Crosstown Chrysler Dodge Jeep Ram

I recently bought a 2024 CR-V traded for my WRX from Crosstown. Philip Cus and Chester Tiongson in Sales impressed me with their exceptional service and proactive approach to solving my finance concerns Crosstown. Philip Cus and Chester Tiongson in Sales impressed me with their exceptional service and proactive approach to solving my finance concerns. They not only offered a wide selection of quality vehicles but also tailored financing options that fit my budget perfectly. Their transparent communication and attentive customer service made the entire car buying process smooth and stress-free. I highly recommend Crosstown Chrysler, especially Philip and Chester to anyone looking for a reliable dealership that prioritizes customer satisfaction and finding practical solutions to finance challenges. More

The staff are all very friendly. Always accommodated well , doesn’t matter if it’s for service or sales. I always feel comfortable here Always accommodated well , doesn’t matter if it’s for service or sales. I always feel comfortable here More

I brought my brand new truck over for a recall for the DEF system on my ram, 3500 Cummins and their mechanic rear ended a guy and someone rear ended him. So they fixed my truck and wouldn’t do anything ab DEF system on my ram, 3500 Cummins and their mechanic rear ended a guy and someone rear ended him. So they fixed my truck and wouldn’t do anything about the depreciation. I’m gonna lose when I go to sell it, or trade it in, they basically told me too bad and I was talking to the general manager Brian and the service manager Chad and nobody wanted to do anything for me. I would stay as far away from this place as possible. The services is terrible and the service advisor was rude. Now when I go to trade in my truck, I’m gonna lose $10,000 or more and they don’t care ., I got my truck back and both front and rear bumpers are still tweaked and not straight. They told me to come back so they can fix it but I’m done with this place. It’s just a crap shoot. More

October 2023, We bought a used but looked to be great condition Toyota tundra from crosstown. After speaking with a sales person numerous times on the phone as we live 4+hours away I was assured the the condition Toyota tundra from crosstown. After speaking with a sales person numerous times on the phone as we live 4+hours away I was assured the the truck was and I quote"front line ready" and all was working as it should, had gone through a thorough inspection and any found issues were fixed. So far from the truth! We did test drive the truck, everything seemed fine besides needing a good detail. On our way home we noticed there was no heat, we had a/c and air flow but no heat. The next morning we contacted the dealership to figure out the issue and were instructed to bring it to their "sister" dealership where we live rather than driving 4 hours back to crosstown. The sister dealership couldn't fix the issue( dodge technicians are not trained on Toyotas) so we were then instructed to take to our local Toyota dealer. They looked it over and sent the inspection back to crosstown who decided that they would rather pick up the truck and bring it back to fix at crosstown. After having a rental( they did cover this for us) for over 1 months the truck was returned, the heat issue is fixed however it was brought back with no gas ( was almost full when we sent in) , still dirty and the remote start no longer working( they disconnected it when fixing the heat). We've been quoted $800 for Toyota to do the work to reconnect the remote start( it is a big job involving removing the entire dash) After all we are fed up with this place. The salesman abandoned us, the business person put extra charges that are illegal on our final bill ( Alberta is an all in pricing province). I will never do business with this dealership nor any of their affiliate dealerships ever again. The only person that actually acknowledged is and communicated in a timely and informative way was the service manager Brian. More