Courtesy Ford Lincoln

Best customer service in London I have been to many dealership with all makes of cars but Courtesy Ford is a different experience. Friendly staff are always there to open a door and I have been to many dealership with all makes of cars but Courtesy Ford is a different experience. Friendly staff are always there to open a door and greet you with a smile and a warm greeting. The service is always quick and professional and the shuttles are always running to take you to work and pick you up when they are done. I honestly would not go anywhere else and I recommend Courtesy to all of my family, friends and colleagues. More

Finally Fixed Correctly After using an independent mechanic for years and not getting satisfactory results on a persistent problem, I decided to give Courtesy Ford a shot at After using an independent mechanic for years and not getting satisfactory results on a persistent problem, I decided to give Courtesy Ford a shot at fixing it. Will Taylor the Service Manager at the time greeted me and discussed the situation and assured me he could make things right. My Ford 150 cargo van now works like it should! Thanks Will, Thanks Courtesy! Brad Halls More

In any other business it would be fraud I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my car in for an oil change and check up and was told I needed front end suspension work. I agreed and had it all done. When I got the car back the alignment was so bad it was wearing out my tires so I brought it back and they said alignment was fine but I needed now over $1500 worth of back end suspension work. I thought this was odd so I went to another ford dealer who found nothing wrong with the back end but told me I needed front end work (I just did it remember). I went to an independant repair shop who checked the car over told me my alignment was off and when I asked him about the back end he said "nothing wrong with the back end and it is extreemly rare for these vehicles to need back end work (now at 240,000+km's and back end is still good). I spoke with the service manager about all of this and he apologised and convinced me to bring the car back which I did and I asked about a noise in the front right. Once again my estimate to get the work done exceeded $3000 which included the bearings which they obviously hadn't noticed had just been replaced less than 10,000 km's ago. I figured it was again a lie so once again headed to the independant shop, asked for a check what was the noise, he fount that a bushing had gone and it was going to be about $500 parts and labour. I asked if there were any other issues such as a loose hub which Courtesy said I shpuld have done right away as it is a safety concern and he said no thats it. I will never go back and I am very dissapointed that they seem to believe that this is how service business is operated More

Disapptointing experience Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it had been identified at dealership in Toronto. Morning of my appointment, I explain that again to the service dept. After waitiing 1 1/2 hr they told me my voice command was now working and that they had to order the part fir the laser/light. I asked that the person who worked in my car come with me so I could check if my voice command was actually working. He did. It was not working. Instead of reprogrsamming the "computer" he sync my phone. He also told me that he would try to fix it when I would be coming back and that to let him know when I will be back because he would call in sick that day. They did not listent to what I told them and they gave me back my car saying the problem was fixed and it was not. I went to Oakridge Ford immediately after I left Courtesy, I brought in my car they fix the problen with the laser/light and the Voice command. Very satisfied with Oakridge Ford. I cannot give even one star to the review to Courtesy because my experience was that bad. More

