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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 31, 2016
My recent vehicle purchase A couple days ago I purchased a JEEP from Courtesy Chrysler and just wanted to say I had a wonderful experience. Jacquelyn was amazing, helpful, and e A couple days ago I purchased a JEEP from Courtesy Chrysler and just wanted to say I had a wonderful experience. Jacquelyn was amazing, helpful, and extremely knowledgeable and I could not have had a better salesperson to deal with. I felt like the whole process went very smoothly and everything was done very professionally. I would highly recommend this dealership and sales team if you are in the market for a new vehicle. More
by Linda Ferguson
Employees Worked With
Callie Henkelman, Darrell Sirelpuu, David Chopp, Jacquelyn Sylvester
October 31, 2016
Purchase of Jeep Cherokee Dealing with Omar was a positive experience. He worked hard to get us a deal that we were both happy with. He was very knowledgeable and made sure tha Dealing with Omar was a positive experience. He worked hard to get us a deal that we were both happy with. He was very knowledgeable and made sure that any questions I had were answered promptly. Would definitely deal with him again myself and recommend him to others. More
by Al16
Employees Worked With
Mike Menane, Omar Hussain
October 31, 2016
What a great experience My wife and I just bought a Ram 1500 from Omar and Courtesy Chrysler. We had a great experience buying a new vehicle. I would like to thank Omar and t My wife and I just bought a Ram 1500 from Omar and Courtesy Chrysler. We had a great experience buying a new vehicle. I would like to thank Omar and the team for helping us with this new purchase. More
by Matt
Employees Worked With
Omar Hussain
October 31, 2016
Friendly and professional Omar greeted and welcomed us with a smile and professionally. He is very passionate about cars and enthusiastic in getting to know and understand what Omar greeted and welcomed us with a smile and professionally. He is very passionate about cars and enthusiastic in getting to know and understand what we were looking for. Definitely customer-focused. More
by Zemmhassim
Employees Worked With
Omar Hussain
October 31, 2016
Great Adcisor, great service I dropped into the dealership to book in the car for oil change and wheels, Amber quickly identified the vehicle and my. booked in the appointment a I dropped into the dealership to book in the car for oil change and wheels, Amber quickly identified the vehicle and my. booked in the appointment at the right time for my schedule and sent me on my way. Amber was there to book in the car, ensured that the plan was as explained and ensured I had a ride to work. Amber contacted me when the car was ready, arranged for the same driver that dropped me off (where I work the roads are under construction and therefore difficult to navigate) thus saving time and delay in pickup. overall a great experience, will book with her next time, Steve Kennard More
by Steve
Employees Worked With
Amber Chan
October 29, 2016
Service Dept I used to go to Tower Chrysler for service and after each time, I vowed not to go back again. This time I finally kept my word and found Courtesy and I used to go to Tower Chrysler for service and after each time, I vowed not to go back again. This time I finally kept my word and found Courtesy and April Thomas to be outstanding. We had quite a bit of work that needed to be done to our 1998 Grand Cherokee Limited 5.9 this time, so they had our vehicle for a few days. April kept us up to date each day on their progress and made sure we got our truck back asap. Couldn't have gone any smoother! More
by kelly5.9
Employees Worked With
April Thomas
October 27, 2016
EXPLOITS THE DISABLED!!!! This dealership, through Jeffery Crouse, salesman, and enabled by Kris and Blair, processed a vehicle sale, through a non-deposit financed loan--2014 This dealership, through Jeffery Crouse, salesman, and enabled by Kris and Blair, processed a vehicle sale, through a non-deposit financed loan--2014 Dodge Journey, 47K km, 'customer' understood as "demo", charged undercoating, $600 document fee, extended warranty, and 84-month financing, for a total of $38,000--to a brain-injured man physically unable to obtain a driver's licence or current vehicle insurance, and threatened legal action upon non-acceptance of vehicle, despite a doctor's note indicating lack of capacity in financial matters. More
by CallingOutExploiters
Employees Worked With
Kris Laughton, Blair Dingwall, Jeff Crouse
October 27, 2016
