Crown Toyota

Toyota Tacoma Purchase Great service!!! Very personable and professional. Our experience was very good. They were very fast and efficient and the coffee was great too ? Th Great service!!! Very personable and professional. Our experience was very good. They were very fast and efficient and the coffee was great too ? Thanks Ron Ackerman. Rochelle and Barry More

No Pressure - Lots of Options! Having to shop for a used car is a scary deal when you are worried about the cost, life of the vehicle and making sure it fits you just right. Our ex Having to shop for a used car is a scary deal when you are worried about the cost, life of the vehicle and making sure it fits you just right. Our experience working with Mark to get just the right car was not only pleasurable and relaxing, it was almost fun! We were dealt with in a very open manner and shown a variety of options with no pressure. We knew we wanted a used car that would last, so going with a Toyota or Honda was the only way for us. We test drove a variety of vehicles keeping within our budget. We were also given time to ask lots questions about the vehicles, and sleep on the choices. We finally decided on a Civic which we are thrilled with! Thank you to both Mark and Judy for making this a positive experience! We will certainly point our family and friends to this dealership! Penny & George More

Positive Experience from beginning and onward! I am a long-time Toyota customer and have consistently been pleased with the pleasant ways in which we are treated both in sales and in service. My I am a long-time Toyota customer and have consistently been pleased with the pleasant ways in which we are treated both in sales and in service. My most recent connection this week has been with Kathy Sullivan who was so courteous and caring as she looked after every detail in a personal and personable way. Loved the service and love my new Corolla! More

Awesome Experience!! We traded in our vehicle for a 4runner. Chan had helped us out greatly with this transition. He had so much patience with us and he was not pushy at a We traded in our vehicle for a 4runner. Chan had helped us out greatly with this transition. He had so much patience with us and he was not pushy at all for a sale. Most importantly he worked hard for us to give us a great deal!!! So for your next vehicle purchase/trade in see Chan because he will definitely make your experience an awesome one!! Thanks again Chan for the friendly, informative, professional, and happy buying experience!!! More

Not a positive experience While recently in the market for a used truck to pull a camper, my wife and I decided we would like to look at a Toyota Tundra. When we entered the d While recently in the market for a used truck to pull a camper, my wife and I decided we would like to look at a Toyota Tundra. When we entered the dealership and found a salesman, we indicated the truck we wanted to test drive as we had already viewed their used inventory online. Adam was helpful in arranging a test drive for us right away. After driving the truck, we decided to talk price as we were interested in purchasing it. After making a reasonable cash offer for the truck (because I do not play the price dicker game), management got involved (I cannot recall the name of the gentleman we dealt with in management). Try as we may, we could not come to a mutual agreement on price, so my wife and I left the dealership in search of other trucks as we were starting to get frustrated with both the gentlemen we were dealing with (which I felt I made clear to them in a courteous manner). Within minutes, I was contacted via cellphone to further discuss the price. Three texts and an hour later, they were all of a sudden able to meet the price we offered, but by then, we had already purchased another truck. Morale of the story: when an honest person comes in to your dealership offering to pay in cash and makes a reasonable cash offer, you should probably do your best to work a deal out with them before they walk out frustrated. This dealership lost a sale due to the people we dealt with having less than optimum communications skills. More

Excellent Service This is my first time getting a brand new car at Crown Toyota Scion from Chan. The over all service of the employees was excellent. Specially Chan, he This is my first time getting a brand new car at Crown Toyota Scion from Chan. The over all service of the employees was excellent. Specially Chan, he explain all the feature of FR-S detaily to me. Buying a brand new manual FR-S without any knowledge of driving Manual car is a risk, that's the thing i was worry about it. But Chan nicely teaching how to drive a manual car, and i am really appreciate that. More

First class sales and service! A happy repeat customer! After four vehicles leased over the years I am used to great service from sales to finance to delivery at Crown Toyota, though i still think of it as After four vehicles leased over the years I am used to great service from sales to finance to delivery at Crown Toyota, though i still think of it as Sunshine. This time was no different and perhaps even smoother as Mike Del Grosso has looked after me in past years and knows what I want. This is my second Rav4 and the 50th Anniversary Edition has everything I wanted plus some. He and the sales manager Tyler Wrixon and Dhiya Dilawri in finance went the extra kilometer to make the process enjoyable and easy. Transfer of plates and insurance a breeze. My Thanks to a great dealership. Soon my GPS will join me in kilometers! ? More

friendly people Hi, we bought a Toyota Highlander and we are very happy to have them, it's driving very comfortable and very easy. We will say thank you for the deale Hi, we bought a Toyota Highlander and we are very happy to have them, it's driving very comfortable and very easy. We will say thank you for the dealer Michael Angelo Florendo. Thank you! More

