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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.5
2,167 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,167 reviews

May 30, 2018

Crosstown experience The atmosphere was very welcoming. The salesman was very attentive to my needs and what I wanted. They did an excellent job matching me up to the vehi More

by Truckdude1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Surtida, Carlo Colinares
May 30, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the wonderful review! We are proud to have Tony & Carlo as valued members of our team =) We did notice that you gave us 4 out of 5 stars, what could we have done better to earn the elusive fifth star from you? Please connect with our Marketing Manager, Ashley Graham at 780-488-4881 to discuss your experience further =)

May 29, 2018

Excellent Myself and my husband were able to get into two great vehicles. Darren Shaw was excellent to deal with and worked hard for us. He was genuine and care More

by Kempins1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Shaw
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Sarah & Aaron! Thank you so much for reviewing your experience with Darren. Your trust in our business & in Darren means the world to us! We are so so happy that Darren providing you both with a wonderful purchase experience for your vehicles! Congratulations & welcome to the Crosstown Family!

May 27, 2018

Miscommunication to the salesman i bought a model 2016 Jeff Renegade last year April 2017,Actually its run good so far suddenly last week 2018, I found something wrong in my AIR CONDI More

by rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Villaluna
May 30, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Rose, Thank you so much for your feedback. We are very sorry that you feel inconvenienced regarding your experience with your vehicle issue. As you were requesting information on a non-recall related service issue, an inspection of the vehicle in person is always required in order to diagnose and repair the concern. As Dan is a Salesperson with the dealership, unfortunately he would not be aware of required parts for vehicles. It sounds like there was some miscommunication as you were unaware of the steps required to repair your vehicle, and for that we feel absolutely terrible. Our Service Manager, Chris Goodwin has been made aware of your concerns and hopefully we can expedite the repair process when your parts arrive. If you have any further questions or concerns, please give our Marketing Manager, Ashley Graham a phone call 780-488-4881 or email agraham@crosstowhchrysler.com. Thank you in advance for your understanding & we hope you have a wonderful day =)

May 27, 2018

amazing Darren went out of his way to make sure our buying experience was amazing, even offering to help me out with getting my crutches and a chair to elevat More

by DandB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shaw
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Holy smokes! Thank you for such a wonderful review of your experience with Darren. We are so tickled that he went above and beyond to make sure you & your wife were comfortable during your purchase experience. Congratulations on your new vehicle & welcome to the Crosstown Family!

May 24, 2018

excellent customer service Alan Anglels provided me excellent service while my Fiat 500 was in for servicing. He kept in touch by phone walking me through all that was being don More

by Sonya203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Angeles
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the great review Sonya! We are so proud to have someone as hard working and dedicated to customer service as Alan. Looking forward to seeing you back here at the dealership soon!

May 23, 2018

not happening for what they say After Purchase I had to phone 3 times to get action on their advertise air miles promotion. I hope to get it now after 1 month later. Transaction fo More

by geponchuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Graham
May 23, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello geponchuk, Thank you for leaving us a review. It is a shame that it couldn't be higher and if there is anything we can do to make your experience a better one, please feel free to call (587)200-3252 and ask for Matthew Parliament and i would be more than happy to do some digging for you.

May 20, 2018

Excellent service!! We purchased our vehicle over the phone as we do not live in Edmonton, so everything was done over the phone and email. The purchase went smoothly and More

by Tanya
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kachkan
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the amazing review Tanya! We are so happy that Steve was able to provide you with such an exceptional experience purchasing your vehicle. Congratulations & we hope to see you around the dealership soon!

May 18, 2018

Buying a new car Manny is an honest and straightforward man. He tried his best to help me find the best options. I highly recommend dealing with him if you are plannin More

by Ali Sharif
Recommend Dealer
Yes
Employees Worked With
Manny Hanna
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for glowing review Ali! Manny is a true asset to Crosstown and we are so proud to have him providing such exceptional customer service. Congratulations on your new vehicle!

May 17, 2018

New vehicle purchase I have received everything that I asked for and super easy an excellent to deal with. These people went above and beyond to help me with what I asked More

by Hemipowered
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed Shuke, Jeff Noseworthy
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for this amazing review!! We are proud to have exceptional men like Jeff & Shuke as part of our family at Crosstown. Congratulations on the purchase of your new vehicle!

May 13, 2018

Manny Hanna is an excessively enthusiastic Crosstown Salesman. Manny is trustworthy, honest, and possess excellent listening and conversation skills. He is str More

by jeep1
Recommend Dealer
Yes
Employees Worked With
Manny Hanna, Angela Smith
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the glowing review!! We are proud to have someone like Manny to provide you with exceptional service during such an exciting time. Welcome to the Crosstown family!

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