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Country Hills Hyundai
Calgary, AB
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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260 Reviews of Country Hills Hyundai
October 02, 2015
Too snobby and arrogant. Had test drive twice, because she doesn't know too much product she sales! day later tried to negotiate a deal, sales manager Richard came up and the Had test drive twice, because she doesn't know too much product she sales! day later tried to negotiate a deal, sales manager Richard came up and the first thing he said - "we do not provide any discounts! Good luck" Fynny.. they prefer to keep stock on the lot rather then make sale! Don't bother going to there. The Part dept. also doesn't know products and requires the VIN number for touch-up seems the color code isn't enough to them and when you gave them that, they can't find the VIN in the system!!!! Don't bother with these folks! When you buy a new car use the INTERNET go to all dealers and see who will win your deal! Good luck though. More
by medellru
Employees Worked With
Kat and Richard
September 13, 2015
Purchase 2016 Tucson Limited This was the first time for my boyfriend and i buying a brand new vehicle. The staff at Country Hills Hyundai made it very enjoyable to test drive all This was the first time for my boyfriend and i buying a brand new vehicle. The staff at Country Hills Hyundai made it very enjoyable to test drive all types of SUVS. Not pushing us into anything! We were told that all 2016's were 0% financing for up to 84 months. So that's what sold us on to getting a new Tucson, but when it came to finalizing the deal we noticed it was NOT 0% for 84 months on all 2016's it was however 0% financing on the Tucson for only 48 months... So they definitely need to be more specific when telling customers about their deals... All in all...Spencer and Rich worked very well with us into getting us into a fully loaded brand new Tucson! More
by abc123
Employees Worked With
Spencer, Rich
September 11, 2015
Great dealership! Great people! Country hills Hyundia I want to thank everyone at Country Hills Hyundai they were exceptional!! Very friendly atmosphere employees always had smile Country hills Hyundia I want to thank everyone at Country Hills Hyundai they were exceptional!! Very friendly atmosphere employees always had smiles on their faces. When we walked in we were greeted by Josh. From my understanding he is new hasn't been there that long he was very polite, courteous and a great guy to work with. Josh showed us a few different vehicles and answered any questions we had. Josh introduced us to Eddy to help get a good deal. Eddy was a great guy took time to figure out everything we needed he was very professional. Finance we dealt with Merianne she was very friendly didn't rush through things answered all questions explained things well she was very efficient. When we went to pick up our vehicle Nadeem went through everything with us top to bottom. Told us to push buttons ask questions and we did just that. He answered all questions. The back hatch on the vehicle wasn't working properly he asked if we wanted to leave it there and have it looked at or if we would like to bring it back on the Tuesday as Monday was a holiday. We decided to take it on the Tuesday. When my husband took it in they gave him a loaner vehicle right away Eddy came over and apologized for the inconvenience said they would get it taken care of right away. I would highly recommend checking out Country Hills Hyundai they really do treat you as one of their own and go that extra mile to make their customers Happy! It was a pleasure for us to have met such awesome people! THANKS ALOT Country Hills Hyundai for the great experience. We absolutely love the 2015 SantaFe and look forward to driving it. We have already been recommending people your way. More
by Love SUV
Employees Worked With
Josh, Eddy, Merianne, Nadeem
September 04, 2015
Purchase of Hyundai Elantra My husband and I picked up our Elantra Yesterday. Although the buying experience was a little stressful at times as the price of the car changed a co My husband and I picked up our Elantra Yesterday. Although the buying experience was a little stressful at times as the price of the car changed a couple of times, we finally feel that we bought a good car at a good price. The salesman, Daniel, spent quite a bit of time with us during the buying process. He was very patient and helpful. Tin, who went through the finances with us was very efficient and did not rush us. He was willing to go over areas as needed. The car was ready when we arrived to pick it up and Nadeem went over it with us and answered our questions. We are looking forward to enjoying driving our 'new' car. More
by jkb
Employees Worked With
Daniel, Tin, Nadeem
August 18, 2015
