Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
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From the start of purchasing our vehicle everyone we have dealt with has been a pleasure to speak and deal with. I highly recommend that if you looking for a new or used vehicle, call Courtesy. You won’t be dealt with has been a pleasure to speak and deal with. I highly recommend that if you looking for a new or used vehicle, call Courtesy. You won’t be disappointed. More
Needed a lot of work done on my old Jeep Liberty but was very satisfied with the service and explanation and because it was going to take a few days really appreciated the loaner car. Have been using this s very satisfied with the service and explanation and because it was going to take a few days really appreciated the loaner car. Have been using this service dept for 14 years now and thoroughly recommend them More
Brought our less than 1 year old truck in today for a trailer brake notification on the dash. We booked our morning appointment two weeks ago. Our truck sat there all day and nobody even looked at it. We trailer brake notification on the dash. We booked our morning appointment two weeks ago. Our truck sat there all day and nobody even looked at it. We picked it up at end of day having spent more than 2 hours dropping off and picking up. To be told at that point that some people had called in sick for the day was unacceptable. This dealership could have told us not to come today and saved us a lot of time. A rebook is preferred to pretending you might get to the work when your only electrical expert is known to be unavailable. To make matters worse we were only notified that our truck would have to “stay overnight because they couldn’t get to it” when we reached out for a status update toward the end of the day. To call this place less than proactive is the understatement of the year. The service advisors were very avoidant when we tried to discuss potential better ways of handling situations like ours in the future which makes me question whether we will ever service our vehicle there again. More
I had good service, when l had an issue with my vehicle giving me loosing power they told me to bring in the next and would have me a loaner too so l could drop and they would try to work on it and they di giving me loosing power they told me to bring in the next and would have me a loaner too so l could drop and they would try to work on it and they did and had it ready the next day. More
Waited 3. 5 hrs Just for a oil change. Was booked in as a waiter. We showed up at 1pm But being told at 3pm that we still haven't even get in. I called and aske 5 hrs Just for a oil change. Was booked in as a waiter. We showed up at 1pm But being told at 3pm that we still haven't even get in. I called and asked for what's going on. And whoever took the call was extremely inpatient And Keep telling me they have 3 waiters And they didn't have my oil filter. It was appointment coordinators fault not his. When I asked for manager He refused to transfer me to the service manager. Well you shouldn't have booked 3 waiters at same time and your parts department Should get everything ready BEFORE customer show up not after they show up 2 hours and telling your customer you don't have parts for it. Extremely amateur procedures and unprofessional customer service. Will never come back. Will not recommend to anyone. More