Crown Toyota

After you read this you may have second thoughts on going to : Crown Toyota 680 - 1717 Waverley Street, Winnipeg, Manitoba 1) In July I received a phone call saying my car was on the list for airbag replaceme : Crown Toyota 680 - 1717 Waverley Street, Winnipeg, Manitoba 1) In July I received a phone call saying my car was on the list for airbag replacement and not to use my front passenger seat until it was replaced, because if I did I could be liable as I had been notified. That being said I complied immediately. I was also told I would get a call in a month with more info. I never received that call and so I called the # back myself to see what was happening. At that time now the end of August I was told that my car is still on the list and that I would get a letter telling me when to bring my car in for this to be rectified. I never received any letters of any kind and I even verified my address on file was correct. 2) Then in October I stopped in to the dealership one day to ask about the air bag replacement because my friend had taken his car in and he got his fixed replaced immediately. I was wondering why I wasn’t being called. The gentleman told me that maybe where my friend went and the type of Toyota he had maybe they had that type of airbag in stock so that would be why he got his done first and I would have to wait until they had my type of airbag for my car. 3) Then I went to take my car to Crown Toyota to have it winterized on November 12/15 and the winter tires put on. I don’t have separate rims for my winter tires so they would need to be changed. I had made an appointment a month in advance and I was told it would take 2 hours. At this time I was now informed that my car is NOT on the recall list for the airbag, what a relief. All they could say is sorry that they did not notify me sooner. I had them double check cause when I let my husband know he went on line and it said our car is STILL on the list. The service manager said he would look into it and call me. He did call and again only to say he is sorry for the miss communication. How am I supposed to trust Toyota now? When I took my car in it took almost 4 hours as they found my block heater cord was dead and a brake light was out and they said my power steering fluid needed to be flushed as it was very dirty and had metal shards in it. I said okay do all that. Then after 1 ½ hours the lady came and said when they took off my summer tires they said the stud and nut were stripped. She said that someone stripped it and it would be $250.00 labor plus taxes and the parts and another 2 hours. I was not prepared to pay that much more or have the time to wait. Then they continued to change and put on the winter tires. I was a little dumbfounded as no one had touched my tires since I had them changed in June, 2015. So after almost 4 hours later, I was given 10% off part of the bill, I paid and left. At this point I was a little upset because I knew that no one had touched my tires since I had the summer tires put on when I had new brakes installed in June 2015. So I went back to where I had my brakes done and asked them to look at my tires and told them what Toyota had said. 1) They looked at all 4 tires and found that Toyota had stripped it and I asked how can you be so sure it was Toyota and it was explained to me and I was shown, on the passenger right front tire, at the end of the stud where it was stripped it was shiney not dirty or gummed up and it would have been discolored at least, if it had been done in June now that it was November when I now was getting my tires changed. 2) Also at the end of the stud it was stripped it would be from removing the tire not putting the tire on, so that meant Toyota did it when they went to take off my summer tires. Toyota would not accept, admit or take any blame for this instead they tried to blame the company that did my brakes and summer tire switch over. Wow! That is so unprofessional not taking responsibility for something that they did. 3) I was then shown that my right rear winter tire was installed with the tread going the wrong way (backwards) so they (the other company) changed it to the right way at no charge to me. They fixed the stud at ½ the price of what Toyota was going to charge me. Then my husband and I then took the car back to Toyota to let them know what that had happened and we were able to get it fixed for ½ the cost and also the back tire which they would never have looked at would have been on backwards all winter. How can Toyota say my car was safe to drive? So much for “Respect and Integrity!”, words used by the service manager. They have none and I don’t have any for them. We also went back and complained to the service manager who would not accept any responsibility and neither would his boss. His boss said oh we apologize and we can give you a credit for $100.00 off your next service work. Really do you think we would bring our vehicle back? We don’t trust your employees to do competent work and even if we did do you think we are that stupid not to know that you would hide that $100.00 off into the next call somehow some way? Really? 4) When we got home I had my husband look and see we needed to fill the windshield washer fluid and he also checked the power steering cap and here low and behold it was not tight. That cap could have fallen off and then what, wow! STRIKE 4, CROWN TOYOTA ON WAVERLY YOU ARE OUT AND I AM DONE!!!! We WILL NEVER BE BACK AT YOUR FACILITY AND I WOULD NEVER RECOMMEND YOU TO ANYONE!!!! As for Respect they have NONE. They were very arrogant in the way they spoke to us. They did not even really listen to us, it was as if they just wanted us to leave. If that is the way they do business I don’t see a bright future for them. After I had spoken to other people about this I was told from other people they had similar treatment and also felt the arrogance of these guys at Crown Toyota on Waverly! More

Toyota Tacoma Purchase Great service!!! Very personable and professional. Our experience was very good. They were very fast and efficient and the coffee was great too ? Th Great service!!! Very personable and professional. Our experience was very good. They were very fast and efficient and the coffee was great too ? Thanks Ron Ackerman. Rochelle and Barry More