Lincoln MKX I was looking for Lincoln MKX and saw a 2013 model online at this location in London. As we got there we met with Kenny the used car sales person at t I was looking for Lincoln MKX and saw a 2013 model online at this location in London. As we got there we met with Kenny the used car sales person at the Lincoln dealership. He was friendly in showing us the car and that’s when it started. The first problem was the car was listed as 57000 Km but was 63500 Km, so after some discussions they did reduce couple of hundreds from the price. The other major problems were the crack on the plastic section of the bumper on the right side and a hard scratch/line on the passenger side of the front door. It was mutually agreed up that they will be fixed. When we went to pick up the car it seemed like all which was done was the detailing of the car inside and wash on the outside but everything else remained the same. Kenny stated that they fixed the bumper from inside but the crack was still there. Hence, our deal on 2013 Lincoln MKX did not come into fruition on Jun 18th, 2016 as the promised defects were not rectified satisfactorily. After taking to Moe the Manager and his discussion with the Mark the General Manager it was decided that they will fully refund my full deposit of $1,000 through cheque. Moe stated that the cheque would be received within a week but it had been more than 2 weeks and I had not received the cheque. After multiple calls to: 1. Moe, who never returned and attended my calls,. 2. Rose (Accounting), who brushed me off and stated you have to talk to the sales person and all I wanted to know if the cheque was mailed? 3. Reception, stated to call Accounting or Kenny. 4. Kenny, stated that it is already mailed. Then, I wrote an email to Moe and CCed Kenny, General Manger and Rose (Accounting). Yet no reply and I was still not sure if the cheque has been mailed as of yet. Then I called again after few days and Kenny stated the cheque was not mailed as it was waiting on the dealership owner’s signature and it will be mailed today. A week passed and nothing yet and then I called reception again. She was nice to check if they had any mail sitting there to be mailed out and then forwarded me to Kim in Accounting. I left a voice mail to Kim explaining the situation and then I was able to connect with her the next day, when I called again. She checked in the system and verified my address and stated the cheque was mailed at a specific date already. On the side I received a call from reception about my plate ownership and that she will be mailing it to me. Another 2 weeks passed and I had already received my plate ownership but no cheque and that basically stated they are all just playing games with me. Hence, I decided to take a day off and go on a Friday when all the parties are working. The drive was from Mississauga to London and back; I gave them a surprised visit and met with Kenny and asked him if they were playing games. He stated he wasn’t aware of anything and to see the General Manager, Moe was right there and he stated the same. Instead of taking me there to the General Manager, they basically left. So I went to reception and asked for the General Manager and she asked the reason and I told her what I was here for. She told him about me waiting and asked me to have a seat. As I took a seat I saw Kenny running and coming to me with a signed cheque which had been sitting with them all along for quite some time as it was dated. Basically, from the looks of it they were just causing a nuisance and trying to create issue where there were none. I was very disappointed from the staff and the London dealership. The whole experience took about more than 2 months when the cheque was suppose to be mail and received in a week. More

Worst Ford dealership in London I had the unfortunate pleasure of dealing with Kenny Haynes, said he's been selling cars for 40 years but cannot answer a simply question without bein I had the unfortunate pleasure of dealing with Kenny Haynes, said he's been selling cars for 40 years but cannot answer a simply question without being rude. He is extremely discourteous and intractable sadly I bought a car from him and it has been an absolute nightmare. I don't believe I have ever experience such awful customer service in my life I regret the day I step foot in that dealership and even talked to Kenny Haynes I will never go back to that dealership again. you should learn from Oakridge Ford they much more friendlier and very attentive! More

Sales? Started looking to buy a new pick up drove around to different dealerships to look at the trucks available. Stopped twice at Courtesy Ford to look at Started looking to buy a new pick up drove around to different dealerships to look at the trucks available. Stopped twice at Courtesy Ford to look at a F150. Spent at least 20 -30 mins each visit to the dealership looking at the trucks on the lot. Not a single sales person came to talk to me. More

This is the first time I have had any dealings with this dealership and I was impressed by the sales representative Mark Laferty. I explained to him what I was looking for and he located and we made a deal dealership and I was impressed by the sales representative Mark Laferty. I explained to him what I was looking for and he located and we made a deal on the 2014 Explore I was looking for. Thanks Mark pleased with our purchase. More

I recieved an invitation from Courtesy to trade in my 2010 Ford Focus for a brand new car. I spoke with Mark first on the phone, and he was very helpful in setting up a time to meet with me that day to d 2010 Ford Focus for a brand new car. I spoke with Mark first on the phone, and he was very helpful in setting up a time to meet with me that day to discuss the offer and what we can do. I wasn't 100% sure what car I wanted, but he asked me the question '...what do you need in a car' which made me think I was still in the market for a Focus. I am vewry specific with my cars, and really like the look of the Focus' all in black. Mark catered to that need very well, and was able to find a car with my description quickly and effeciently. He was very polite, and great to work with. With his help I was able to get into my new Focus within a couple of weeks and when I first saw it I was amazed. It was perfect, and perfect is what I expect from my buying experience. Thanks for everything, Mark, and look forward to the new car experience you gave me! More