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Crown Acura

Winnipeg, MB

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61 Reviews

1700-B Waverley St

Winnipeg, MB

R3T 5V7

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Showing 61 reviews

September 29, 2012

This was my first experience with this dealership, as I am a first time Acura owner. When I arrived at the dealer ship I was greeted by Tony who asked me what car I was interested in. Tony took the time to More

by steve vandale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEVE VANDALE, Tony Schaubroeck
September 11, 2012

This was my first experience with this dealership and this make of vehicle, although I have owned two Honda Accords previously. Actually it was kind of a unique experience. The dealership seem to be fo More

by HBagnall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Eng, Ed Agapito
July 26, 2012

We purchased an acura mdx 4 years ago and we are very happy with it. And now we purchased a second car still with Tony, because we were very much satisfied with his customer service the first time, and f More

by tennman0802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Schaubroeck
July 20, 2012

After Sales, you are considered to be paper and drifted in wind. Sales associate Evelyn is wonderful in her Job. The Branch Manager and Finance Manager made my life miserable More

by sekhar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Schaubroeck, Ed Agapito
Aug 09, 2012 -

Crown Acura responded

Crown Acura wrote on 7/20/2012 6:57:13 PM: Mr and Mrs Sasikumar, I am sorry that you are not satisfied with the dealership and the process we went through in an attempt to fix the issue you are having with the lumbar comfort of your ILX. On Saturday we spent 2 hours driving other vehicles and discussing possible solutions to determine if there was another vehicle that you both liked better (Mrs Sasikumar, you told me you are comfortable driving the ILX). After we went through the numbers; we determined together that the option of trading in the ILX did not make sense for your budget; and you both agreed. I had asked that you both drive the vehicle for another 6 weeks to “break in” the seat a little better. If that does not help your comfort level; I have offered to have the seat lumbar adjusted for you; by getting our upholstery company to remove some stuffing from the lumbar area of the seat; or use a company that can form-fit a seat insert built for you. You both agreed on this action. I am confused as to why you would give this poor review and leave out the fact that we had this discussion on Saturday and you told me before you left that you were happy with the results. Please call me so that we can discuss these matters. I want to ensure you are happy customers. Thank you, Peter von Stackelberg GSM Crown Acura gsm@crownacura.ca (204) 275-4412

Aug 09, 2012 -

Crown Acura responded

Mr and Mrs Sasikumar, Thank you for your call last week, but I understood that you were going away on holidays for 2 weeks and we were going to meet then. Now I understand you have traded in your car at my sister store (Winnipeg Honda) before I was given the opportunity to even help you. I am happy for you in that you now have a vehicle which suits your needs better. (I assume the Accord has lumbar adjustment)for your existing back issues. Please call me so that we can discuss these past issues. I would like to ensure that you are happy with both Crown Acura and Winnipeg Honda. Peter von Stackelberg General Sales Manager Crown Acura gsm@crownacura.ca (204) 275-4412 direct

July 01, 2012

Tony was an excellent sales associate. I felt like he had my best interests at heart. I never felt pressured. He was very knowledgable about the car he sold me. I would definitely recommend him and your deal More

by ritza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Schaubroeck
Jul 17, 2012 -

Crown Acura responded

Thank you very much for your review! It's always good to hear our customers’ feedback and we appreciate you taking the time to write the review. We couldn't be happier that you were pleased with your service and wish you the best of luck with your new vehicle! Sincerely, Tony Schaubroeck

June 26, 2012

We have had 4 Acura's in our family and it is a great vehicle. I picked up my new ILX last night and it drove great. My salesman, Tony has been very patient with me all through my purchase. It took no More

by barbaralecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Schaubroeck , Tony Schaubroeck
Jun 27, 2012 -

Crown Acura responded

Thank you for the awesome feedback. We’re always doing our best to wow our customers so it’s wonderful to hear that you had a great experience. Enjoy your new ILX! Sincerely, Tony Schaubroeck.

June 25, 2012

The staft at Crown Acura was very helpfull and friendly. They were always there to answer any questions during the process when I bought a used Acura. The veichle was in very good condition and I am very p More

by mikevan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Schaubroeck, Ed Agapito
Jun 27, 2012 -

Crown Acura responded

Thank you very much for your review. It’s our goal to make sure every one of our customers is completely satisfied so it’s great to hear you had an excellent experience. We wish you and your new Acura all the best for the future. Sincerely, Ed Agapito and Tony Schaubroeck.

May 17, 2012

From the moment I entered the dealership it was nothing short of a great experience. Customer service from Jim and Ed was exactly what I was looking for, efficient and very knowledgeable, great products an More

by RYANDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Eng, Ed Agapito
May 29, 2012 -

Crown Acura responded

Thanks a lot for your kind words, our goal is to make sure each and every one of our customers is completely satisfied so it’s great to hear that you had a great experience and that you’re enjoying your new TL. Sincerely, Ed Agapito and Jim Eng.

May 05, 2012

Having purchased 5 cars over the past 4 years from Crown Acura, I have always had excellent, informed, and friendly sales, service, and parts customer service from all of the staff at Crown Acura. They m More

by mapleloaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Konzelman, Tony Schaubroeck, Ed Agapito
April 24, 2012

All of my questions and concerns were addressed promptly and we are loving our new ride! I was able to get my husband into this vehicle quickly and painlessly as a wedding anniversary gift. More

by ourfirstacura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Schaubroeck, Ed Agapito
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