Crestview Chrysler Dodge Jeep

The after-sale at Crestview is absolutely horrible and very underwhelming. My wife purchased a 2020 Jeep Cherokee in 2020. On the evening of Friday, Aug. 18, the Jeep became inoperable. It would not respo very underwhelming. My wife purchased a 2020 Jeep Cherokee in 2020. On the evening of Friday, Aug. 18, the Jeep became inoperable. It would not respond to any signals from either key fob. When we contacted the 24-hour emergency line provided as part of the three-year warranty, we waited for more than 40 mins before speaking with someone. We finally managed to get the Jeep towed to Crestview. According to the Crestview site, the Service Centre (Quicklane) was open from 8 -2pm on Saturday. We called the Service line at 8am but no one answered, so we left a message. After an hour we called back, only to have the call go unanswered again. Again, we left a message. By 1030am my wife called the dealership section, only to be told by a salesperson that the service centre was not open on Saturday. Crestview may want to change that on their site. My wiife explained to the salesperson the issue we were experiencing, told be told to call back on Monday. She enquired about a courtesy or rental vehicle in the meantime, again only to be told to call back on Monday. Considering we are paying over $60k for this Jeep, we expected better service than this. On Monday we ended up having to contact Crestview's Service Centre numerous times before someone finally called us back. After a "tech" looked at the Jeep, it was determined that the two internal batteries in the Jeep were low on charge. For the price of $333, both batteries were charged. When I enquired whether the Jeep's warranty would cover this cost, I was informed it would not. So much for the warranty! I then reminded the Service rep that they installed this new battery into the Jeep less than two years ago, so surely there would be warranty on the new battery. Nope. I guess the battery warranty covers everything but, well, batteries, too. So, now we were stuck with a $333 bill, no service whatsoever from Crestview, and a strong desire to never purchase another vehicle from Crestview as they clearly do not back their vehicles or parts once the customer has parted with their money. More

Robin was a great help with getting us into a new truck! Recommended checking this dealership and asking for him. Recommended checking this dealership and asking for him. More

Robin, helped us in any way possible to get our dream truck. Thank you so much Robin and keep up the good work. Will recommend you to our friends. 👍👍👍 dream truck. Thank you so much Robin and keep up the good work. Will recommend you to our friends. 👍👍👍 More

Patient, professional, friendly, and accommodating staff. Sales manager was able to get more for my trade in and bring the price down on the advertised price. Sales manager was able to get more for my trade in and bring the price down on the advertised price. More

The sales robin was very nice and friendly and helpful with finding the right truck for me with finding the right truck for me More

It was a pleasure to deal with Crestview. I bought a new Dodge Durango and Azzaz Malik was providing a great service and recommendations Thanks you and all the best for you I bought a new Dodge Durango and Azzaz Malik was providing a great service and recommendations Thanks you and all the best for you More

Friendly staff, First class dealership, quick and easy process from buying vehicle to financing it. process from buying vehicle to financing it. More

All around great service! Steve, our sales specialist, helped us turn a difficult decision into a no-brainer! Steve, our sales specialist, helped us turn a difficult decision into a no-brainer! More

Awesome dealership from start to finish. Incredibly personal staff throughout the organization. Our sales rep Steve truly has great knowledge, personal skills, efficiency, and stays one s Incredibly personal staff throughout the organization. Our sales rep Steve truly has great knowledge, personal skills, efficiency, and stays one step ahead to make the process seamless. Can’t say enough good things about Steve and the entire staff over at Crestview. Not a hard sell by any means which I certainly appreciate. I purchased a truck for my wife and she absolutely loves it. Highly recommend Steve and the entire buying experience at Crestview. More

My partner and I purchased a vehicle at this dealership last week. Steve went above and beyond in finding the best vehicle for our need. I have purchased several vehicles, been to many dealerships, this wa last week. Steve went above and beyond in finding the best vehicle for our need. I have purchased several vehicles, been to many dealerships, this was the best experience I have ever had. I recommend Steve and this dealership to anyone looking to buy a vehicle. More