Courtenay Mazda

CUSTOMER SERVICE PLUS As I grow older I am less and less able to tolerate poor customer service. When my wife and I decided to purchase a new car we only knew the size that As I grow older I am less and less able to tolerate poor customer service. When my wife and I decided to purchase a new car we only knew the size that we were after. After ruling out three competitive dealerships in the valley (for a number of reasons) we arrived at the Courtenay Mazda dealership. Our experience gave us new hope that there are still businesses that understand the importance of customer service. Karissa Tynes our salesperson was wonderfull, explaining everything about our preferred vehicle choice. She went above and beyond to ensure that we got the best deal possible, and when she heard that my wife wanted a red car she produced a loaner that was everything we wanted. Karissa and the staff at Courtenay Mazda treated us like friends of the family and I would recommend them to anyone looking to purchase a new vehicle. More

Great experience. My recent purchase was everything you could hope. Barry was honest and intelligent, answering all my questions with straightforward responses. I felt My recent purchase was everything you could hope. Barry was honest and intelligent, answering all my questions with straightforward responses. I felt no pressure and Barry was extremely helpful. If you are in the market for a quality car and fantastic service, Barry will take great care of you. More

Positive and informative! The experience was positive, forthcoming and expedited quickly with no pressure. Very impressed with the knowledge of both Barry and Binas and their w The experience was positive, forthcoming and expedited quickly with no pressure. Very impressed with the knowledge of both Barry and Binas and their willingness to be helpful. More

impressive. yes! impressive. they did not pressurize us to buy it nor to deposit some money simply. of course, I didn't get a new vehicle but satisfied with the r yes! impressive. they did not pressurize us to buy it nor to deposit some money simply. of course, I didn't get a new vehicle but satisfied with the response of my sales associate. BUT, I am disappointed with the service department. I have given an estimation of 2.5 hr work on the vehicle but they ended up keeping it for the whole day and delivered it to me the next morning. so disappointed as I have lost a potential employer as I have plans of attending an interview after my service appointment. except for the service department wrong estimation, everything looks good. Binas did a great job. More

Friendly and fast I helped my daughter buy her first car from Mike and Karissa at Courtenay Mazda. They were both very friendly and helpful. Within a short time, my dau I helped my daughter buy her first car from Mike and Karissa at Courtenay Mazda. They were both very friendly and helpful. Within a short time, my daughter was driving off the lot in a pre-owned Mazda 3, the car she most wanted to have as her first vehicle. She couldn't be happier. More

sales Feeling very fortunate to have encountered Binas on our first visit to Courtenay Mazda. His courteous professional manner and commitment to customer s Feeling very fortunate to have encountered Binas on our first visit to Courtenay Mazda. His courteous professional manner and commitment to customer service made purchasing a new vehicle a pleasant experience. More

Great sales guy!! Awesome salesman by the name of John or JT. Very friendly and not pushy (I hate pushy sales people). John knows the Mazda product very well and while Awesome salesman by the name of John or JT. Very friendly and not pushy (I hate pushy sales people). John knows the Mazda product very well and while he seems very proud of the product, he gives you the room to make your own choice of what you want. I haven't made up my mind yet but I am going back to see John at Courtenay Mazda again. I f the rest of the dealership is as top notch as John I will buy my next car at Courtenay Mazda. More

John Taylor was awesome I found JT to be personable, knowledgeable and present. JT always returned my calls and emails promptly. If he didn’t know an answer to my question he I found JT to be personable, knowledgeable and present. JT always returned my calls and emails promptly. If he didn’t know an answer to my question he would find out the information and get back to me. I felt like my business was important to JT and he continually kept me up to date on stock coming into the dealership. I would definitely go to JT again and would highly recommend him to anyone More

Mike is the man! I loved speaking with Mike. He's very knowledgeable, genuine, straight forward, and to the point. I'd recommend Mike to all my friends. Also, the dea I loved speaking with Mike. He's very knowledgeable, genuine, straight forward, and to the point. I'd recommend Mike to all my friends. Also, the dealership is clean and the staff is very friendly! Great experience! More

Sales I had the best experience ever shopping for a car John was so easy to deal with and not pushy like most sales people I did not find what I wanted but I had the best experience ever shopping for a car John was so easy to deal with and not pushy like most sales people I did not find what I wanted but I know he will find my next car for me thank you John for being so patient with me More