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City Ford
Edmonton, AB
752 Reviews
Welcome to City Ford - #1 Ford Retail Dealership in Edmonton and Western Canada 26 years in a row!
You've seen us on TV, heard us on the radio, read our ads and helped us continually win awards for Customer Excellence - now we would like to welcome you to City Ford Edmonton on the Web! Take a moment to check out the latest New Ford vehicles, or browse our online inventory of used automobiles - cars, trucks, SUVs & vans. You can also request a price quote, schedule a test drive, and apply for credit using our online forms. City Ford Edmonton is proud to be your #1 Edmonton Ford Dealership. If you have any questions, please don't hesitate to give us a call at 1-587-680-0591, or stop by in person at 156 Street and St. Albert Trail.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 752 reviews
November 15, 2013
What a nightmare of a dealership. Stay away. When I What a nightmare of a dealership. Stay away. When I picked up my new ford I bought at the dealer I was shocked it didn't come with 2 keys. I was to What a nightmare of a dealership. Stay away. When I picked up my new ford I bought at the dealer I was shocked it didn't come with 2 keys. I was told by the employee I picked up the car from (NOT the salesman I bought the car from) to bug the dealer for a second key because I should get one. He knew I was a new car buyer and was just being nice. So I did just that, I asked for a second key because they should be able to provide it even with a used car, and I was under the impression that it did when I had bought it. Instead I dealt with a very rude salesman, and a reluctant manager that took over 5 phone calls and messages to get a hold of, and another 5-10 discussions back and forth. Eventually I got no where with these men, so I figured I should just get a key at the "discounted" $150 instead of $300, and not have to deal with these crooks again. I brought my car in to get the key programmed and Justin, the salesman, walked past me 3 times without acknowledging me, no "how's the car?", "I'm glad we got this sorted out for you", NOTHING (just a glance in which he clearly knew who I was). Eventually between 4 different people trying to help me get my loaner car (they were all extremely busy watching the football game in the sales room), I drove off with my loaner car (after scraping it off myself because no one would tear themselves away from that tv). I then didn't hear from the dealership for 11 days (even though I was calling Richard, the manager I dealt with, and asking when it would be done), until I finally had someone call and say "hi, I don't know if you know, but your car has been ready for a few days now". I finally got there the same day to get my car and new key. I dropped the loaner car off at the front and went to the service department. I returned the keys and got my invoice, which claimed I owed nothing as everything said "no charge". I asked the cashier and he said I didn't owe anything. At that point I finally thought they turned the leaf and were finally giving me for free like they should have in the first place. However the following 5 hours I was called over 5 times by the manager I had dealt with because they couldn't find the loaner car keys I had dropped off, and rudely claimed that I still owed them the $150 for the key (even though my invoice said $0/No Charge). I am a brand new car buyer (first car, bought the car cash and it was over $17000, so definitely not the cheapest used car there. Enough that I would expect to be acknowledged by the guy that got my sale, and treated better by everyone I had contact with), and this completely turned me off of City Ford. I would NEVER recommend buying a car there (I'm in my early 20's, that's ALL of my friends) and will NEVER return for any service or accessories I need in the future. More
by Anonymous092013
Employees Worked With
Justin Froehlich, Richard
August 22, 2013
Terrible dealer. Did the deal over the phone, he Flat out lied to me saying certain features were on or would be installed in the car, then never followed up. Couldn't be bothered to be there the day I picke lied to me saying certain features were on or would be installed in the car, then never followed up. Couldn't be bothered to be there the day I picked up the car after saying he would be. Had to get the tire pressure fixed up on all Tires within days of purchasing the vehicle. Manager never returned my call or emails, do not deal with city ford. More
by Cityfordsux
Employees Worked With
Hass
