Crowfoot Dodge Chrysler Inc.

Best customer service Raj was great to deal with. His positive energy and attitude are contagious. We would definitely recommend him and Crowfoot Dodge. Our company will Raj was great to deal with. His positive energy and attitude are contagious. We would definitely recommend him and Crowfoot Dodge. Our company will plan to do business with them in the future. More

Poor quality and lack of attention to detail. I purchased my Jeep from them a few years ago and have been using them for almost all of my service appointments so that the service records would be I purchased my Jeep from them a few years ago and have been using them for almost all of my service appointments so that the service records would be all in one place. However over time it has become clear this dealership lacks is attention to detail; with my latest service being the worst I have ever experience. For the latest service I booked an appointment for a recall and got some other services such as wheel alignment and oil change and a few other things. The total service took about 5hrs, at first...when I dropped it off everything was in good working order, when I picked up my Jeep there were series of warning message present that no one would miss, indicating lights where out, service was due and low tire pressure; it was fairly obvious that they broke something during the recall work and did not actual check what they said they checked during the peace of mind inspection. So went right back in to see what was up. Was initially told it must of just been bad timing and a light probably just burnt out, a few minutes latter the service representative came back to tell me all the lights were working and they would have to investigate why the warning messages were on. She then provided me with a a rental for over night as they would most likely not have it fixed that evening. Early the next morning I got a call (before 8 am) saying that had fixed by changing 2 of the lights that were probably damaged during the recall work and the the rest of the service work had been reviewed by a manager to ensure it was done properly. So after returning the rental I got to pick up my Jeep again only to find that while all the warning messages had been cleared the tires were still under inflated by 0.2 bar(were at 2.1 bar instead of 2.4 bar) and that the service indicator was still indicating a service required in 0km. So had to drive it back in, they then corrected the tire pressure and said the reset the service indicator. Get back in my Jeep tire pressure was at least corrected but the service indicator is still indicating 0km till next service. I just gave up and took it home. The thing that irritated me the most is that these issues should of been caught by multiple different people at multiple different points of the service if they were paying any attention. I feel bad for Sally/Graeme and the other service advisers who have to deal with the lack of quality from the other service staff; they tend to appear frustrated just as much as the customers. As for the other times that I have had them service my Jeep here are some other patterns that I have observed: Free Oil Change is not free they charge you for synthetic oil without even asking type of oil you want. The have still not updated my email address in their system after being told multiple times they have an out of date one and provided with the new one.. They almost never check the tire pressure or a number of other items they say they check during the peace of mind inspection. Examples, windshield wipers indicated working but they did not even clean off the fresh bug guts from the drive there.., the tire treed was indicated over multiple services as green, then yellow, then green then red. The price of tires will be almost double what you would pay else where for the same tire even with the buy 3 get 4 per motion. The service manager is almost never around for someone to talk about issues with. There staff is not rude but they are not friendly either Service prices are high (like most dealerships) If you make an appointment for an oil change it will take longer then if you just show up Graeme is probably the best of the service advisers as his time estimates are usually right on compared to Sally who usually under estimates the time. On occasion I have had to wait for the service paperwork to be completed for up to 30 minutes after they have finished an oil change and my Jeep was in the parking lot ready and waiting. So overall dont expect to pay dealer service prices with little attention to detail. More

Good customer service and freindly We had a very good experience with Raj , he was very patient and supportive and helpful. Good Customer service and being friendly and patient with We had a very good experience with Raj , he was very patient and supportive and helpful. Good Customer service and being friendly and patient with a customer is very important so we found all in Raj. More

Patience and good customer service we had a very good experience with Raj he was very friendly helpful and patient. and we got a good promotion at the end, highly recommended. we had a very good experience with Raj he was very friendly helpful and patient. and we got a good promotion at the end, highly recommended. More

High pressure, low customer relations Talked with one person who dismissed me and led me to another personnel. The second one questioned my choices, and kept asking when I was going to buy Talked with one person who dismissed me and led me to another personnel. The second one questioned my choices, and kept asking when I was going to buy. They did not follow through on a promotion that was being offered by Jeep Canada, and they made no effort to help. In the end I would not buy from these people due to their poor customer relations. More

Best in Calgary After being to 6 other dealership from Toyota to Ford then Dodge. I found Crowfoot dodge dealership the most helpful and transparent. walked in aski After being to 6 other dealership from Toyota to Ford then Dodge. I found Crowfoot dodge dealership the most helpful and transparent. walked in asking for a used vehicle end up buying a new vehicle with lower payment then what I already have..... Saved me a lots of money on repair, from the moment i walked in I had a good vibe about the environment More

Personable and friendly service This is the second vehicle I've purchased at this dealership, and I'm grateful I chose this one to go back to - the experience in purchasing my vehicl This is the second vehicle I've purchased at this dealership, and I'm grateful I chose this one to go back to - the experience in purchasing my vehicle this time was made extra special by Raj. He was personable, friendly and took extra care in listening to the details of what I was looking for. He also respected how long it took me to make my decision. I went in with my mom and he also made her feel welcome and followed through with all promises made that day. I was able to drive off the lot that very day (even though they were long past closing) and they were very accommodating with timing of obtaining insurance/registration and completing a full (sparkling) detail when I took back the vehicle a week later. They're friendly and welcoming at the Service desk and the financing department. I would highly recommend Raj and this dealership. More

Great Experience From the moment we entered the dealership we were treated so well. We first met Liisa who was super friendly and then she introduced us to Raj. Raj wa From the moment we entered the dealership we were treated so well. We first met Liisa who was super friendly and then she introduced us to Raj. Raj was great and really took his time with us as we were still a little unsure about making the big decision to buy a Dodge RAM Truck. It didn't take long for us to start joking around on our test drive. Buying a vehicle is such a huge investment and a little unnerving at times but Raj really has a way about him... a very nice man. We are so happy with our purchase and are happy to be a part of the Crowfoot Dodge Family. More