Crosstown Chrysler Dodge Jeep Ram

they really know how to manipulate people Last week on a trip to Crosstown for a routine maitenence visit my sister and husband had a accident. They went directly to Crosstown where instead o Last week on a trip to Crosstown for a routine maitenence visit my sister and husband had a accident. They went directly to Crosstown where instead of helping them repair the vehicle were told it was not repairable and conned them into buying a overpriced truck. They now have 2 vehicle payments they are 60 and 78 years old. The payments are over 96 months. REALLY who can afford 2 truck payments especially when you are a senior as it turns out the original truck will be repaired so they are stuck with 2 vehicles and 2 payments. If this is how they treat their valued customers I would hate to xxxx them off. DONT BUY FROM THESE CROOKS. More

Excellent customer service Have always had excellent interactions at all levels within the dealership, from sales to finance to service. Hoakey and many others go above and beyo Have always had excellent interactions at all levels within the dealership, from sales to finance to service. Hoakey and many others go above and beyond to keep customers happy More

three repair visits - still not fixed. upsell upsell upsell third time bringing my JEEP in for the same missed item, stemming all of the way back to November 2017, and it is still not done. The last visit no se third time bringing my JEEP in for the same missed item, stemming all of the way back to November 2017, and it is still not done. The last visit no service advisor would talk to me until a salesman came around. Then my service advisor, Allan Angeles, was so concerned with upsell, that they never did do the repair I had brought it in for. I had made a specific request to be called when my vehicle was ready, but instead he kept sending estimates for extra work to be completed, to my work e-mail, (which I didn't have access to on a day off). For an appointment that should have only taken a few hours, he told me I would need to leave my JEEP for an extra day to have the rest of the work done.... Why do they make appointments in the first place if they are going to completely ignore them???? Completely un-impressed by the dealership and the service advisor. More

Horrible customer service My experience with the service department at Crosstown Dodge was horrible. I went there today to get my winter tires switched over to summer and for a My experience with the service department at Crosstown Dodge was horrible. I went there today to get my winter tires switched over to summer and for a standard oil change. I made an appointment for 8:30 in the morning as I had my 2 year old with me and had to pick up my 5 year old at school at 11:30. Seeing as it was only a simple oil change and tire swap I figured this would give me lots of time to spare. Aubrey was the person I was dealing with upon arriving at the dealership. I explained my situation and said I need to be on the road by 11:00 to pick up my other daughter, if he doesn't think this is possible let me know and I'll book another appointment. He informed me that it wont take more than 2 hours and that they're not very busy this morning. I asked how much the services would cost, he stated $149.99 for the tire swap. I have extended oil services so that was included. 2 hours and 30 minutes later I went to LOOK for Aubrey to see how much longer the service would be. I found him in the service bay and I asked him how my car is doing. He looked annoyed as he told me he would go and check. He came back and said it would be another 10 minutes. He never once offered any explanation or an apology for the delays. ANOTHER 30 MINUTES LATER. I have now been at the dealership for 3 hours for simple services and have arranged for my wife to pick up my daughter from school. Aubrey waves me over to the service desk and hands me a bill for $178.45. I notice an additional $19.96 in misc charges so I ask him why this is on the bill as its more than the price I agreed to. He stated its for "shop supplies". When I asked for more information he couldn't provided me with any and said that's just how it is. This was by far the worst experience I have had with any type of car related services. Aubrey is a terrible representative for the company as he never once offered any explanation, was completely unapologetic and seemed generally annoyed with my questions. And to top it all off when Im annoyed and running late these crooks throw on a ridiculous $19.96 extra on to my bill. I will never return to this dealership and advise people to do the same. More