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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,363 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,363 reviews
November 23, 2018
Poor service. Did not bother to include owner's manual. I purchased a pre-dealership owned vehicle about two months ago. I drove 3 hours to purchase it. We had previously booked an appointment to see and no I purchased a pre-dealership owned vehicle about two months ago. I drove 3 hours to purchase it. We had previously booked an appointment to see and nobody had even bothered to clean it or have it ready. When I got home I realized the owners manual was missing. How do you sell an item without the manual? I called twice asking for the owner's manual and nobody even bothered getting back to me. Poor service. 10/10 would NOT recommend. I was also surprised to learn that a few weeks after purchasing the oil life was at 5% and I had to have an oil change done right away. Spend your money elsewhere at a dealership that cares about the customer after the sale has been made. This was my first purchase from a dealership EVER and the experience was a very disappointing one. More
by AmandaJ
Employees Worked With
Abby, reception , Liz Fediuk, Billy Mansour
October 28, 2018
As painless as possible I took the car in for recall work and routine maintenance. They found other issues, one of which would take seven hours of labor. Courtesy did the w I took the car in for recall work and routine maintenance. They found other issues, one of which would take seven hours of labor. Courtesy did the work expeditiously and found ways to minimize the cost. More
by dave
Employees Worked With
Jeremy Rae
October 27, 2018
Lemon Jeep Cherokee, 3 attempt unsafe fail at Courtesy We have a 2016 Jeep Cherokee that has now entered the lemon status, over the course of the last 6 months this Jeep was taken into Courtesy where it wa We have a 2016 Jeep Cherokee that has now entered the lemon status, over the course of the last 6 months this Jeep was taken into Courtesy where it was purchased for them to “deal with it” under warranty. The issue is a leak somewhere in the firewall of the vehicle that lets water into the passenger floor compartment where it sits, gets mouldy, and quickly makes the jeep smell like a sewage dump. During the first visit to Courtesy the technician noted wet carpet in both the passenger and driver compartment, Courtesy then had the passenger compartment “fixed” and replaced only the passenger compartment carpet despite the technician’s notes of the issue spreading to the driver’s compartment as well. The unit was returned for repair attempt number 2 for them to replace the driver’s carpet with some resistance from courtesy management. A week later the carpet was wet again. Obviously frustrated we returned the unit a 3rd time for them to try and fix it. The service adviser that took the jeep in promised to replace the carpet again. That service adviser then disappeared from the dealer and we did not hear about our jeep for 2 weeks until we called for an update. The second service adviser promised the issue was being dealt with and then also disappeared from the dealership. Another 2 weeks went by without any correspondence from the dealer until we called and found out that the jeep was in limbo and they completely forgot about it. It was deemed that it had to be sent to their body shop for the repair, they determined the cracked windshield had to be removed and replaced, we purchased a windshield from an outside party and had it delivered to the body shop, then they promptly lost it and installed their own and tried to charge us for it. After the repair was completed they fought very hard with us to not replace the mouldy stinky carpet (which the first service adviser promised us would be replaced) and we had to escalate the problem to jeep Canada, after over a month and a half of fighting the dealer agreed to change the carpet and the repair was finished (the service adviser who gave us the keys admitted that the fight over $72 dollars’ worth of carpet was ridiculous). A week later the passenger floor was wet, we called the dealer obviously frustrated and they would not call us back Roger, the service manager, made himself unavailable to deal with us. We have now taken the unit to South Trail Chrysler, not only have they been MUCH more attentive to the issue, they have determined that the issue is a structural fault that requires engineering input from Jeep Canada to properly fix and return us a vehicle that is safe and fit for the road. So not only did Courtesy Chrysler lose our vehicle, lose the staff they had in place to deal with our repair, and fight tooth and nail during the repair to save themselves a few bucks, They also negligently returned an unsafe vehicle to us after a nightmare of a process. Courtesy Chrysler is not capable of performing service work on the vehicles they sell, even if they were capable, they can’t be bothered to do so. We had been patient and understanding of the process throughout and were not being hard to deal with. After buying two vehicles brand new from Courtesy Chrysler, they have lost our business, and in our opinion, no one should deal with Courtesy Chrysler More