Get it together, new vehicle = first time for them? A dealer trade should be just that, a dealer trade. I bought a brand new 2015 Hyundai Santa Fe sport limited, not the cheapest version available, and A dealer trade should be just that, a dealer trade. I bought a brand new 2015 Hyundai Santa Fe sport limited, not the cheapest version available, and I recoeved it in less than the state I anticipated. 1-vehicle came in dirty or cleaned haphazardly 2-bubbles in 3M 3-stitching issues in seats 4-the main issue, NO SD card = no navigation! 5-they shipped the wrong sd card to Calgary Hyundai 6-wrong SD card fried my head unit, new service scheduled and new sd and head unit ordered 7-the unit is replaced, but alas, the sd card is the new one, not the base maps 8-now yet again a new card is getting ordered, another service trip. Worst of all, despite being in touch with Hyundai Canada via twitter, no one seems to care about my business. How did Hyundai either incorrectly train staff or lose items or finally not know how to properly rectify the issue? More
by Neveragain
Employees Worked With
Dealer trade
July 20, 2015
Lesson Learn from Ted Lam and Eddie Garcia! Bad Karma! Avoid at all cost! Never buy from this Dealer. Their strategy is to make you think they gave you a low price/ good price then ASK you to write a g Avoid at all cost! Never buy from this Dealer. Their strategy is to make you think they gave you a low price/ good price then ASK you to write a good review on Google and so on in Return. So when there is a problem they say we have good review to cover the issues. But when you have issues related to their promise or warranty or service damaged by the service department, watch out! They literally ask me to leave after buying the most expensive model in the dealership! Eddie Garcia lied about the 193km on a new Genesis Sedan $52,000 their flagship. Finance department Billy Tran and Tin Nguyen forced me buy tires and theft protection... even though I have it on insurance...they said its mandatory Service department gave me numerous runarounds, poor workmanship and damaged my car. Ted Lam General manager succumbs to bad behaviors to focus on sales generation. Service department Joey and Eddie Garcia refused service and kicked me out... I complained, but persist. Even though I made appointment for service and recall they forgot appointments and did not have a courtesy car for me. After taillight recall service, taillight stopped working the same day, stepping all over my leather seats plus silicone drippings. Replaced remote starter, 3M coating and tinted windows 3 times, and blame 3rd party installer. The dealer is the one who toke the money and when they need to be responsible the just give me Runarounds in different departments. Their "Flagship sedan" still Creaks and Rattles... I offer to show Ted Lam the recording but he did not reply...and disregarded the issues. Ted said I should "contact him for any concerns going forward." I did for the poor recall service and the receptionist gave me Runarounds, and said I have to speak with Anika Larsson assistant service manger who is off, but I saw Kay the service manager sitting in Service waiting for cars. Kay Reghal offered me a $250 coupon for scratching my windshield before the rattles and after the replacement of windshield after I threaten with a lawsuit. The mechanic denied any wrong and damaged. Complete waste of my time! More
by Hyundai Nightmare Thanks Ted Lam and Eddie Garcia
Employees Worked With
JORDON ROMERIL, EDDY GARCIA, BILLY TRAN, TIN NGUYEN, KAY REHAL, ANNICA LARSSON
July 04, 2015
Horrible service We have brought our car in for service many times to the country hills hyundia and every time again either they don't fix the problem or destroy somet We have brought our car in for service many times to the country hills hyundia and every time again either they don't fix the problem or destroy something else they touch. The car comes back with greasy prints over the interior and once with a stain on our front seat which is still there as we can not get it out... From reading other reviews I see that it is not just me who feels this way. The responses from the dealership to the other bad reviews all seem to have the same theme... " this is not normal for us". Really???? I would say the reviews discride your service perfectly. We will never come back, which is really to bad as we where looking forward to trading in our car for an SUV. More
by Reuben
Employees Worked With
Usman
May 30, 2015
Brutal new car buying experience I purchased a 2015 Santa Fe last month and the purchase of this vehicle was the most disappointing and disheartening experience I've ever had in the 2 I purchased a 2015 Santa Fe last month and the purchase of this vehicle was the most disappointing and disheartening experience I've ever had in the 25 years I've been driving cars and the dozen new vehicles I've bought. The primary problem (though there were certainly others) stems from the condition I received the car in. The dealership was late having the vehicle prepared and I waited with my wife and bored children while the dealership got it's act together. When the vehicle was finally brought around I was handed the keys (with no explanation whatsoever of any of the features of the vehicle). The only comment the salesperson made as he handed me the keys was "Oh hey, I just noticed that the sunroof isn't working - call tomorrow and we'll set up an appointment to sort it