Crosby Volkswagen

Excellent service I went into Crosby looking to buy a new car. Andrew made the process effortless. He took care of all the small details and made sure I has my car as q I went into Crosby looking to buy a new car. Andrew made the process effortless. He took care of all the small details and made sure I has my car as quick as possible! I will definitely be a repeat customer! More

Above expectations We had leased a Jetta (slow) and driven it for about 18 Months. After injuring my back slightly a while ago I found it difficult to enter and exit thi We had leased a Jetta (slow) and driven it for about 18 Months. After injuring my back slightly a while ago I found it difficult to enter and exit this vehicle. So I went to Crosbys' and met Andrew, told him of my situation and within days he had me in a much more suitable vehicle, the TIGUAN without any penalties. I have had this CUV now for just over two weeks and could not be more comfortable and happy. I would recommend Andrew and the staff at Crosbys' anytime to anyone. I had also previously excellent experiences at the Crosby service department. They have a very helpful and knowing team there. Sincerely... Michael and Tatiana Dinkelacker More

One Happy Girl!!!!! No words can truly express how happy I am with my vehical!!!! Andrew was such a pleasure to deal with and not only was he informative but went above a No words can truly express how happy I am with my vehical!!!! Andrew was such a pleasure to deal with and not only was he informative but went above and beyond to meet all my expectations!!!! I have been a repeat customer over the years and must say I have never been disappointed with Crosby. Thank you again Andrew. More

Top Notch I arrived at the dealership with several ideas and many questions. Andrew was quick to provide the answers I needed and was truly helpful in finding I arrived at the dealership with several ideas and many questions. Andrew was quick to provide the answers I needed and was truly helpful in finding the car that would be right for me. Although I'm sure it wasn't easy for him, he made certain that it was easy for me every step of the way. This type of great car buying experience isn't that common and I think it is important to take note of a job well done. More

Andrew The service we received at Crosby from Andrew was incredible. He is very knowledgeable and friendly, he made us feel very welcomed and showed us all t The service we received at Crosby from Andrew was incredible. He is very knowledgeable and friendly, he made us feel very welcomed and showed us all the different options that we had to help us make the right choice More

Overall Experience From the moment Andrew approached me and we began to talk, he immediately made me feel welcome and comfortable. He was very friendly and easy going an From the moment Andrew approached me and we began to talk, he immediately made me feel welcome and comfortable. He was very friendly and easy going and started off my experience just the way I would have I wanted it. I had test drove a few cars from other dealers (including makes, models, company's...) and Andrew was by far the best sales associate I dealt it. He was extremely knowledgable and very confident in the VW product. I test drove the Jetta TSI Highline and immediately fell in love it. During the test drive, Andrew simply spoke of the car and at no point made me feel pressured. He was an essential aspect of my overall experience with Crosby VW and I would highly recommend him. More

5 Stars for Vinny - Great job! Thank you Vinny for turning our 2013 Passat purchase into a very positive experience. We had visited our former Volkswagen dealer prior to checking ou Thank you Vinny for turning our 2013 Passat purchase into a very positive experience. We had visited our former Volkswagen dealer prior to checking out Crosby but they seemed to be too busy to listen to our request - we even talked to the assistant manager there twice... We were looking for a 2013 Passat with low kilometers and were told that there were none to be had any ware.. My wife who loves to research found what we were looking for at Crosby so we dropped by to have a look. Lucky for us Vinny was on call because we were already on our guard. Vinny was the quintessential professional - he quickly made us feel at home, relaxed and in good hands - the experience was like talking to a trusted friend. What we liked about our experience with Vinny was that he avoided using high pressure sales tactics - he made us feel comfortable, informed us about the features and options and listened to our concerns and preferences. Thank you Vinny for selling us our car. We will be back and hopefully we will get to purchase our next car from you again - if not I hope Mr Crosby finds a way to clone you. Kindest Regards Kern and Gloria Pageau More

Why Volkswagen When my wife and I were looking for a new vehicle, we visited all the name brand dealers in Kitchener-Waterloo. I can honestly Say, none of them came When my wife and I were looking for a new vehicle, we visited all the name brand dealers in Kitchener-Waterloo. I can honestly Say, none of them came close to matching our experience at Crosby. The people at Crosby Volkswagen were ahead of the pack by leaps and bounds. Vinny knew the two cars we were looking to buy. Upon our arrival, the cars were both ready for us to go. He indicated that we can go where ever we want, and to take our time with no restrictions. He did not need or want to come with us on the test drive. This gave us a private and personal experience. Every other dealer indicated they "HAD" to come with us on the ride, and only allowed us a short 5-10 minute test ride, all on their pre-planned route. Never once did anyone there bash or talk-down another car company. Most of the other dealers would say something negative about another brand when we indicated that we test drove another brand name. This only re-enforced our good experience with the team at Crosby. We ended up buying a Volkwagen, and when we took it in for service or to buy accessories, the people in that department were equally as professional, happy, and warm with us. We rate Crosby Volkswagen, Vinny, and the entire team 5/5 stars! My wife and I both feel that if you're in the market for a new or used car, please do your selves a favor, and go check them out. More

Great experience! Erik is straightforward and extremely helpful. He does not make the sales process more complicated than necessary. We never felt pressured or rushed d Erik is straightforward and extremely helpful. He does not make the sales process more complicated than necessary. We never felt pressured or rushed during the decision making process. He was informative and asked the right questions to identify what our needs were as buyers. Erik gave us options of different models and trim packages to make sure we got exactly what we were looking for. I would definitely buy from Erik again. I would highly recommend this dealership to others. Love my new car. Thank you! More

Happy I was very happy with the service provided. Love my new car. I was able to get my car very quickly to enjoy it for the long weekend. I was very happy with the service provided. Love my new car. I was able to get my car very quickly to enjoy it for the long weekend. More