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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,163 reviews
July 29, 2015
DO NOT BUY YOUR VEHICLE HERE We decided to trade in our Durango and get a new truck for finacial purposes seeing as how there was a 0% interest offer. Signed papers at 4;30pm Sun We decided to trade in our Durango and get a new truck for finacial purposes seeing as how there was a 0% interest offer. Signed papers at 4;30pm Sunday afternoon (when no banks were open). Called them at 9am the following morning (less than 17hours later) saying we wanted to keep the Durango as our circumstances changed. Emailed Marko (finance Manager) RIGHT away pleading to not submit the paperwork. His response was a short "Sorry, deal was sent to bank." Talked with GM Monday evening and he offered ZERO assistance. He did not care about us as PEOPLE OR as CUSTOMERS - we had recently also purchased an approx $80,000 truck from them as well. The icing on the cake is that a month later - our Durango payment has just come out of our account and now we are fighting for that money back. PLEASE DO NOT BUY YOUR VEHICLE FROM CROSSTOWN!! More
by Unsatisfied
Employees Worked With
The General Manager of Crosstown (whos picture cant be found), Jerry Ziniak, Marko Kamal
July 28, 2015
awesome experience from start to finish Great dealership, no pressure. We told them what we wanted, what we wanted to pay and they made it happen. Great crew that made a grateful buying expe Great dealership, no pressure. We told them what we wanted, what we wanted to pay and they made it happen. Great crew that made a grateful buying experience. More
by ssparrow
Employees Worked With
Adam El Najjar, Lyle Najjar, Patrick Rego, Sheldon Smith
July 27, 2015
Service Department - Highly Recommend!! I brought my 2012 Challenger into Crosstown for servicing. I have never dealt with such a wonderful group of people before. Annette went over and abov I brought my 2012 Challenger into Crosstown for servicing. I have never dealt with such a wonderful group of people before. Annette went over and above to make sure my car had the best service possible. I knew it was in good hands at Crosstown, and couldn't have been happier when I brought it home. Thank you Annette and the service guys for an amazing experience in a stressful situation!! Highly recommend Crosstown's service department. I also visited the Sales department, and was met with nothing but kind, considerate and friendly salespeople. More
by Sho1964
Employees Worked With
Manny Hanna, Annette Kwolik
July 26, 2015
Very professional and friendly service We had looked for a truck with specific options at a lot of dealers from Calgary to Edmonton. No other dealer was able to provide the truck we want ex We had looked for a truck with specific options at a lot of dealers from Calgary to Edmonton. No other dealer was able to provide the truck we want except Crosstown. Made it very easy to make a deal. More
by Kent2015
Employees Worked With
Moose Zarandah, Lyle Najjar
July 25, 2015
great service everyone's super friendly! buying a car was hassle free, they took care of everything. they also made sure that i am comfortable with my purchased and everyone's super friendly! buying a car was hassle free, they took care of everything. they also made sure that i am comfortable with my purchased and explained everything about the car. More
by sylvia
Employees Worked With
Chester Tiongson, Shaun Hamaluk, Tony Surtida, Jerry Ziniak, Darrin Buchanan
July 24, 2015
10 Star Customer Service! My son bought his new truck from Sarah and the service he received should be rated a 10 star! That's what made my husband and I return the next day to My son bought his new truck from Sarah and the service he received should be rated a 10 star! That's what made my husband and I return the next day to look for vehicles for ourselves. I had my heart set on a 2013 Jeep MOAB. Well, we all know that banks don't like it when we go from a new vehicle to a used vehicle and for a moment it looked like it wasn't going to happen.....TJ from the used department happened to be in that day earlier than expected, and he worked his magic and got me the deal I wanted with the payments I wanted! I don't know how he did it.....but I'm sure happy he did! Sarah went above and beyond to make this happen and with TJ's magic....I'm now driving the Jeep I had my heart set on. She wasn't going to stop until we were satisfied! We've been to a few dealerships in our time and we have never received the customer service we did here at Crosstown! I'm just sorry we didn't come here sooner. They make you feel like family and NOT ONCE did we hear the words "we can't do that for you" we heard "We're