Very Good Dealership I bought a highlander today at Crown Toyota Scion from Ron Ackerman. The overall service of the employees was phenomenal, friendly faces everywhere br I bought a highlander today at Crown Toyota Scion from Ron Ackerman. The overall service of the employees was phenomenal, friendly faces everywhere brightened my day as Ron showed me my new car. My highlander was in perfect shape with no scratches or dents, he showed me all the cars features and taught me how to use them considering that I have never used a veichle with a touchscreen before. I highly recommend buying a car from there because you will not be disappointed -James More

NIGHTMARE While shopping for a new vehicle, I fell in love with one on the Toyota lot. After looking at the vehicle further, I noticed that there were a few thi While shopping for a new vehicle, I fell in love with one on the Toyota lot. After looking at the vehicle further, I noticed that there were a few things that needed fixing. I asked a salesman if these things (moulding falling off, large scratch) would be fixed prior to purchasing the vehicle; I was assured that they would be. We were set to pick up the vehicle in two weeks, leaving ample amount of time to make the repairs. Closer to the pick up date, I went by the lot to look at the vehicle; no repairs had been completed. I sent out an e-mail and was once again assured that these issues would be fixed the day of pick up. The day of pick up these issues were not fixed, and I was told I would have to come back. After walking around the vehicle prior to getting in, we noticed that the side view mirror was damaged. We got someone to come look at it, who proceeded to take out their keys and use them on the vehicle to "pop" the piece back in, causing more damage. When we were not satisfied by his creative repair skills, he then stated we would have to come back another day to have a tech look at it. I went back to the dealership the following day and was greeted by said key man with "what are you doing here," and had to remind him of the events of yesterday and the marks he had created on my mirror. The tech looked at the mirror, and I was told I would need a whole new mirror. A couple hours later I received a phone call stating that they needed me to come in and sign a document that they had forgotten to have me sign. I went in a couple days later and was told that the mirror had come in as well. I was not asked if I had time or anything, however my car was brought in for the mirror to be replaced. I asked the "key man" when the other damage was going to be fixed, and was told that I had bought a used vehicle, I should expect damage. I stated that I understood, however one of the things I was assured upon making the decision to purchase from Crown Toyota was that the extensive damage would be fixed. I was then asked who would tell me such things; not once was I told that this issue would be resolved. Forty-five minutes later I was informed that my mirror had been replaced. Once I got out to my vehicle, I noticed that they had only replaced one clip, and had done nothing with regard to the damage caused by "key man." I once again went back into the dealership, and was told your car is finished, why are you back. I asked if I was actually getting a brand new mirror, and was once again assured that that had just been completed. I explained that there was still damaged to the mirror, to which the "key man" did not believe me. I showed him a picture I took and told him to go look for himself; out he went and came back in requesting my keys. In my vehicle went again for servicing. I was told that there was a miscommunication, that the service guy had thought I just needed a new clip, and that they had just ordered in a brand new mirror. Seriously?? I was standing there when you told him that the mirror needed to be changed, not just the clip. I was then informed that my vehicle would not be ready for another 45 minutes; making me now an hour and a half late to an event which I was co-host of. I sat down, clearly frustrated, and took out my phone to make the appropriate phone calls to get things taken care of. When I saw "key man" walk past me, look at me and laugh. A few seconds later, he came out and asked me if it was ok that I was waiting so long. When I explained no it was not, he offered me a rental vehicle for an hour. Well, that does not solve my problem of missing out on an event that I was co-hosting, so finally when I explained that I was unable to leave and return in an hour, he offered to drive me home where I had another vehicle to use. He assured me that my car would be finished in the afternoon the following day. TWO DAYS later, after at least 3 phone calls to service, I phoned "key man" to inquire as to the status of my vehicle that was SUPPOSED to be done YESTERDAY. I was explained that service should have called, and he also should have called. He stated that my vehicle was done. I was unable to pick up the vehicle as I was responding to a crisis, so he offered to drive the vehicle to my house - very nice. When I got home, most the repairs had been completed, (there is still a scratch which I was assured that they were touching up with paint) however my license plate was completely bent out of shape… so now I am even more curious as to how they treated my vehicle. I can guarantee I will never be going back to Crown Toyota again in my life. More