Crosby Volkswagen

Pleasant experience Had a great experience purchasing our new Jetta, We felt comfortable right away with Erik, very friendly and professional. He answered and addressed a Had a great experience purchasing our new Jetta, We felt comfortable right away with Erik, very friendly and professional. He answered and addressed all of our questions directly, and to the point. This was not the first VW dealership we went into in our search for our new car, we are from out of town, and our first stop was the closest dealer to us in London, we felt a little "beat up" after trying to negotiate a price on a used 2012 passat, we were told that they don't negotiate price on cars anymore, the price listed is the price cars sell for... Sounded like a lot of car salesmen b.s... They refused to negotiate, so we walked out. We stopped at another dealer in Waterloo, and they didn't seem to have time for us, and then we walked into Crosby, and met with Erik.... Treated very professional, and to the point, we were able to negotiate a great deal for exactly the car we were looking for. A few days later, we received a call from Kaitlin, set up a pickup time, and picked the car up without issue. Couldn't have been a better experience with Crosby from start to finish, I would recommend going there, even if it wasn't the closest dealership, it was well worth our 160km trip! More

Wonderful Customer Service! I just got my brand new VW Jetta yesterday, and my experience was wonderful. Erik Lowrick was awesome, answered all of my questions in detail, offered I just got my brand new VW Jetta yesterday, and my experience was wonderful. Erik Lowrick was awesome, answered all of my questions in detail, offered me a great deal, and even came in on his day off to accomodate me singing papers! My delivery was an "off site" delivery and Kaitlin Kettle met me in Brantford with my new car and she was so lovely and friendly. Andrea Douglas is the finance manager and I met with her to get all of my ducks in a row, she was great. From start to finish, the process was so fast and easy. It was a pleasure working with all of these awesome peeps. More

Couldn't be happier! I've been driving my new Highline VW Jetta for a couple weeks now, and I couldn't be happier with my purchase. I get nervous buying cars, because it's I've been driving my new Highline VW Jetta for a couple weeks now, and I couldn't be happier with my purchase. I get nervous buying cars, because it's such a big purchase, but from the moment I walked into the Crosby VW dealership, the staff was courteous and knowledgeable, and made me feel at ease. I wasn't sure what car I was looking for, and Andrew walked me through all my options, explaining the advantages and drawbacks to each option, and helped me find the car that was perfect for me. I was so impressed by how much he knew about each car model, and he was very accommodating and pleasant to work with. He always had a smile on his face, and made me feel at home. The price we agreed on was great too! When I came to pick up my car, Andrew walked me through every single detail of the car, showed me how all the gadgets worked, and even set up my bluetooth for me. This kind of customer service went above and beyond my expectations, and I left feeling completely satisfied with my purchase. I've been telling all my friends about Crosby VW and Andrew, and I would highly recommend that anyone interested in a VW product make an appointment with Andrew. You won't regret it! More

Crosby Volkswagen offered the vehicle and client experience that we were looking for. The Crosby Volkswagen team offers customer service, quality, friendliness, overall experience and price that con experience that we were looking for. The Crosby Volkswagen team offers customer service, quality, friendliness, overall experience and price that continues on after the purchase. Conrad, Andrea and Kaitlin answered all of our questions. Many thanks! More

Car Purchase I was recently at Crosby Audi/VW getting my fathers A6 serviced, and I decided to take a 2012 GTI for a test drive. I ended up purchasing the vehicle I was recently at Crosby Audi/VW getting my fathers A6 serviced, and I decided to take a 2012 GTI for a test drive. I ended up purchasing the vehicle a few days later, and I have to say I was blown away at the great service, professionalism, and overall experience at this dealership. Andrew, Kaitlin, and Andrea did an awesome job and I have ZERO complaints about my experience purchasing this car. Thank you so much! More

A Fantastic Buying Experience! I had been in the market for a new smaller sedan and was seriously looking at a Jetta. I visited Crosby and dealt with Andrew Somerton. He really di I had been in the market for a new smaller sedan and was seriously looking at a Jetta. I visited Crosby and dealt with Andrew Somerton. He really did a great job of handling all my inquiries, and I found his approach to be very welcoming, and his demeanor to be very professional. After a test drive, I ended up buying a silver Jetta. I've been in sales and sales management myself for nearly 40 years, and I must say that the experience I had in dealing with the staff at Crosby was hassle-free, and gave me full confidence I was buying a great car from a reputable team. I have no reservations about recommending Andrew and the Crosby team to anyone looking to purchase a new car, and will definitely be back in the future. More

2014 VW Jetta Great service with all people involved in making this purchase smooth and quick. My Wife and I will be back for maintenance and new again :) Great service with all people involved in making this purchase smooth and quick. My Wife and I will be back for maintenance and new again :) More

A car-buying experience like none other! It had been over 10 years since I last went car shopping, and I was nervous! I was bracing myself for the hard-sell. And happily, I couldn't have been It had been over 10 years since I last went car shopping, and I was nervous! I was bracing myself for the hard-sell. And happily, I couldn't have been more wrong. Erik immediately put me at ease. He listened to what I was looking for in a car and suggested cars for me to test drive. When I came back from a test drive he had the estimate ready and waiting. It may seem like a small thing, but by preparing the estimate while I was out, it showed me that he was respectful of my time. He explained the various features of the vehicle, in an informative way, never pushing me to make a decision one way or another. His answers to my questions were thoughtful, considerate and extremely knowledgeable. Not once in the whole experience did I feel pressured to make a purchase. Since my first test drive, I have been recommending Erik and Crosby Volkswagen to anyone who will listen! More

Best dealership I've EVER bought a car from! Erik was my sales associate. Great guy - down to earth, patient and super informative! The rest of the staff also made the experience great by jumping Erik was my sales associate. Great guy - down to earth, patient and super informative! The rest of the staff also made the experience great by jumping in any chance they had to ensure I was content and taken care of. You really get a good family feeling at Crosby VW. I've purchased 2 vehicles from there and have nothing but great memories of the experiences. Thank you Crosby, you take away the stress of buying a car each and every time. More

My black beauty/and Andrew S. Andrew is a very honest straight forward shooter of a salesperson Enjoyable buying my first new car with no hounding of options I wasn't interested i Andrew is a very honest straight forward shooter of a salesperson Enjoyable buying my first new car with no hounding of options I wasn't interested in I would buy again with sales person like him More