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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,342 reviews
October 09, 2015
Bad technical staff This dealership was unable to fix my PT Cruiser. The highly skilled and factory trained technicians "couldn't replicate the problem" and couldn't fix This dealership was unable to fix my PT Cruiser. The highly skilled and factory trained technicians "couldn't replicate the problem" and couldn't fix the vehicle because the check engine light feature didn't tell them what was wrong! Numerous service efforts have left me with a vehicle which doesn't work. Now my transmission is broke and no one, not even Chrysler Canada is willing to help. Simply put, Chrysler Canada builds throw away vehicles. Mine has 60,000 Km's and is headed to the scrap yard. More
by Badcruiser
Employees Worked With
Don't know. Past employees worked on this vehicle.
October 08, 2015
Love the Customer Service With only the intent to have a look at trucks, the friendliness and attentiveness of the staff was second to none. Throughout the experience of purch With only the intent to have a look at trucks, the friendliness and attentiveness of the staff was second to none. Throughout the experience of purchasing a new vehicle, I felt as though everyone cared about me and not just the sale of a truck. More
by RAM3500
Employees Worked With
Sebastion Nel, David Chopp
October 07, 2015
Awful service in all regards.. I thought Big 4 was bad for service... These guys take the Cake. I have owned almost every brand of vehicle you can buy, yet this is my first ( Jeep) I thought Big 4 was bad for service... These guys take the Cake. I have owned almost every brand of vehicle you can buy, yet this is my first ( Jeep) product. And never have I had a worse service experience then at this dealership. I took my vehicle to these guys for a check engine light at a scheduled early morning appointment. At the time I booked the appointment the lady said I could wait in the lounge for it to be finished as I needed my vehicle for work. Once I arrived at the dealer the Service adviser couldn't believe someone told me that and said it would atleast be several hours if not end of day. I had the shuttle drop me off at work and made other arrangements. After not hearing anything for half of the day, I called and finally managed to get a hold of her. at that time she told me my vehicle had not even been in the shop yet but I was in the queue. At the end of the day she called me saying that my vehicle hadnt been in the shop yet but apparently needed a part to be shipped from red deer and that it was the first on the list for tomorrow morning and in her words GUARANTEED that it would be done by no later then noon. the next day. I REALLY need my vehicle for work on a daily basis, so this is becoming a problem. Having not heard anything the next morning, I called to check status of my vehicle around noon. This time the adviser hums and haws and says "yours will be in the shop soon it is in the queue.." there are a few vehicles ahead of it. ( change of story from last night) obviously getting alittle upset I ask I thought you guaranteed it to be done by noon as I was supposed to be the first in the shop this morning. Her reply to me was " Sir you didnt even have an appointment so we are doing the best we can.." I DID have an appointment for 9:00am YESTERDAY morning!! At that time, she relented and said " I GUARANTEE you will have it by the end of day 100%, I promise." Guess what? around rolls 4:00pm and I get a call.. " Your vehicle is now in the shop.. but there was a small problem. the technician working on your vehicle broke a part needed for the repair. We have to order it from red deer and itll be in first thing in the morning! I GUARANTEE itll be done by no later then 9:00am tomrrow morning." Then she finally offers me a loaner car asking where and when I can be picked up by enterprise. Seeming like a good gesture after all of the missed guarantees and promises. 10 min after enterprise was supposed to pick me up I get a call back from the Advisor. " ummm sorry but I talked to my manager Helmer; he said the best we can do is call enterprise so you can get our rate, but you have to pay for the rental." I asked to speak to the this manager and after 15 mins of round about conversation, he would not stand behind these promises and guarantees. and would not cover the minimal cost of a loaner vehicle. SOOO BAD... I seriously have no other words for how AWFUL every single part of this experience has been with this dealership. I still have no vehicle, and i am not counting on it getting done anytime tomorrow either, and I personally have to pony up to get a car for a mistake the dealership made. I will personally AVOID THIS DEALERSHIP forever. More
by Kris H.
Employees Worked With
Helmar Kujat
October 07, 2015
Great service I went in looking for a jeep Yannick covered the features of all the different models with me and sold me on a new Sahara. He pulled the finance guy I went in looking for a jeep Yannick covered the features of all the different models with me and sold me on a new Sahara. He pulled the finance guys in and they put together a deal for me that worked pretty quick and I drove away within a couple hours in my new jeep. The guys were super friendly and helpful. Love the jeep. Love the service. If you need a new vehicle I would highly recommend Yannick and team at courtesy!! More
by Jpenney
October 06, 2015
Great customer service After spending 3 months looking for a vehicle. It was a relief to deal with Darrel at Courtesy. I was feeling a little angry at the entire used car After spending 3 months looking for a vehicle. It was a relief to deal with Darrel at Courtesy. I was feeling a little angry at the entire used car industry and really starting to hate used car sales people. Darrel didn't pressure me or talk down to me. He's a laid back guy and wanted to make sure I was happy. Thanks Shout out to Stephen in finance. Nice fella and had it all together in a great package when it came to financials More
by Erik74
Employees Worked With
Darrell Sirelpuu
October 05, 2015
Amazing Darrell Sirelpuu is an absolute amazing guy he makes us feel special even though he is one of most busiest guys i have seen in a long time. He alway Darrell Sirelpuu is an absolute amazing guy he makes us feel special even though he is one of most busiest guys i have seen in a long time. He always has everything ready on his end that he can do. This is our 3rd vehicle from him and will continue to go back to him. More
by Fesers
Employees Worked With
Lanette Andreas, Darrell Sirelpuu
October 05, 2015
Quick and professional. I have been coming to this dealership since buying me Charger there in 2012, and have had a few not so great experiences, but for the most part I've b I have been coming to this dealership since buying me Charger there in 2012, and have had a few not so great experiences, but for the most part I've been quite happy with my service. This last visit was very impressive as my service advisor was very fast and efficient in spite of this being his first day back after a few months off. More
by Janie2011
Employees Worked With
Steven Jones
October 03, 2015
Very good experience. Overall experience with the sales person was very good at the Dealership. Did not finance the purchase so I couldn't comment on the financing aspect o Overall experience with the sales person was very good at the Dealership. Did not finance the purchase so I couldn't comment on the financing aspect of the dealership. Sales manager was a nice and friendly guy also. More
by sxa187
October 02, 2015
Great Dealership Great team of people, particularly Chad, who started the deal and stayed with it all the way to the end. Would highly recommend to anyone! Great team of people, particularly Chad, who started the deal and stayed with it all the way to the end. Would highly recommend to anyone! More
by DeV1
October 02, 2015
Great experience Tim provided excellent service. He was very attentive to our family's needs, working with us to ensure we chose the right vehicle. Thanks Tim! Tim provided excellent service. He was very attentive to our family's needs, working with us to ensure we chose the right vehicle. Thanks Tim! More
by Puddy
Employees Worked With
Timothy Puddifant
