Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
Filter Reviews by Keyword
By Type
Showing 2,054 reviews
Salesman with a heart❤️ Tony was amazing. He listened to what I wanted and presented me with a few choices. He went above and beyond to help me get a good car that was a good Tony was amazing. He listened to what I wanted and presented me with a few choices. He went above and beyond to help me get a good car that was a good fit for me. Tony is very knowledgeable in the brand and answered all my questions. But what I admire him the most is when he told me to make sure i understand what each charge is for before i sign a purchase contract. He wasn't just concerned about the sale, he truly cares. So if you want exceptional customer service, Tony Surtida is the man you're looking for. More
Excellent experience Mr Tony Surtida is a very nice and helpful person . He gave us a very nice deal on chrysler sedan . I truly appreciate his deal with us. Mr Tony Surtida is a very nice and helpful person . He gave us a very nice deal on chrysler sedan . I truly appreciate his deal with us. Mr Carlo in finance department gave us all the necessary information and helped us getting the finance approval . More
Don went above and beyond to get us into our Dodge Ram 1500! We had tried to get a truck about a year ago and were not approved. Don had told us to wait about 6 months and try again. Within about six months Don We had tried to get a truck about a year ago and were not approved. Don had told us to wait about 6 months and try again. Within about six months Don had called us back to tell us to come in because a big sale on trucks was going on. We went right in and from the very beginning, he went above and beyond to make sure we were taken care of. Don did everything he could to get the deal done as fast as possible. We then went home and within 2 hours Don called back to let us know the deal was done! Don always made sure to call us and keep us in the loop with what was going on and very hands on to make sure we got the truck we loved. When we had gone back in Chester greeted us and also went above and beyond to make sure we got the exact truck we wanted. Carlo in finance was very helpful and answered all our questions. We have dealt with many other dealerships in the past, but none of them even come close to the amazing service at Crosstown. We are on our third vehicle from Crosstown and would recommend them to anyone. More
Excellent Best place to purchase a vehicle, professional knowledgeable ,excellent customer service. Great deals, great staff have purchased from them in 2013 a Best place to purchase a vehicle, professional knowledgeable ,excellent customer service. Great deals, great staff have purchased from them in 2013 and again this week. Nick is awesome to work with he helps with finding what you need and always there to answer questions. More
Went the extra mile to sell me my new JEEP SRT I was looking for a specific model of a jeep, and was on a bit of a time crunch before returning back to work so I called Steve Kachkan and told him I was looking for a specific model of a jeep, and was on a bit of a time crunch before returning back to work so I called Steve Kachkan and told him my needs and once again he came through as he had done in the past for me at a previous dealership.He ended up finding my new srt in Estevan Saskatchewan and had it to me in record time. it was awesome! If Steve wasn't at crosstown autocenter I wouldn't have bought it there.Also Joy in finance was very helpful and knowledgeable More
Amazing experience with Ashley!!! I requested information on a vehicle online and within minutes my request was not only answered but all questions I had were as well. I got an appt th I requested information on a vehicle online and within minutes my request was not only answered but all questions I had were as well. I got an appt that was convenient for me the next day and when I showed up the vehicle was cleaned and in pristine condition waiting for me. Ashley was very knowledgeable about the truck and had an answer for all my questions. No pressure was put on me and financing went fast and smooth, I took the vehicle home the same night. Great experience. More
Just one Word to describe my experience : EXCELLENCE I was looking to trade my previous SUV. I had a couple dealers working on it but them not did the slightest effort to finalize the deal, just they car I was looking to trade my previous SUV. I had a couple dealers working on it but them not did the slightest effort to finalize the deal, just they care how much much would sales guys win it. With Mauricio was different: He from the beginning tried to show me all possibilities I had and choose the best option for me without anxiety. With his support, honesty and guidance I made my purchase of my new Grand Cherokee. Mauricio is not just a great seller guy....... he is a better person. That why I do not hesitate at all not him as the dealership as well: this team do everything possible to make the costumer 100% satisfied with your purchase. Do not hesitate to go to this Place..... look for Mauricio Roa and you will leave happy from there. Joel More
Best service ever!! Just want my tires change from winter tires and found out that the Canadian tires messed up with one of the bolt on my tires. Surprised with the damag Just want my tires change from winter tires and found out that the Canadian tires messed up with one of the bolt on my tires. Surprised with the damaged and unexpected expenses, I'm willing to drive my car with that damaged but Mr. Goodwin, the service manager is very much concerned about my safety. So he gave me a good deal for fixing car, well I think he's heaven sent 😊😊😊 Thank you so much Mr. Chris Goodwin. God bless you always 😉 More
Very Happy Customer! Funny, friendly and knowledgable! Manny was the man! easily had me sold on a new jeep, and comfortable selling my beloved subaru, his straight forward Funny, friendly and knowledgable! Manny was the man! easily had me sold on a new jeep, and comfortable selling my beloved subaru, his straight forward and to the point attitude made everything run unnaturally smooth. He wanted to know what he had to do to make me happy, and confident in my decision, and i told him straight up and thats what he did! I didn't feel anxious once during the purchase, and i usually do just pulling onto a car lot, so thats saying something! Thanks Again Manny More
Hiding numbers/ Misquoting Salesman Jorge acted friendly and personable the first time around when we bought a 2015 grand caravan, but we found his personality changed dramatic Salesman Jorge acted friendly and personable the first time around when we bought a 2015 grand caravan, but we found his personality changed dramatically when we returned to buy another caravan only months later. Months into driving our 2015 caravan someone hit and wrote off our caravan. We loved the caravan and thought we would return to Jorge as he seemed personable the first time. Jorge quoted us a price and handed us the papers then few days later he tells us he wrote the wrong interest and price (only after the fact of being asked about it), tried to push us into the second sale, and tried to hid numbers. When I questioned the numbers again as it seemed wrong he tried to hid the numbers (interest and price) from me. We then came back with his original numbers and were told he couldn't do nothing about it and it was no big deal. (To us interest and thousands of dollars is a big deal). Originally he quoted 0% but then tried to change it to 3.49%. When I called him out on misquoting the numbers only days before he tried to blame his higher ups and still push a sale. We understand that people make mistakes, but do not appreciate him not being up front with his mistake, trying to hide the drastic change in interest and price (thousands of dollars), and his attitude when he was questioned on doing the same. More