Worst car buying experience of my life Heard good things from my co-worker and they had a lot of stock online so I decided to head over on a Saturday and see what I could find. It starte Heard good things from my co-worker and they had a lot of stock online so I decided to head over on a Saturday and see what I could find. It started with me being brushed off until I got my financing approved. They agreed to only show me ONE vehicle and then said they would call me later that day and let me know how my approval was going. By the following Tuesday and me placing 2 calls to them I finally heard back with a promise I was approved and someone would call me back to go over details shortly and book an appointment to see a selection of cars. No call Tuesday, Wednesday afternoon came and a woman called see how my experience was, I told her I was still waiting and told her exactly the kind of vehicle I wanted and that no one had called me back. Finally some 3 hours later Marc called to tell me I was approved but not for how much or my interest rate. He would cover all that when I came in. I booked a time of 10am that Saturday and was promised Yousef would have several options to show me. I arrived at 10:45am and no cars were ready and Yousef had to go find something. The van he brought was a down grade from the one I drove a week before and I said I wanted something similar to before but without a warning light at 24km (then one from the previous week had a warning light come on during the test drive so I passed on that one). He brought me an even lower model, no features at all. By this point I was done and ready to leave when Kris Laughton stepped in with Marc Stokes and salvaged the sale. They told Yousef to grab a white Caravan and other then colour it looked like what I wanted, or so I thought (more on that in a minute). I test drove it decided to buy it at which point Yousef left us not to return, sat behind the main desk and never thanked me, shook my hand or said a word. He didn't even smile when I left. I signed my paperwork for the van and after over 3 hours I had finally found a vehicle. When I returned to sign the paperwork 2 days later and pick it up I noticed my address was wrong on the loan but was told I would have to contact the bank to correct myself. After going back and forth on the warranty and 3M I finally was ready to drive away. I had to ask for the second key as Yousef didn't have it. I was told by Yousef to just sign yes to all the boxes on the delivery checklist but nothing was explained or gone over with my new car. Not one single thing! And with that Yousef left and I was left in the parking lot with my new car. Like take your van and get out, we have your money so out you go! After that I tried to register it only to be told the dealership didn't provide all the required paperwork, I needed a NIVS form! So I'd have to come back another time. Another trip to this dealership! Next issue, every time I've called it's impossible to reach anyone, from the missing NIVs form to the newly discovered missing manual to the missing referral check for my friend, no returned calls. It takes multiple messages before I hear back. Now the newest issue, the van doesn't always start! I turn the key and nothing! Brand new and nothing. Not the dealerships fault BUT how they handle it is. I spoke with Kris and he assured me there would be a courtesy car when I brought it in for servicing and an owners manual too. Well I arrived the next day and no one had a clue about a courtesy car and it took nearly an hour to sort out! I was told Yousef was supposed to have it ready. See the pattern! I still don't have the manual either! The only bright spot was Amber at the service department. She was very nice and helpful. It has been the only pleasant service I have had. More
by aasta98
Employees Worked With
Yousef Mroue, Marc Stokes
October 27, 2016
Great experience I've been working with Jeff Crouse for some time now to find the truck that works for me. Well, he found it and now I have one of the nicest trucks ar I've been working with Jeff Crouse for some time now to find the truck that works for me. Well, he found it and now I have one of the nicest trucks around. To top it off he delivered it right to my doorstep. Everyone at Courtesy Chrysler was great. Thank you. Lutzy More
by Lutz33
Employees Worked With
Marina Tsvetkov, Jeff Crouse
October 27, 2016
Unresolved issues Jackie Sylvester had called me to introduce herself as a new salesperson, I explained my dilemma with my key warranty I had purchased. I was having is Jackie Sylvester had called me to introduce herself as a new salesperson, I explained my dilemma with my key warranty I had purchased. I was having issues receiving a new key for my Yukon. This girl was amazing, she didn't even sell me my vehicle & went out of her way to help me get it resolved. She was efficient, kind & very helpful. More
by Jodi in Strathmore
Employees Worked With
Jacquelyn Sylvester
