Courtesy Ford Lincoln - Service Centre

3 days for 4 hours work my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hour my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hours I was called and told the vehicle needed to come back because the "engine tech" wasn't available to do the work (??). I was rebooked, and went home to look up the job that needed to be done, the job look fairly simple, and if the vehicle wasn't under warranty I probably would have done it myself, various website quote it as a 3 hour job. My vehicle came back in, and I was called at 10:05 in the morning, and I expected to hear that the vehicle was finished. I was instead informed that they needed to order the part?? I find it strange that the computer diagnostic indicates which part is the failure, yet they seemed to not understand that the part would be needed for the repair. When I questioned ALEX about this he claimed that they needed to run a diagnostic to find out, When I told him that wasn't true, and that I knew what they needed, and that it was a simple repair, he became aggressive and argumental. so my truck had to stay for a 3rd day. On the 3rd day I received a voicemail at 9:55 that the vehicle was finished (it really was a simple 3 hour job). I had to work late, and when I tried for over an hour to speak with someone in service. When I finally got through at 6:45, the two employees who were there bent over backwards to get a shuttle to pick me up (ALEX didn't put me on a pickup list). These 2 women, and the driver who stayed late to come get me are the only bright spot in this stain. More

Incredible professional service , I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most c I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most care and respect. I always feel like I am part of something and not just a number. Peter who I wish to thank for aiding me in choosing my Escape 3 years ago always goes the extra mile, makes sure I am looked after, and when there is a question he is always there to answer it .The Service dept. are awesome people, David and the boys are pros. More

First class experience I purchased my car 2 years ago (great experience), and have been using the service department ever since. Every encounter we have had with Courtesy ha I purchased my car 2 years ago (great experience), and have been using the service department ever since. Every encounter we have had with Courtesy has been nothing but pleasant. From the phone calls to the personal one on one with each employee that I have had contact with. I will keep using and purchasing there in the future. Whatever they are doing, it’s working! I am so glad that they just get it. So often we spend our time complaining about things that didn’t work out for us...I think it's important to let people know how much they ARE appreciated. Thanks for the great customer service :) Kelly Galloway Kay More

Great work by Alex !! Took car in this saturday am. Excellent, quick and friendly service by Alex!! Brought escape in for bolt tightening and washed our car. Thanks Alex Took car in this saturday am. Excellent, quick and friendly service by Alex!! Brought escape in for bolt tightening and washed our car. Thanks Alex !! More

Bearings repair Shane's assistance in this matter went above and beyond when we ran into a problem with this issue. I highly recommend his assistance to all of my fri Shane's assistance in this matter went above and beyond when we ran into a problem with this issue. I highly recommend his assistance to all of my friends and anyone that requires help in matters pertaining to their vehicles both new and old More

Customer care My experience has been great thanks to Luis! I would purchase a new vehicle from him! I’ve owned an Escape and lived it, considering same model. My experience has been great thanks to Luis! I would purchase a new vehicle from him! I’ve owned an Escape and lived it, considering same model. More

Amazing Work was completed on time and done with no problems. Great customer service from Will and Kyle. I was shown what was needed and how it would fixed. Work was completed on time and done with no problems. Great customer service from Will and Kyle. I was shown what was needed and how it would fixed. More

Awesome Service Always exemplary service at Courtesy Ford Lincoln. Came in to get my wheels changed for winter and an oil change. Moe my salesman is always available Always exemplary service at Courtesy Ford Lincoln. Came in to get my wheels changed for winter and an oil change. Moe my salesman is always available to help out as I have a busy schedule. Even arranging for me to be dropped off and picked up. More

After sale customer service is poor I was waiting for more than 2 months for to get other car in replace my 3 years lease at ford and they couldn't find a car according with my budget an I was waiting for more than 2 months for to get other car in replace my 3 years lease at ford and they couldn't find a car according with my budget and now that I fund other vehicle in other place ford Lincon doesn't want take my car back. They don't replay my messages, don't call. Im so desapointed and upset. More

Good service Peter is very accommodating and pleasant to deal with. We usually stop to speak with him when we are in for service. We have even stopped in to have Peter is very accommodating and pleasant to deal with. We usually stop to speak with him when we are in for service. We have even stopped in to have him set up our new cell phone to the car and it was never a problem. We appreciate everything he has done for us. More