreciated our sense of humour. No pressure, respected us as prospective customers and left us feeling like satisfied customers. Love the vehicle and look forward to many years of great times with it. Look forward to an ongoing relationship with Crown Toyota Scion. More

Dropped my Toyota Sienna off to get steering checked. Received a phone call from Dealer at about 8h30am I was unable to answer so Genner left a message stating that they would have to do a Steering evalu Received a phone call from Dealer at about 8h30am I was unable to answer so Genner left a message stating that they would have to do a Steering evaluation that would cost me about 90$. I phoned back about 15min later and spoke to reception who took a message from me to get Genner to call back. I waited about 2 hrs with no response. I phoned back at this point he was busy again with a customer and the reception forwarded me to Genner voice mail at which point I told him to go ahead with the steering evaluation. I did not hear from him for about 3hrs I phoned him back at about 1pm or so where the reception told me once again that he was busy with a customer. Left another message for him to call back. At around 3h45pm still haven't heard anything from Toyota I phoned back at which point he was tied up with a customer. Reception offered to take a message, I responded that I would like to speak to a manager of some sort. I was forwarded to the parts department. Max in parts advised me that he would get Genner to call me I refused to be shuffled again. Max said he would put me on hold and get Genner to explain things to me. Make a long story short I am a customer and was not treated as such. I have spent lots of money on my van at you establishment and was treated very poorly. I spend 89.40$ and waited all day so that you could tell me I need new tires. Thanks for wasting my money and my time! I feel very strongly about being treated with respect and find that I was taken advantage of because I wasn't there in person. At this point I will not be referring business your way. Real Beaudet More

My experience at crown toyota was very enjoyable, the staff were friendly and very helpful in helping me pick out a vehicle, i would recommend them to anyone looking to buy a new vehicle staff were friendly and very helpful in helping me pick out a vehicle, i would recommend them to anyone looking to buy a new vehicle More

We found the whole experience of purchasing a new car very pleasant. Tammi was extremely helpful, taking the time to ensure we were satisfied and understood the whole transaction. Tammi is an asset to th very pleasant. Tammi was extremely helpful, taking the time to ensure we were satisfied and understood the whole transaction. Tammi is an asset to the Crown Toyota Scion dealership and we wish her well in her future endeavours. Thank you very much Tammi. from two very satisfied customers. More

Everyone at Toyota was great help. Sales staff was helpful in finding the exact vehicle I was looking for. Nico in particular took the time to assist in learning to drive manual transmission. The fin helpful in finding the exact vehicle I was looking for. Nico in particular took the time to assist in learning to drive manual transmission. The financing staff were great for timely updates. Overall the whole experience was painless and even pleasant. More