Courtenay Mazda

Purchase of new 2016 Mazda CX-5 Purchase was to replace and retire an elderly (but serviceable) Ford Explorer with 220,000+ km. Concerns about the Explorer's reliability in 2016 du Purchase was to replace and retire an elderly (but serviceable) Ford Explorer with 220,000+ km. Concerns about the Explorer's reliability in 2016 due to its age (21). Bowen De Marco and his wealth of product knowledge admirably steered us through the process of choosing and purchasing a new 2016 CX-5. Bowen's friendly and knowledgeable approach made the purchase totally painless. Bowen's friendly and helpful attitude mirrored the attitude of everyone we met at this dealership. Both Finance expert Chad and Boss Cory and Service Manager Kyle were equally friendly and helpful. It's obvious that customer care and relations are top of this dealership's priorities. Hence our rating of Excellent for this Dealership - if there was a grade of Excellent Plus we would rate it as that. More

No Pressure We checked out several dealerships and used car lots in the Courtenay area to get a second vehicle for the family. Courtenay Mazda was a breath of fre We checked out several dealerships and used car lots in the Courtenay area to get a second vehicle for the family. Courtenay Mazda was a breath of fresh air after having to deal with a few "stereotypical" sales people at some of the other places. Chantelle was very low key and at no time did she use any of the annoying "sales techniques" used by some of the more pushy sales people we encountered. She simply provided the information we needed and was not afraid to acknowledge when she didn't know something, but sourced the information from her coworkers. We never felt pressured. Chantelle was also very friendly and genuinely personable. We were able to take the vehicle for a nice long test drive and discovered a few items of concern. Corey agreed to have those items looked at and fixed as a condition of the sale. Chad, who had a job to do selling us extended warranties, simply went through his pitch but did not pressure us when we declined. The only thing that made me roll my eyes a bit is when the "free gift" for the purchase ended up being a discount on an extended warranty. But hey! they're in the sales business after all. More

Redemption My original dealings with purchasing a used car here were unsatisfactory. Felt like my sale was not important enough for follow through from the sales My original dealings with purchasing a used car here were unsatisfactory. Felt like my sale was not important enough for follow through from the sales manager/staff after they took my cheque. However; they offered me a great deal on the car and extended oil changes, etc. After my first online review I was worried about taking the car in for work. Their staff were persistent and eventually got my car in for an oil change. They did great work and found a problem that was supposed to have been done before my purchase; they did not argue, just went ahead and scheduled an appointment, ordered parts and did the work free of charge! My respect for them has moved up a notch! Enjoy the wine guys and thank you for fixing the car! We made it through the snow to Victoria and back with no problems! See you in 500 miles! More

Very pleased with information provided by our salesman. Excellent description of our vehicle's features, and of how to use them. Took us on a long drive to ensure we learned how to use all the car's featur Excellent description of our vehicle's features, and of how to use them. Took us on a long drive to ensure we learned how to use all the car's features. More

open and honest discussion regarding vehicle price Breath of fresh air compared to previous dealer experiences. Open and transparent discussion on vehicle price. 30 day money back offer gives piece Breath of fresh air compared to previous dealer experiences. Open and transparent discussion on vehicle price. 30 day money back offer gives piece of mind. Bowen was great to deal with. Still answering my questions days after I got the vehicle home. Would happily deal with them again. More

Excellent Service. Honest people to deal with... A+ Bowen was great. We had already made one happy purchase from Courtenay Mazda 18 months earlier and would recommend to anybody. Thanks Bowen, see y Bowen was great. We had already made one happy purchase from Courtenay Mazda 18 months earlier and would recommend to anybody. Thanks Bowen, see you next time we need something! More