by KiaSeltos
Employees Worked With
Roger Seegmiller
October 22, 2018
Great service and friendly - will be back. After going through a very unpleasant experience earlier in the day - this location calmed me down and restored my faith in quality service from a dea After going through a very unpleasant experience earlier in the day - this location calmed me down and restored my faith in quality service from a dealership. I walked in off the street - was greeted quickly and friendly. In under 10 minutes I had ran through all my needs, booked an appointment, got a quote and left with a smile! Service was fast, knowledgeable and friendly - not much more you can ask for! More
by Monahannnnn
Employees Worked With
Rebakah
October 18, 2018
Friendly and well trained ataff I was dealing with April ln service department she was awsome and kind and helpful to full extent she made me and my wife welcomed and very happy I was dealing with April ln service department she was awsome and kind and helpful to full extent she made me and my wife welcomed and very happy More
by Zaiazaia
Employees Worked With
Joan Burnett, David Chopp, April Thomas, Serge Lacasse, Taran Johnny
October 04, 2018
Dodge service The charges to do the services is to expensive. I can get lower price outside. The recommendation didnt not make sense. And the priority didn't make The charges to do the services is to expensive. I can get lower price outside. The recommendation didnt not make sense. And the priority didn't make sense either More
by MyWhiteDodge
Employees Worked With
Jeremy Rae
October 02, 2018
Amazing Customer Service This dealership has amazing customer service. The ladies in the service department are very friendly and extremely attentive. The shuttle drivers are This dealership has amazing customer service. The ladies in the service department are very friendly and extremely attentive. The shuttle drivers are very personable as well. I highly recommended this dealership for your service needs. More
by Imatruckguy
Employees Worked With
Rebekah Grant
September 27, 2018
Excellent service I have taken my vehicles to Courtesy Chrysler for years. I recently tried another service centre closer to my home and was frustrated with the delays I have taken my vehicles to Courtesy Chrysler for years. I recently tried another service centre closer to my home and was frustrated with the delays and lack of results. Although it is a little bit of a drive for me, the results and maintenance on my vehicle has been excellent. I find April, as my service advisor, to be very thorough and knowledgable I would highly recommend this dealership. More
by YYC Jeep
Employees Worked With
April Thomas
September 20, 2018
Not Good ! No stars !!!! Terrible experience from service dept beginning to end... To be quoted huge repair bill when it Was warranty work (good will) with a small deductible Terrible experience from service dept beginning to end... To be quoted huge repair bill when it Was warranty work (good will) with a small deductible .. I had to fight with dealership (service dept) to be honest with me ....Horrible Experience!!!! Do not go there !!! More
by Joy Jen
Employees Worked With
April Thomas
September 18, 2018
Great service My girlfrind came into Courtesy under fairly unusual experience and an alternative dealership. Jamie Eye was our salesman and immediately eased our co My girlfrind came into Courtesy under fairly unusual experience and an alternative dealership. Jamie Eye was our salesman and immediately eased our concerns, showed us all of our options, listened to everything we had to say and even when we provided difficult scenarios he along with Serge (Sales Manager) were elaxed, understanding & genuinely a nice guys. After several hours and exceptional patience for all the staff who helped us, we managed to get a great vehicle. Jamie has continued to keep in contact making sure everything was going well with the vehicle. I would highly recommend any first time buyers who are anxious about the whole process to go and see Jamie, he will relax you and walk you through each tough step. Thanks to Jamie & the Courtesy staff for the help getting me into a great car! More
by Mattwinterr
Employees Worked With
Serge Lacasse, Jamie Eye
