Courtesy Ford Lincoln - Service Centre

Lincoln Service Co-ordination Brook Russell exceptional! My Lincoln Continental required immediate repair of a defective front door lock mechanism. Brook Russell, Lincoln Service Co-ordination, arranged for My Lincoln Continental required immediate repair of a defective front door lock mechanism. Brook Russell, Lincoln Service Co-ordination, arranged for a rental vehicle and scheduled the needed maintenance. Brook also went that extra mile in facilitating obtaining a repair Quote on unrelated rear scratches. All were handled professionally by Brook! It was great dealing with her and the other Service personnel at Courtesy Ford. More

Alex has been the best for us for over 5 years Alex in service has always been knowledgeable, fair, polite and has gained our utmost confidence. Alex listens and responds with a fair decision. My w Alex in service has always been knowledgeable, fair, polite and has gained our utmost confidence. Alex listens and responds with a fair decision. My wife and i always enjoy having our vehicles serviced at Courtesy and particularly with Alex as the Service Advisor. And I have come to expect bright efficient reception service (Alex Mote) and the interesting and informative shuttle service -(Bill). More

Happy Customer Had my vehicle in for its usual service. And as usual my sales guy Moe Elie was there to make sure everything went smoothly. Will always go back. Had my vehicle in for its usual service. And as usual my sales guy Moe Elie was there to make sure everything went smoothly. Will always go back. More

Alex is very accommodating and professional. Alex at the service desk is the man to get things done in a prompt and professional manner. Very polite and helpful. Great customer service. Alex at the service desk is the man to get things done in a prompt and professional manner. Very polite and helpful. Great customer service. More

Fantastic!! Alex remembered who I was and greeted me by name! Professional and helpful. Great costumer service and overall experience!! I would 100% recommend Al Alex remembered who I was and greeted me by name! Professional and helpful. Great costumer service and overall experience!! I would 100% recommend Alex to anyone! More

Thanks to Alex T at the Service Desk Thanks Alex T for all your help today. You were responsive, efficient and got the job done. I appreciate how polite and kind you were and your ‘no jud Thanks Alex T for all your help today. You were responsive, efficient and got the job done. I appreciate how polite and kind you were and your ‘no judgement’ approach to my problem. More

Phenomenal!! Wonderful service, a truly delightful experience that I found incredibly helpful! A great sales and service team, I highly recommend and personally, w Wonderful service, a truly delightful experience that I found incredibly helpful! A great sales and service team, I highly recommend and personally, will continue to use this service in the future. More

3 days for 4 hours work my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hour my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hours I was called and told the vehicle needed to come back because the "engine tech" wasn't available to do the work (??). I was rebooked, and went home to look up the job that needed to be done, the job look fairly simple, and if the vehicle wasn't under warranty I probably would have done it myself, various website quote it as a 3 hour job. My vehicle came back in, and I was called at 10:05 in the morning, and I expected to hear that the vehicle was finished. I was instead informed that they needed to order the part?? I find it strange that the computer diagnostic indicates which part is the failure, yet they seemed to not understand that the part would be needed for the repair. When I questioned ALEX about this he claimed that they needed to run a diagnostic to find out, When I told him that wasn't true, and that I knew what they needed, and that it was a simple repair, he became aggressive and argumental. so my truck had to stay for a 3rd day. On the 3rd day I received a voicemail at 9:55 that the vehicle was finished (it really was a simple 3 hour job). I had to work late, and when I tried for over an hour to speak with someone in service. When I finally got through at 6:45, the two employees who were there bent over backwards to get a shuttle to pick me up (ALEX didn't put me on a pickup list). These 2 women, and the driver who stayed late to come get me are the only bright spot in this stain. More

Incredible professional service , I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most c I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most care and respect. I always feel like I am part of something and not just a number. Peter who I wish to thank for aiding me in choosing my Escape 3 years ago always goes the extra mile, makes sure I am looked after, and when there is a question he is always there to answer it .The Service dept. are awesome people, David and the boys are pros. More

First class experience I purchased my car 2 years ago (great experience), and have been using the service department ever since. Every encounter we have had with Courtesy ha I purchased my car 2 years ago (great experience), and have been using the service department ever since. Every encounter we have had with Courtesy has been nothing but pleasant. From the phone calls to the personal one on one with each employee that I have had contact with. I will keep using and purchasing there in the future. Whatever they are doing, it’s working! I am so glad that they just get it. So often we spend our time complaining about things that didn’t work out for us...I think it's important to let people know how much they ARE appreciated. Thanks for the great customer service :) Kelly Galloway Kay More