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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.3
2,053 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,053 reviews

October 19, 2021

Horrible service. Waited over an hr 2 days in a row to talk to the sales guy. More

by Jjoyce882
Customer Service
Recommend Dealer
No
Employees Worked With
Hadi Temraz
Oct 19, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to let us know about your experience. We'd like to discuss your experience further. Please reach out to Jerry Ziniak at 780-488-4881 or jziniak@crosstownchrysler.com. Thank you and have a great day.

September 23, 2021

When I arrived at the quick lube door, I was greeted immediately by the friendly staff. I also spoke to Jaden about my concerns with my headlights. He quickly checked out my concerns and found that I a More

by Tazchia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden Murray
Sep 23, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Tazchia, thank you so very much for taking the time to leave us a review. We agree that the Quick Lube team is amazing! We look forward to working with you again in the future. Thank you and have a great day!

September 18, 2021

Buyers are herby warned to double check their transactions to make sure extra $$ have not secretly been added to the purchase price. My recent purchase $200 + GST was secretly added for an Etchin More

by Jwhh
Recommend Dealer
No
Employees Worked With
Carlo Colinares
Sep 20, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to let us know about your experience. Your refund is being proceeded and the cheque will be mailed to you. Thank you and have a great day.

Sep 20, 2021 -

Jwhh responded

Thank you for doing the right thing! My faith has been somewhat restored, however, the General Sales Manager and/or the Dealer Owner could have made this decision before a dealerrater review & this didn’t happen! Extra fees should “never” be added to a purchase without consent, and “never” be added without providing the product/service! Consumer trust is earned by doing the right thing, every time!

September 10, 2021

I am very disappointed with Crosstown Dodge. They will not clean a new vehicle before delivery. Took my $$ for undercoating and rust abatement, booked the apointment on a long weekend without telling me More

by charliestowe38
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mazin Fakhreddine
Sep 20, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to let us know about your experience. We would like to discuss the details further wi you. Please reach out to Jerry at 780-488-4881 or jziniak@crosstownchrysler.com. Thank you and have a great day.

August 29, 2021

Amazingly poor service. Rude beyond belief. When they mess up, they don’t bend over backwards to fix the problem. Would never purchase there again. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Ziniak, Ian Holmes, Jerry Joseph
Aug 30, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Dan, thank you for sharing your experience with our dealership. We'd like to speak with you to get a little more information about your experience. Could you please reach out to Jerry Ziniak at 780-488-4881 or jziniak@crosstownchrysler.com? Thank you again and have a great day!

July 29, 2021

Purchased a used vehicle and delighted with the process. No pressure, friendly and professional service. Went above and beyond to make sure everything was taken care of. Highly recommend this team! More

by Kathyzeissler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Holmes, Jerry Joseph
June 09, 2021

The dealer gave us a very excellent service. He gave us a very good deal with our vehicle shopping. Highly recommended for a job well done. More

by Thee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jecris Bautista
Jun 10, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Thee thank you so much for the review. We look forward to working with you again in the future.

June 09, 2021

Highly recommended! Jecris went above and beyond to make everything go smoothly. I will come back here for car purchases in the future and would recommend him to our friends. More

by Alex1981
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jecris Bautista
Jun 09, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the review, Alex! We agree that Jecris is an incredible salesperson. Thank you for choosing us here at Crosstown and welcome to the Crosstown Family! We look forward to working with you again soon.

May 20, 2021

We just did a trade in with this dealership a couple weeks ago. There was a few scratches on the vehicle and they were very accommodating with us to get these fixed. Just got our vehicle back and it loo More

by Jenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Darwich, Moose Zarandah, Homan Rad, Karam Melhem
May 31, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Jenna thank you so much for the review! We're glad your experience with us was great. We look forward to working with you again in the future.

April 22, 2021

I would like to say thank you to Crosstown new car sales on a great job of getting me my 2020 grand caravan. Especially Shuke and Ai that made the process an easy one. More

by mike2327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia and Ian Kennedy , Mohamed Shuke
Apr 30, 2021 -

Crosstown Chrysler Dodge Jeep Ram responded

Mike, thank you so much for your review. Shuke and Ai do make a great team and they'll be happy to know your experience with us was a great one. Welcome to the Crosstown family!

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