Courtesy Chrysler Dodge Jeep RAM

Service Centre has no idea about service We have purchased three vehicles from Courtesy Chrysler in the past two and a half years totalling 125 thousand dollars. We bought a "demo" model from We have purchased three vehicles from Courtesy Chrysler in the past two and a half years totalling 125 thousand dollars. We bought a "demo" model from them which we were told we could have that night but we opted to claim the next day figuring it would be washed, detailed, and gassed. It was gassed but no detailing was performed there was ashes and a smell of smoke from the Service Manager driving it, coffee stains, his reading glasses, parking receipts, addresses, and was not washed. We drove to the States so couldn't return it immediately. 6 months passed and it was time for an oil change, my wife said not to get it at Courtesy even though we have the VIP package, it took some convincing but I was able to change her mind. We took into your shop 4pm Jan 4th and I assume it was fixed that same day. It sat out that night where 4 inches of snow accumulated on it. We were called Jan 5th 2pm to say the car was ready. I arrived at 3:30 to pick it up it and the teck said "heres the keys its in the back". After using the panic button to find it. I had to go back inside to ask them to move the truck that was blocking it in. Waiting several more minutes it was finally unblocked. It was unwashed, 4 inches of snow on it, cold and in worse condition that when we brought it in. YOU GUYS SUCK! Actually the Service Manager SUCKS! Extremely dissappointed! More

Good experience Amber was very pleasant and knowledgeable to deal with. She kept me well informed and she had courtesy car ready and waiting when I arrived. I appre Amber was very pleasant and knowledgeable to deal with. She kept me well informed and she had courtesy car ready and waiting when I arrived. I appreciated her great and friendly service! More

Great Service. Hi, Omar was great to deal with. Everything was very smooth and simple. Thank Omar, I'll be sure to be back. Thanks agin Omar. Hi, Omar was great to deal with. Everything was very smooth and simple. Thank Omar, I'll be sure to be back. Thanks agin Omar. More

Smooth Experience Omar was great help in answering our questions, but most importantly he wasn't as aggressive as other associates at other dealerships; so coming in wi Omar was great help in answering our questions, but most importantly he wasn't as aggressive as other associates at other dealerships; so coming in with a small family was made a lot easier because of this. We recommend working with him, on a vehicle purchase. More

My first Dodge Ram I just want to thank Liz Reduk, Blair, David Chop and Randy for their professionalism and more than excellent customer service. They all went above a I just want to thank Liz Reduk, Blair, David Chop and Randy for their professionalism and more than excellent customer service. They all went above and beyond to ensure that the first Dodge truck that I have bought in my 30 years of driving was one that was more than memorable. Keep up the great work everyone and you will always have repeat customers More

Knowledgeable person We are very grateful for the service provided by Omar Hussain!! He's been very patient and helpful with us. He is very knowledge in any car you want t We are very grateful for the service provided by Omar Hussain!! He's been very patient and helpful with us. He is very knowledge in any car you want to buy! You are looking for a car? Check with THE professional, Omar!!! Thank you Omar! Chris & Kal More

Bought two new vehicles from this lot! I bought a Dodge Ram in September and a Dodge Dart in December. Good experience overall, there were a few adjustments in what I hoped for in my truck I bought a Dodge Ram in September and a Dodge Dart in December. Good experience overall, there were a few adjustments in what I hoped for in my truck purchase but nothning that wasn't dealt with. I would recommend Jackie to anyone if they want a smooth transaction and friendly service, in fact I would tell anyone to not waste there time and just ask for Jackie! More

Great Service Very timely service. Service was performed faster than predicted. April was very professional and was able to check me in and get me on my way quickly Very timely service. Service was performed faster than predicted. April was very professional and was able to check me in and get me on my way quickly. More

Bad situation turned good Pretty much bought a lemon the first time. Truck spent more time in the shop then out of the shop. Ohmar Helped me get mine traded in and into new whe Pretty much bought a lemon the first time. Truck spent more time in the shop then out of the shop. Ohmar Helped me get mine traded in and into new wheels I wanted. Also a shout out to Joel. Thanks for getting me sent in the right direction and helping with my truck any way you could. More

Too many chances First occasion was recall service on our Journey. It took longer than 24 hours, no loaner was offered, and they were very difficult to get answers on First occasion was recall service on our Journey. It took longer than 24 hours, no loaner was offered, and they were very difficult to get answers on finish times. In fact, when it was finally done it was clear they were scared to tell the truth because they didn't originally understand how to fix it. Second occassion was a recall. We tacked on oil change and inspection. 4500.00 suggested repairs. Three days later check engine light goes on and says Keyless sensor problem. I called in because either they missed this on their inspection or they caused it when they did work. They didnt offer to check the reason they just said it would be $150 for another scan. There have been other similar problems, but these are two that stick out. Both Dodge and Courtesy have been a real treat to deal with. I won't go back. I hope they fix their customer service for their existing customers. Buyer beware...i should have really read the reviews before i went there. The bad reviews are hidden but when you find them, theyre exactly like mine. More