out". I thought I paid a fee for pre-delivery inspection? Why would you hand off a vehicle with such an obvious defect? Like a fool I accepted the vehicle there due to family-related time pressures. I should have refused it entirely. When I brought the vehicle back to be fixed 36 hours later (the dealership could not get me in the day after the purchase) I was eventually told that the mechanics could not figure out what the problem was and that a case would have to be opened up with Hyundai in Korea. A week went by without my vehicle (while I drove a loaner). The mechanics got word from Korea that they would have to remove the entire headliner and replace the wiring harness in the roof. However, the part would have to be shipped by boat from Korea and they weren't sure how long it would take to get to Canada - it could potentially be weeks I was told . At that point I told them that I wanted them to buy back the vehicle (I had put 60km on it) and give me another (hopefully working) vehicle from the lot. They claimed they would look into this buy-back and get back to me with word from Hyundai Canada in Toronto who would have to approve it. The next day I got a call from the dealership telling me that I was "in luck" because a Hyundai Canada technician had happened to be at the dealership that day and my situation was discussed. The technician authorized the dealership to pull down the headliner on another new 2015 Santa Fe on their lot, remove the wiring harness from that vehicle, and place it into mine. When the part eventually arrived from Korea they would but it into the "sacrificial" Santa Fe. What a treat for whatever sucker buys that "new" car off the lot - I'm sure that fact will be disclosed to them. I was told that Hyundai Canada would not entertain the buy-back until this ridiculous solution was attempted. Two days and 8 hours of labour later I received my vehicle. Not counting the oily fingerprints that I twice had to point out to the service adviser and have removed by the detailer and the dust (likely from the headliner) all over the dash and console, the vehicle was back in working order. I never got to experience the unique thrill of driving my a brand new perfect car. This is the third Hyundai product I've purchased and it will likely be the last as a result of this disaster. The dealership could have avoided this whole mess had they actually done a thorough pre-delivery inspection (which I was billed for of course). They would have seen the scope of this defect and given me a different vehicle from the start. More
by Phillies76
Employees Worked With
JORDON ROMERIL, DANIEL BHATTI, KAY REHAL
May 27, 2015
Horrifyingly bad experience My van is from the south location. They are fantastic by the way, but I live closer to the north and my van required some recall work. The motor on My van is from the south location. They are fantastic by the way, but I live closer to the north and my van required some recall work. The motor on the left sliding door had stopped working so we had to manually open and close the door and we thought this was part of the recall work that needed to be done. ( turns out it wasn't part of the recall ). My husband picked up the van when it was ready and when he got it home we discovered the power buttons for the right door and trunk didn't work. I called back and they got me in right away. The day they got my van I get a call from the service tech stating they needed payment authorization. I said absolutely not because they worked when I dropped the vehicle off. I asked them to call and deal with my husband. Hours go by and we didn't hear anything. So I called and asked to speak to the service manager. They finally agreed to go back over the work they had done. A few hours later I call in for an update and get a call back from the service tech stating they had just forgot to turn the power back on and everything was working now. My husband goes and picks it up and checks the right sliding door and trunk. They work. He didn't check the left sliding door because we hadn't asked them to do anything to that as the motor had stopped working. When he got the van home, I noticed that they had unhooked the babies carseat, I tried to open the left sliding door msnually so I could re install the car seat.... The door now won't open at all. I have my husband come out and try and he says they have either broken the left door or disabled it somehow as it cannot be opened for any reason now. This is not only HORRIBLE service but also now a safety concern. How do you send your vehicle in for recall work and get it back with all these things wrong. And to disable or break a door is just appalling. More
by Nb168
Employees Worked With
KAY REHAL
March 20, 2015
Very Professional. Best part, you let me bring my little girl "dog" into your building. The Sales person was very polite, relaxed, and professional. The staff were smil Best part, you let me bring my little girl "dog" into your building. The Sales person was very polite, relaxed, and professional. The staff were smiling and made sure we were taken care of. I loved the gong! More
by bigbird
Employees Worked With
Jarret Schneider
