Courtesy Chrysler Dodge Jeep RAM

Poor experience Back in 2003 I had a bad experience and bought my jeep at a rival dealer. Fast forward we were looking for a used truck and new SUV. The guy we Back in 2003 I had a bad experience and bought my jeep at a rival dealer. Fast forward we were looking for a used truck and new SUV. The guy we dealt with couldn't seem to understand what our maximum price on the truck was. No matter how many times he was told what the price range I was looking at. He kept asking what he had to do to get us in the truck he wanted to show. I was quite clear drop the price $8,000 or don't waste my time. He belittled us, kept saying numbers don't matter, oh and if you like it we can't work something out.. He treated us like we were wasting his time. I told him over and over what our maximum price was and he just couldn't seem to comprehend there was simply no chance we were willing to exceed that number. Oddly enough even after the test drive he couldn't figure out why I still said drop the price $8000. During our discussion he even asked if I would buy an used lamburgini for $20,000 sight unseen after I made I clear I wasn't interested in looking at trucks that were 10,000 above my price range. I accepted that offer instantly, as at this point he was acting quite ignorant, my acceptance of this offer only encouraged him to become someone more arrogant and disinterested in making a sale. We didn't even bother discussing the suv which we had a much higher budget in mind. After what's the point in trying to work with someone who has no interest in dealing with you. Fast forward three hours and a rival auto dealer who was quite pleasant to deal with sold us a very nice used 3/4ton 4x4 and new SUV. That's two bad experiences here, and resulted in the loss of two brand new vehicles one late model used and all the service over the past and future years. A tip for this dealership, actually listen to what your customers are telling you, and dont assume because I dress in casual clothes I can't afford the purchases. All of these were cash deals. So if numbers don't matter that's well over $120,000 in lost sales. During our three weeks of looking at dozens of vehicles and dealing with well over a dozen different dealerships and sales people, this is by far the one that stuck out as bad. All the others were excellent to deal with and very attentive and receptive to what we wanted and were telling them. More

To notch service When we arrived at the dealership we weren't even sure if we were going to buy. We were more or less kicking tires. Colin greeted us in the lot and be When we arrived at the dealership we weren't even sure if we were going to buy. We were more or less kicking tires. Colin greeted us in the lot and began asking questions as to what our likes and dislikes were. Colin was making sure we got the vehicle WE wanted. We decided on a 2015 Trailhead which sadly our color was on a sister lot. Stephen and Lynette (finance) went above and beyond to get us our new vehicle. Registration and insurance were switched at the dealership so that save us time. After signing the papers, Colin walked us through the vehicle and showed us all the gadgets and what this amazing vehicle can do. Not sure I will be climbing mountains anytime soon but you never know. I just want to say thank you so much to Colin for making this buying process smooth and easy. More

Vehicle Maintenance/Servicing What wonderful people to be around! All the staff are very friendly and customer service oriented. My experience was great from start to finish. What wonderful people to be around! All the staff are very friendly and customer service oriented. My experience was great from start to finish. They confirmed my appointment and the scope of work. Added in additional work as requested. And finished the vehicle in the time slot given. This was service for my company fleet vehicle. Unfortunately I bought my personal dodge RAM through another dealership (in Calgary) and will not EVER be taking it back their for service/warranty work. More

Over the top I took my car in for a service and to have new tires installed. Unfortunately, the tires had issues with being correctly balanced. The service depa I took my car in for a service and to have new tires installed. Unfortunately, the tires had issues with being correctly balanced. The service department and Steve, the advisor, went the extra mile to address and correct the problem which turned out to be defective tires. I am extremely impressed by the efforts of everyone to make sure I was taken care of. More

Good Experience for our First Maintenance Just had the first maintenance for our car there . Knowing nothing as we are both new drivers but Steve is very professional and we will come back nex Just had the first maintenance for our car there . Knowing nothing as we are both new drivers but Steve is very professional and we will come back next time. More

great service Brought in my jeep and experienced great service from an exceptionally outgoing and friendly service advisor Steven Jones. Required work was well expl Brought in my jeep and experienced great service from an exceptionally outgoing and friendly service advisor Steven Jones. Required work was well explained and was completed on time. More

Great Service Had 30k km service on truck, which wasn't cheap, but Steve's attentive, courteous and proactive service made it far less painful. Based on this servi Had 30k km service on truck, which wasn't cheap, but Steve's attentive, courteous and proactive service made it far less painful. Based on this service experience would be happy to recommend. More

Dodge Dart Excellent help, very reliable and very professional. Was able to give me exactly what I was looking for. Very comfortable environment. I recommend thi Excellent help, very reliable and very professional. Was able to give me exactly what I was looking for. Very comfortable environment. I recommend this dealership for all inquiries about a new vehicle. More

Long wait on a Saturday Again, very long wait times for an oil change, Steve Jones was working alone and was very busy. I'm in Sales myself and was very impressed that he Again, very long wait times for an oil change, Steve Jones was working alone and was very busy. I'm in Sales myself and was very impressed that he always made a point of greeting the customers and was very friendly to everybody and was very knowledgeable. The price for a lube and filter seems a little high as well. More

Great service again !! Very busy and still took the time to explain a few things to me. Helped me out greatly when it came to re-booking my car in a few weeks time!! Very busy and still took the time to explain a few things to me. Helped me out greatly when it came to re-booking my car in a few weeks time!! More