No Pressure - Lots of Options! Having to shop for a used car is a scary deal when you are worried about the cost, life of the vehicle and making sure it fits you just right. Our ex Having to shop for a used car is a scary deal when you are worried about the cost, life of the vehicle and making sure it fits you just right. Our experience working with Mark to get just the right car was not only pleasurable and relaxing, it was almost fun! We were dealt with in a very open manner and shown a variety of options with no pressure. We knew we wanted a used car that would last, so going with a Toyota or Honda was the only way for us. We test drove a variety of vehicles keeping within our budget. We were also given time to ask lots questions about the vehicles, and sleep on the choices. We finally decided on a Civic which we are thrilled with! Thank you to both Mark and Judy for making this a positive experience! We will certainly point our family and friends to this dealership! Penny & George More

Positive Experience from beginning and onward! I am a long-time Toyota customer and have consistently been pleased with the pleasant ways in which we are treated both in sales and in service. My I am a long-time Toyota customer and have consistently been pleased with the pleasant ways in which we are treated both in sales and in service. My most recent connection this week has been with Kathy Sullivan who was so courteous and caring as she looked after every detail in a personal and personable way. Loved the service and love my new Corolla! More

Awesome Experience!! We traded in our vehicle for a 4runner. Chan had helped us out greatly with this transition. He had so much patience with us and he was not pushy at a We traded in our vehicle for a 4runner. Chan had helped us out greatly with this transition. He had so much patience with us and he was not pushy at all for a sale. Most importantly he worked hard for us to give us a great deal!!! So for your next vehicle purchase/trade in see Chan because he will definitely make your experience an awesome one!! Thanks again Chan for the friendly, informative, professional, and happy buying experience!!! More

Not a positive experience While recently in the market for a used truck to pull a camper, my wife and I decided we would like to look at a Toyota Tundra. When we entered the d While recently in the market for a used truck to pull a camper, my wife and I decided we would like to look at a Toyota Tundra. When we entered the dealership and found a salesman, we indicated the truck we wanted to test drive as we had already viewed their used inventory online. Adam was helpful in arranging a test drive for us right away. After driving the truck, we decided to talk price as we were interested in purchasing it. After making a reasonable cash offer for the truck (because I do not play the price dicker game), management got involved (I cannot recall the name of the gentleman we dealt with in management). Try as we may, we could not come to a mutual agreement on price, so my wife and I left the dealership in search of other trucks as we were starting to get frustrated with both the gentlemen we were dealing with (which I felt I made clear to them in a courteous manner). Within minutes, I was contacted via cellphone to further discuss the price. Three texts and an hour later, they were all of a sudden able to meet the price we offered, but by then, we had already purchased another truck. Morale of the story: when an honest person comes in to your dealership offering to pay in cash and makes a reasonable cash offer, you should probably do your best to work a deal out with them before they walk out frustrated. This dealership lost a sale due to the people we dealt with having less than optimum communications skills. More

Excellent Service This is my first time getting a brand new car at Crown Toyota Scion from Chan. The over all service of the employees was excellent. Specially Chan, he This is my first time getting a brand new car at Crown Toyota Scion from Chan. The over all service of the employees was excellent. Specially Chan, he explain all the feature of FR-S detaily to me. Buying a brand new manual FR-S without any knowledge of driving Manual car is a risk, that's the thing i was worry about it. But Chan nicely teaching how to drive a manual car, and i am really appreciate that. More

First class sales and service! A happy repeat customer! After four vehicles leased over the years I am used to great service from sales to finance to delivery at Crown Toyota, though i still think of it as After four vehicles leased over the years I am used to great service from sales to finance to delivery at Crown Toyota, though i still think of it as Sunshine. This time was no different and perhaps even smoother as Mike Del Grosso has looked after me in past years and knows what I want. This is my second Rav4 and the 50th Anniversary Edition has everything I wanted plus some. He and the sales manager Tyler Wrixon and Dhiya Dilawri in finance went the extra kilometer to make the process enjoyable and easy. Transfer of plates and insurance a breeze. My Thanks to a great dealership. Soon my GPS will join me in kilometers! ? More

friendly people Hi, we bought a Toyota Highlander and we are very happy to have them, it's driving very comfortable and very easy. We will say thank you for the deale Hi, we bought a Toyota Highlander and we are very happy to have them, it's driving very comfortable and very easy. We will say thank you for the dealer Michael Angelo Florendo. Thank you! More

Very Good Dealership I bought a highlander today at Crown Toyota Scion from Ron Ackerman. The overall service of the employees was phenomenal, friendly faces everywhere br I bought a highlander today at Crown Toyota Scion from Ron Ackerman. The overall service of the employees was phenomenal, friendly faces everywhere brightened my day as Ron showed me my new car. My highlander was in perfect shape with no scratches or dents, he showed me all the cars features and taught me how to use them considering that I have never used a veichle with a touchscreen before. I highly recommend buying a car from there because you will not be disappointed -James More