going to do our best to make it happen. if that's what you want, that's what we're going to do" that's an awesome dealership folks! Not many do that anymore. That's a dealership that CARES about us....the customer. Dave Comrie is one great guy....if you have a chance to meet him....you'll be glad you did....his humor is second to none and he cares about finding you the perfect vehicle. Now let's head to Finance, we had the pleasure of dealing with Olivia Rasa with our son's truck and she was awesome. My son had a bad experience in the past and he was apprehensive to say the least when it came to sitting in the "office". Olivia knew he needed to keep his payments low because of his other commitments and she made it happen. She said to him "we're just going to get this done for you without all the bells and whistles (add ons) because we know how important it is to you to keep your payments manageable" she was AMAZING and she restored his faith in Finance! Thank you Olivia! Our son has never been happier! Now for us, we had the pleasure of dealing with Jeremy Hamilton.....what can we say about Jeremy other than he's truly the BEST! He's the coolest guy to sit and chat with. My hubby and him were chatting like long lost pals....and that's how we felt....like friends....it wasn't like a business transaction...it was a whole lot more! We walked away with my Jeep and my hubby's new 2015 Blk Ram Sport, both with the payments we wanted, the vehicles just how we wanted them and with smiles on our faces. Jeremy went above and beyond to take care of us. If you're in the market for a new or used vehicle...look NO FURTHER all you need to do is go to Crosstown! We did and they now have customers for life. Thanks Crosstown....you're the best and if we could give you a 10 Star Rating we would!! More
by ShaunaB
Employees Worked With
Olivia Rasa in finance was super....thanks so much! Tyler is service is great for all your service questions, very knowledgable., Adam El Najjar, TJ Fiddler, Dave Comrie, Jeremy Hamilton, Bass Chehayeb
July 24, 2015
GET A NEW SERVICE MANAGER DOUG IS NOT EQUIP TO HANDLE CUSTOMERS NOR THEIR COMPLAINTS.HE IS RUDE, UNPLEASANT AND UNSUITABLE FOR SUCH AN IMPORTANT ROLE GET A NEW AND BETTER ON DOUG IS NOT EQUIP TO HANDLE CUSTOMERS NOR THEIR COMPLAINTS.HE IS RUDE, UNPLEASANT AND UNSUITABLE FOR SUCH AN IMPORTANT ROLE GET A NEW AND BETTER ONE More
by 2014 300
Employees Worked With
Doug Purdy
July 23, 2015
Extremely helpful, and I feel they went above and beyond. Had no real intentions of really buying a truck at the time we visited, but was definately in the "lets look around" stage. We had bought a used Journ Had no real intentions of really buying a truck at the time we visited, but was definately in the "lets look around" stage. We had bought a used Journey here before and had a very easy and stress free visit here last time. When we arrived we were greeted and shown around to some trucks that met our criteria, as well as some that pushed had some options we hadn't thought of. I found one that I really liked but was not sure if I wanted to make the leap into it at the moment. They told me to take it home for the weekend and enjoy it and see what I thought. Loved the truck and we came back to purchase the next day, and while we were waiting they even offered us lunch. Financing I feel did everything they could to find us the best deal, made it stress free, and even went so far as to call me back after I signed the first set of papers when they found that they could get us a better deal on some upgrades. Very happy with the whole process. More
by norenski
Employees Worked With
TJ Fiddler, Lyle Najjar
July 22, 2015
Crosstown is the BEST Moose is awesome, really makes you feel like family. Our new Jeep will be vehicle number 3 from Crosstown, we always get the best service. We love our Moose is awesome, really makes you feel like family. Our new Jeep will be vehicle number 3 from Crosstown, we always get the best service. We love our new Jeep and we love Crosstown! Thanks again Moose More
by Pat and Amanda
Employees Worked With
Moose Zarandah
July 22, 2015
3rd vehicle purchased here This is the third vehicle I've bought through moose. I was treated like an old friend every time I go in to see moose, I always go in to say hi to hi This is the third vehicle I've bought through moose. I was treated like an old friend every time I go in to see moose, I always go in to say hi to him when I get my services done. Despite my pickiness on vehicle, they managed to make it all work out in the end. However I would have purchased extended warranty, but was not enough room in finance apparently More
by lionelaimee
Employees Worked With
Moose Zarandah, Shaun Hamaluk
