City Ford

Service department is terrible Went to have my truck looked at for warranty repairs and explained that my truck was leaking transmission fluid. They basically said that there was no Went to have my truck looked at for warranty repairs and explained that my truck was leaking transmission fluid. They basically said that there was nothing they were going to do. Ended up going to another local dealership who were more than happy to take care of me. Wouldn't wish this place on anybody. More

Treated as a joke I am appalled at the lack of professionalism at City Ford Service area. I had my truck booked in yesterday to get a new tonneau cover as the original I am appalled at the lack of professionalism at City Ford Service area. I had my truck booked in yesterday to get a new tonneau cover as the original one they installed was done wrong and caused the plastic box rail covers to lift and warp. They installed the new cover yesterday and told me that there was no warping and everything went back into place. Well when I got off work and went to pick up my truck I went to take a look at and what do you know, the covers were warped. No one was able to do anything about it last night so I went in today. Well when I got there I told the accessories guy who I had been dealing with that the covers are warped. He came outside to take a look. He then laughed at me and said that they weren’t warped. I argued that they were and found a flat object to show him. He then went and got his manager and his manager proceeded to laugh in my face and turned to him employees and called me crazy and treated me like I was a joke. Next the body guy look at it and he agreed with me that they were in fact warped and said that they would be covering the cost to have them replaced as it was their error. I am disgusted that City Ford thinks it’s ok to disrespect people the way they disrespected me. I will NEVER go back there nor do I recommend anyone ever going there. More

Always treated like family. Every time we need a new vehicle, we always go back to City Ford, we are always treated with respect, honesty and professionalism. Thank you Blaine C. Every time we need a new vehicle, we always go back to City Ford, we are always treated with respect, honesty and professionalism. Thank you Blaine C. For always surpassing our expectations. More

Great service After taking with Robert over the phone he knew right away what truck we wanted and understood the price we needed to work around. He was great with o After taking with Robert over the phone he knew right away what truck we wanted and understood the price we needed to work around. He was great with our kids also. More

It's always good response It's always good to deal with city Ford, especially with Roger. The team and hospitality and professional aspects to the dealership is awesome I will It's always good to deal with city Ford, especially with Roger. The team and hospitality and professional aspects to the dealership is awesome I will keep coming back to city Ford More

Great experience. Friendly service. Everyone was helpful and excited to make us feel welcome. The staff took time to explain the vehicle features and how things worked. Friendly service. Everyone was helpful and excited to make us feel welcome. The staff took time to explain the vehicle features and how things worked. Very knowledgeable staff. Assisted me to get to know my new car. I would highly recommend Roger to my friends and family. More

Speedy service My first purchase at City Ford was also the first time I’ve purchased a vehicle and drive away the owner all in one day, including the installation of My first purchase at City Ford was also the first time I’ve purchased a vehicle and drive away the owner all in one day, including the installation of several accessories. More

Awesome experience Robert was extremely helpful and the process of buying the vehicle was great.robert was friendly and got me everything I was looking for in a vehicle Robert was extremely helpful and the process of buying the vehicle was great.robert was friendly and got me everything I was looking for in a vehicle More

All they want is your C.A.S.H. Bad service Bad service. Money stealer, untruthful. Full of lies. Full of B.S. literally, do not trust their words. It has been very difficult, they made me try Bad service. Money stealer, untruthful. Full of lies. Full of B.S. literally, do not trust their words. It has been very difficult, they made me try a truck that was at first too much money for me, asked a 500$ deposit, gave it with pleasure, now, i dont want to buy their truck because i saw bad reviews about them and the creepy manager is very very unrespectful. Will have to go thru legal actions to get a xxxxing deposit back. If thats what you want to go thru, buy from them. Otherwise, DO NOT. ever. More

Straight to the point. It was nice to have someone recognize that we already knew what we wanted and most importantly didn't want. We were straight to the point and that was It was nice to have someone recognize that we already knew what we wanted and most importantly didn't want. We were straight to the point and that was reciprocated by Scott which really made everything easy. City Ford considered many options and scenarios for us in order to ensure we got what we wanted and needed and even came up with some that were more beneficial to the specific circumstances on the fly. I didn't however win an Focus RS on my spin to win so that was probably the most realistic disappointment for the entire experience. More