Above and beyond! Well, that dreaded "thing" happened (for a car owner).. My car broke down while out of town on a Sunday on my way home... How lovely is that?! Worse p Well, that dreaded "thing" happened (for a car owner).. My car broke down while out of town on a Sunday on my way home... How lovely is that?! Worse place/worse time. After being rescued by my loved ones, my car towed to the dealership (Courtenay Mazda), obtained a rental and returned home to Victoria, I awaited "the call". That call came from Kyle from the service department the next morning. We conversed about the problem, and they checked things out. He got back to me very quickly and let me know the damage - ouch, but doable. After the repairs were done, a new and huge (read: repairs worth more than my car) problem was discovered (note to self: don't just hope the little problem goes away and fixes itself). Kyle was amazing, and didn't even fluster to my very colourful response! We talked candidly like friends discussing a problem and looking for a solution, not like the other experiences I've had where I feel like the mechanic is making things up to create revenue and my best interest isn't in mind. That's when considering purchasing a “new to me” vehicle came up, and considering the oh-my-god-price for repairs, he connected me with Chantelle. In short, Chantelle was great! I’m a super busy woman, and even in the throes of car despair, I’m not that available and a bit spastic (I really need a holiday, FYI). It’s hard to pin me down, and not only was she the right kind of persistent; she listened! Chantelle was patient, listened to my concerns/options/availability and ran with it. Emailed me when she couldn’t get me, and called when she could. As an assistant, I appreciate her continued efforts and her openness to “rolling with the punches”. Chantelle was fluid and matched her efforts to her client – me – who needs a little extra TLC. Chantelle matched me with my “new to me” car before I had even driven it! She listened and worked with her team to ensure the best experience ever. I’d like to also thank Corey for his generosity and availability for working out the purchase price of my new car and trade in of my now money-pit-of-an-old-car. So here we go: 6 days later (the Saturday after the dreaded breakdown) and I’m in Courtenay ready to test drive my new car – a bit backwards, I know… So I test drive my new car – which is amazing – and we get back to the dealership. Knowing that we were in a bit of a time crunch, Chantelle pairs us with Logan to get our paperwork completed. Logan was beyond hospitable and was very thorough. Everything was covered and taken care of. At the end of everything, Chantelle came out to ensure we had taken everything from my old car – to which if she weren’t there I would’ve lost my favourite pair of sunglasses and my Raconteurs CD. All and all, I had a beyond believable experience with all of the Courtney Mazda Team and I would highly recommend them to anyone! I know that one day when my husband’s truck kicks the bucket, we are going to make the commute back up to Courtenay Mazda for it’s replacement! Great business, great staff: five stars! I can’t gush enough about them (and I’ve highly edited my review for space requirements!). More

Customer Service Experience Was Wonderful! I feel Courtenay Mazda deserves a 5 Star rating, as from the moment I walked into the dealership to the moment I drove away, I was attended to with ex I feel Courtenay Mazda deserves a 5 Star rating, as from the moment I walked into the dealership to the moment I drove away, I was attended to with excellent customer care and service. Barry, a Mazda salesman, greeted me upon arrival and found me an SUV that was well within my desired price range. Barry talked me through the reasons he thought this vehicle would suit me and was very honest regarding any realistic concerns as the vehicle was a little older, while we took the vehicle for a test drive. I was impressed with the personable nature of his Customer Service and was happy to support him, personally, during this Holiday Season! More

Very helpful and friendly Great to deal with from the moment I walked on the lot, very helpful and friendly and answered any questions I had. Would highly recommend anyone loo Great to deal with from the moment I walked on the lot, very helpful and friendly and answered any questions I had. Would highly recommend anyone looking for a new or used vehicle to talk to Mike Milne in sales as he is pleasurable to deal with. More

The Amazing Chantelle A great experience at a car dealership is like finding a unicorn and when my wife, daughter and I walked into Mazda we had little expectations of gett A great experience at a car dealership is like finding a unicorn and when my wife, daughter and I walked into Mazda we had little expectations of getting into new car in our budget. But while Chad worked the numbers, Chantelle endured two test drives and was outstanding! Gone are the days of being able to take a car by yourself for a drive, but Chantelle quietly let us put the cars through their paces and answered any questions we had. When we stumped her, instead of trying to xx us, she just said "I'm not sure, but I'll find out for you" and she did, in short order. A car sales person like that is so rare, not only did we get into a brand new mazda 3 (which my wife and fight over who gets to drive it that day) but Chantelle was so nice, patient and willing to do whatever we needed, what a change from our previous experience! Chad, you were good too and Corey did let us trade the free iPad for a tiny job as well. Thanks for both your work, but Chantelle sold us the car for sure! Five stars all around expect for price, because let's be serious, only a free car gets five stars for price. Thanks again Mazda! More