
Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
Filter Reviews by Keyword
By Type
Showing 2,165 reviews
Very poor service Took our 2012 Jeep Wrangler in for two tire repairs on one occasion. Although the price of the repairs was $10.00 to $20.00 more per tire than tire s Took our 2012 Jeep Wrangler in for two tire repairs on one occasion. Although the price of the repairs was $10.00 to $20.00 more per tire than tire shops, the fact that it was very close to where we were, the extra cost was worth the convenience. Drop the Jeep off, walk back to work. The call came that two wheel studs were cross threaded. Here is where it gets ridiculous. Cost of wheel studs, $26.78 each. Plus $15.11 for a lug nut. Although we expressed our concern about the inflated cost of parts, we were told that is what the parts department sells them for. Discussed the cost with the tech at the Express Lane and got no satisfaction nor explanation as to why the cost. Spoke to his supervisor or manager and the same result. We were stuck as they would not release the Jeep as it was deemed unsafe to drive as both studs were on one side. Even though I could have pushed the Jeep to where we were. Call to another dealership had the wheel studs at $8.00 and a local tire shop had brand name studs for $4.00. No explanation was ever given for the cost of what should be an inexpensive part. Dealership did offer 10% off the total bill which came to $250.00. Pretty high cost for two tire repairs. To top it all off the repair took more than that day forcing us to make alternate arrangements for transportation or to wait till 6 pm which is three hours past quiting time. When we went to pick up the Jeep and pay, that whole process took 1/2 an hour. Sent to one cashier then back to the Express Lane and back to the cashier. Just a word of warning, check the cost of parts at both other dealerships and after market before authorizing work being done by this or any dealership. Not all costs are the same. This dealer will claim that they use Molar parts, but so did the dealership that quoted $8.00. Did not get the cost on the lug nut, but I am sure it would not be $15.00, twice as much as thier wheel studs. When it comes to our buying a new Mopar, and we will buy another, it sure will not be from Crosstown. More
Are these Jokes? There is not enough space here to say how bad my experience has been buying a brand new truck from Crosstown, but to speak specifically to this fella, There is not enough space here to say how bad my experience has been buying a brand new truck from Crosstown, but to speak specifically to this fella, i brought my truck in THE SECOND TIME to have an extremely annoying rattle in the ceiling fixed and my truck was spotless inside and out, when i got it back It was dirty inside and out, and when i spoke to Brian extremely displeased i asked him if this was how they did business and he told me i was being condescending and if i wanted to speak to him like that he was not going to help me. He was very rude and like i said that is just one of many examples of the poor, actually brutal service i was provided with, I would not tell my worst enemy to buy from this place, they dont value your business in the slightest. More
Easiest buying experience in years We paid a visit to Crosstown in the summer and met with Gerald. Told him exactly what I wanted in a vehicle and told him exactly what I wanted to pay. We paid a visit to Crosstown in the summer and met with Gerald. Told him exactly what I wanted in a vehicle and told him exactly what I wanted to pay. Though we never were able to come to a deal, I didn't leave unhappy. 2 months later, Gerald called me up out of the blue on a Friday. He asked me if I was still in the market for a new vehicle. I was gonna wait until 2019 as I had gotten discouraged but I said sure. By Monday morning, he said "When are you coming by to pick up your new Jeep?" Between him and Terence, they got me what I want for what I wanted to pay. After 7 years of trucks, I am in my first Jeep. I'm still getting used to the smaller size but I'm looking forward to taking her out to have some fun. I would certainly recommend Gerald and Crosstown. It was a good experience More
AMAZING EXPERIENCE Thank you so much for making our experience wonderful and Stress Free!!! We would definitely recommend family and friends to Crosstown Dodge. Thanks s Thank you so much for making our experience wonderful and Stress Free!!! We would definitely recommend family and friends to Crosstown Dodge. Thanks so much to Mazin Fakhreddine in Sales, Michael Caddarao Sales Manager , Monica Gora in Service and Terence Harychan in Finance. Felt like VIP!!! THANKS AGAIN!!! More
Best Car Buying Experience I’ve Ever Had When I first walked into Crosstown I will admit I was pretty discouraged with car shopping by this point. I had been all over town looking at trucks a When I first walked into Crosstown I will admit I was pretty discouraged with car shopping by this point. I had been all over town looking at trucks and I found everything I looked at was not in great shape or not within my budget. I was also discouraged by the fact that every sales person I talked to seemed to be more interested in what was best for them and not what was best for me. A friend of mine referred to Mauricio Roa, when I first met Mauricio he took the time to listen to my needs and promised me he would work hard to find the right truck for me. I was sceptical but Mauricio delivered on that promise! I now have a much nicer truck than I ever thought was possible and I was able to stay within my budget. If you are looking to purchase a vehicle you owe it to yourself to go see Mauricio and the great staff at Crosstown, the say they will work hard for you and they deliver on that promise! More
Friendly, courteous, knowledgeable. Sales person was friendly with an upbeat attitude. Knowledgeable about the products, prompt finding me exactly what I was looking for rather than try Sales person was friendly with an upbeat attitude. Knowledgeable about the products, prompt finding me exactly what I was looking for rather than trying to sell me only what was on the lot. More
Amazing sales manager I am in my 50’s and have bought far too many cars over the years and I have never had anything good to say about a sales manager until I dealt with Hu I am in my 50’s and have bought far too many cars over the years and I have never had anything good to say about a sales manager until I dealt with Husny. I had purchased a Grand Cherokee diesel but like any vehicle purchase the salesperson goes in the back while we are discussing price and talks to Husny, the sales manager in used. I thought I would try something different and asked to speak with him directly. It was the best experience I have had buying a car, no going back and forth, we just put our cards on the table, no xx. The truck was sold and I sent two family members there that week who purchased as well. The yhave nothing but great things to say about him as well. While the sale was painless, it’s what Husny did after purchase that really showed his commitment to his customers. The vehicle had an unexpected issue with the paint. I worked in a body shop for my first job, the front had been painted at some point, it’s the original parts so my guess was surface damage. Short version, the clearcoar was peeling. I called my salesman who put me in touch with Husny. I drop the vehicle off, I was offered a loaner from Husny which I did not need and I came back a week later to a perfect vehicle. This was not a warranty issue and it was fixed at no charge to me. I’m at a loss for words. If you get to deal with Husny, be upfront and fair and he will treat you amazingly well. More
Service Allan Angeles was super helpful when we took our truck in today for a service and mirror repair. Firstly he advised us that we only have 2 more oil ch Allan Angeles was super helpful when we took our truck in today for a service and mirror repair. Firstly he advised us that we only have 2 more oil changes left on our account for our truck which was very helpful to know, no one had ever mentioned this before. He also made sure that I was kept in the loop on all the work and timing. Super kind person and very professional, thank you for all of your help! More
Awesome grate people to work with hands down no joke Oh my God shuke is the man you helped me out so much got me what I needed and what I like thanks so so much man I appreciate it so much for me out of Oh my God shuke is the man you helped me out so much got me what I needed and what I like thanks so so much man I appreciate it so much for me out of my over priced xxxxty vehicle from go auto.thanks you :) More
Happy with my purchase Mauricio Roa was referred to me by friends and family who have all had a great experience purchasing a vehicle with his help. When I contacted him he Mauricio Roa was referred to me by friends and family who have all had a great experience purchasing a vehicle with his help. When I contacted him he was very friendly and willing to help in any way that he could. I appreciated that he did not sway from my vision of what I was looking for and remained within the budget that I had asked. With his help I was able to find exactly what I was looking for. More