Crosby Volkswagen

"Great experience" It was a pleasure to work with Aaron, very patient, never felt pressured which I highly respect since I'm not a easy customer to deal with. Thanks A It was a pleasure to work with Aaron, very patient, never felt pressured which I highly respect since I'm not a easy customer to deal with. Thanks Aaron I highly recommend you and Crosby to anyone and see you in the near future. More

Great experience We could not be happier with our new Jetta. James made our visit to Crosby’s so relaxed, fun and a great experience. He answered all of our questions We could not be happier with our new Jetta. James made our visit to Crosby’s so relaxed, fun and a great experience. He answered all of our questions and was very knowledgeable. Joanne was a pleasure to work with for the financing and definitely recommend them to anyone. We will be returning in the future. More

A great purchase indeed! After locating this vehicle on line the process got even easier. Chad contacted me with regards to my trade in value. I gave him all my details and a After locating this vehicle on line the process got even easier. Chad contacted me with regards to my trade in value. I gave him all my details and a more then fair price was given to me pending on seeing my vehicle. In fact, I am an hour away. And let’s just say it was worth the drive. We also discussed my Jetta that I wanted. Another more then fair price was given to me. Everything was so accommodating to me the customer. All the times were at my convenience. I see a bright future for this young man. Thanks Chad and thank you team Crosby! More

A vibrant salesman A professional and durable salesman. Very attractive price. The new car is only 11 kilometers away. Awesome. Look forward to the next cooperation.A pl A professional and durable salesman. Very attractive price. The new car is only 11 kilometers away. Awesome. Look forward to the next cooperation.A pleasant purchase. More

Great customer service! Felt welcome in the dealership as soon as I walked in. Did not feel pressured to buy which is very important when making a decision to buy a car. High Felt welcome in the dealership as soon as I walked in. Did not feel pressured to buy which is very important when making a decision to buy a car. Highly recommend!! More

Great experience My experience purchasing a vehicle from Crosby VW was great. I worked mostly with Jil who was very accommodating to my schedule and ensured that every My experience purchasing a vehicle from Crosby VW was great. I worked mostly with Jil who was very accommodating to my schedule and ensured that everything went as smoothly as possible. As a first time car buyer it was great to be welcomed by someone as friendly and knowledgable as Jil. She was able to answer all of my questions and concerns and made sure I was 100% sure of my decision. Also appreciate that I never felt pressured to make the purchase. I would easily recommend Crosby to my friends and family and would be happy to deal with them again in the future. More

Disoragnized and dishonest..avoid if you can If you want to save yourself some grief, I would avoid this dealership. They do NOT communicate effectively with their customers or with each other. O If you want to save yourself some grief, I would avoid this dealership. They do NOT communicate effectively with their customers or with each other. One doesn’t know what the other is doing. Completely disorganized and dishonest. They tell you they’ll call you and never do. Act like they are sincere in wanting to help fix THEIR mistakes but aren’t. There aren’t enough words to describe the amount of headache and frustration they’ve put me through. I purchased a new VW Jetta and I dealt with Chris Sousa in Sales and Luke Ozugowski for financing. Everything leading up to purchasing the car went fairly smoothly. Both Chris and Luke were kind at first. I was told I would be contacted the next day to let me know if I was approved or not. I did not receive a phone call so I contacted Chris who then said I was approved and that Luke had been busy but that they'd call me. I did not receive a call so I had to contact them again. Shortly after getting the vehicle, I noticed stains on the fabric of the headliner. I attempted to contact Chris, who explained, should I ever have a question or issue, to contact him. He said that he would get back to me later that day after finding out how long it would take to remove the stains so that we could set up an appointment for me to come in. 2 weeks later, with no communication on his end, I decided to go into the dealership & speak with him. At this point, I began getting a little annoyed but was definitely being more than kind/patient. I didn't receive an apology or even an acknowledgement for not getting back to me. He took the car over to Service & attempted to get the stains out himself with no luck. He mentioned that we'd have to set up an appointment (which I already knew and was the reason I went to see him in the first place) and promised he'd call me Monday morning at 9:30am. Monday morning came and I did not receive a phone call so I, again, attempted to call him but had to leave a voicemail. He then emailed me and said that his schedule had changed to 12-8 and that he would contact me shortly to let me know what was going on. Again, did not receive a call so I contact him the next day. Finally, we were able to set up a day and time for me to drop off my new vehicle for the stain removal and they arranged a rental through Enterprise. They told me it would only take a day which was fine with me. TWO days later & the answer was that they were able to get one of the stains out but not the other & that we'd have to arrange ANOTHER day and time to get the entire headliner replaced. After more headache just to set up another appointment for the replacement, I was told it would take 8 hours to do the headliner but that they'd need 3, maybe 4 days to do it. I gave them 3 days with my car to replace the headliner and on the third day around noon I was called by Luke who said my vehicle was done. At 3:30, I received another phone call, this time from Mark in Service, stating my car would be done in about an hour. I was confused and now very annoyed considering I received a phone call 3 hours earlier stating it was done. I explained that I had already received a phone call from Luke that my car was done and asked him to confirm whether it was done or not. He said "oh yes yes, your car IS done. It's ironic because there's another white Jetta in here." Not sure why'd it'd be ironic considering they're a VOLKSWAGEN dealership and have a VOLKSWAGEN in for service. Because it seemed like he was just covering for himself and I was still unsure if my car was done or not, I decided to call Luke which led to even more frustration. In that phone call, I told Luke what Mark had just called me to tell me and Luke then said that NO my car was not done and that NO he did not tell me it was done when he called me at noon. Now, I was furious because he was lying to cover himself and his coworker. I told him that I had had enough and to call me back with a definitive answer regarding the status of my car. 5 mins later he called and said it was done. When I dropped off my car for the new headliner, I made an oil change appt for Dec 30@8am with Mark. I drove 2 hours and showed up for my oil change, and a gentleman from inside came outside (the doors were locked) and said they were closed! I was NOT surprised at all. WHY was I not called and WHY was an appointment booked?? Every time I was told I would be contacted, I wasn't. They beat around the bush & try to cover up their mistakes. I will NOT be coming back. More

2018 VW Atlas purchase My overall experience purchasing from Crosby Volkswagen in Kitchener Ontario was very positive. Their sales staff was professional, helpful, responsiv My overall experience purchasing from Crosby Volkswagen in Kitchener Ontario was very positive. Their sales staff was professional, helpful, responsive and not at all pushy. More

Fantastic experience! Chris, Luke and Jil were very accommodating and willing to work with my schedule. I especially appreciated their professionalism and friendliness ste Chris, Luke and Jil were very accommodating and willing to work with my schedule. I especially appreciated their professionalism and friendliness stepping me through the entire process. I love my ruby red 2018 Tiguan! More

Awesome Experience! Atmosphere was really welcoming and our dealer, James, was really friendly. Answered all of our questions and really helped us understand the car we b Atmosphere was really welcoming and our dealer, James, was really friendly. Answered all of our questions and really helped us understand the car we bought. He helped us link our devices to the car and overall made sure to cover any questions we had. Solid experience! Thanks for everything! More