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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,004 reviews
February 14, 2017
Crosstown makes it easy and enjoyable After having checked out other makes I decided to buy a Dodge Ram and am I ever glad I did ! The positive experience dealing with the Sales department After having checked out other makes I decided to buy a Dodge Ram and am I ever glad I did ! The positive experience dealing with the Sales department (Guy), finance department (Moose) and the Parts / Service departments all smoothly coordinated by Guy Jeremy. I cannot compliment the staff at Crosstown for the way they go about doing their business. I am so happy I chose Crosstown to purchase my new truck. More
by Mark Stinson
Employees Worked With
Moose Zarandah, Guy Jeremy
February 09, 2017
Liar, Liar. We bought a car with jorge maya which we liked, but the worried about a commission, and his sentence, your calm and just signing, pressing my husband We bought a car with jorge maya which we liked, but the worried about a commission, and his sentence, your calm and just signing, pressing my husband to buy it, after a year to want to change it resulted that the car had an accident Which we were never informed so that under the value of the car, well I would think twice about getting into a person who cheats to sell, I do not recommend it because it is not honest. More
by mibe1
Employees Worked With
Jorge Maya
February 06, 2017
Ripped Off! HUGE disappointment! 2 hours to diagnose a starter in a car that wouldn't start but had no battery issues. I feel very taken advantage of as a consu HUGE disappointment! 2 hours to diagnose a starter in a car that wouldn't start but had no battery issues. I feel very taken advantage of as a consumer and would not recommend this service center to anyone. This should have been an easy fix but turned into a big inconvenience with an even bigger price tag!!! The only positive thing I can say is that my Service Rep, Ian Kennedy, was pleasant and sympathetic More
by Goldilox
Employees Worked With
Ian Kennedy, Christine Ernst-Lomond
February 05, 2017
Ran it like he owned it After visiting 3 other dealerships in search for a new truck, I finally landed at Crosstown. Shuke treated me like he wanted my business, where as ev After visiting 3 other dealerships in search for a new truck, I finally landed at Crosstown. Shuke treated me like he wanted my business, where as every other dealership I went to, the sales staff acted like it was my privilege to deal with them. Shuke found me what I wanted, spent time with me, and got me a good price. I am still waiting on delivery, but the sales process was great. More
by JR-RAM1500
Employees Worked With
Mohamed Shuke, Moose Zarandah
January 30, 2017
The Best!! Best experience ever for me and my family,treated like family when looking for a vehicle.Marko and Oz are an amazing team duo making buying a vehicle Best experience ever for me and my family,treated like family when looking for a vehicle.Marko and Oz are an amazing team duo making buying a vehicle smooth sailing,thanks guys Leonard and Tina More
by Bigguy1234
Employees Worked With
Marko Kamal, Oz Nashman
January 25, 2017
Refreshing experience After going to a few dealers trying to trade in our two cars for a new one in order to reduce our expenses, we headed to Crosstown kind of hopeless an After going to a few dealers trying to trade in our two cars for a new one in order to reduce our expenses, we headed to Crosstown kind of hopeless and almost giving up. A licensed Product Specialist named Guy Jeremy gave us an outstanding customer service and in less than 2 hours we closed the deal. They offered us a good value for our vehicles and never treated us in a condescending way because of our budget limitations. Guy was really respectful and kind and he did everything he could to help us. After closing the deal, we were assisted by Lyle Najjar who took care of all the paperwork in an efficient and friendly way. We are more than satisfied and we just want to thank both of them for the amazing customer service. Definitely they captivated a new customer who will provide them with excellent further references and more customers. More
by Moreno
Employees Worked With
Lyle Najjar, Guy Jeremy
January 23, 2017
2016 Jeep Cherokee Trailhawk Just bought this unit on the weekend and LOVE it!!! Our salesman Hadi was fabulous. He answered every question and really listened to me to find out Just bought this unit on the weekend and LOVE it!!! Our salesman Hadi was fabulous. He answered every question and really listened to me to find out exactly what I was looking for. Mustafa "Moose" helped put together the financing for me. He was awesome at putting the figures together and getting me a great financing options. Overall, the service was super and I would totally recommend this dealership to anyone looking for a vehicle. More
by Sue Kingdon
Employees Worked With
Hadi Temraz, Moose Zarandah
January 20, 2017
Bad Service I bought a brand new Chrysler 200 last June 30, 2016. I decided to buy a brand new so that I will not worry of any trouble but sad to say my car after I bought a brand new Chrysler 200 last June 30, 2016. I decided to buy a brand new so that I will not worry of any trouble but sad to say my car after 2 months has engine trouble and the shift gear doesn't work sometimes. I already txt/called the dealer but still they didn't do anything about it!!! More
by Kit Antonio
Employees Worked With
Mark Destacamento
January 10, 2017
Have NEVER had a worse experience at a dealership before In November 2016 my husband and I started looking at Jeeps. We started off at another Edmonton area dealership, looked at a few there, then we ended In November 2016 my husband and I started looking at Jeeps. We started off at another Edmonton area dealership, looked at a few there, then we ended up at Crosstown. Based off of a friend's recommendation we asked for Manny Hanna. Well I can tell you that if you're a man, you may end up with better service, however being a woman my experience was horrendous. When we first met Manny, I shook his hand, told him that a friend had recommended him. I told him my friend's name and was told he remembered my friend quite well. I told him that I was there to look at the Jeeps they had and I was wanting to trade in my Ford Escape. That was about as far as I got with him, he immediately dropped me and everything I said and started selling to my husband. My husband kept referring him back to me to answer questions and tell him what I was looking for. I was sitting in a Jeep in the showroom and Manny was still ignoring my very existence. Again he asked a question to my husband, and once again my husband said "you'll have to ask Dawn, she's going to be the main driver of the vehicle. Manny then said in a VERY derogatory tone "Oh, I know how it'll be. She's going to say Oh Hunny, can I drive it now?" My husband AGAIN said, it's going to be HER jeep. Manny looked at me, I held up my hand and said "know your audience man." My husband sent Manny on a "check inventory" mission, Mike then grabbed my hand and said that we were out of there. We went back to the initial dealership and I bought my brand new 2016 Jeep Wrangler Rubicon there. ...and Manny guess what... I can count on my one hand how many times my husband has driven her. If you want a great sales experience go to Sherwood Dodge and go see Sam. It'll be a cold day in xxxx before Crosstown will EVER get a dime from me. More
by Dawn P
Employees Worked With
Manny Hanna
January 03, 2017
Amazing Experience Every Time! This is the second time this year I bought a car from Crosstown. Ashley Graham was my sales person each time and I wouldn't go anywhere else. I'm the This is the second time this year I bought a car from Crosstown. Ashley Graham was my sales person each time and I wouldn't go anywhere else. I'm the pickiest customer ever and she made sure I got exactly what I wanted. The other staff was great, too, and catered to all of my needs. Love these guys! More
by erickaclarke
Employees Worked With
Marko Kamal, Ashley Graham
