Charlesglen Toyota - Service Centre

Very helpful parts man I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just a simple piece bezel for a door handle or when my sons wife lost the keys to his tundra Kenny came to the rescue and handled everything. He just had to sit back and wait for the phone call that his truck was ready for pick up, Kenny is very helpful and knows what customer service is all about, i would highly recommend Kenny to anyone who needs Toyota parts or service ******** More

Failure to complete requested maintenance: I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the steering wheel. Why? What does this cable do? Why is it disconnected? More

Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More

Winter Tires with no trouble I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far beyond the unfortunate "sell you and forget you attitude" that occasionally permeates the industry. I have never been disappointed since that day. On this occasion it was time - at least according to "The Farmers Almanac" - to look winter in the eye. I received a very pleasant reminder back in in August to think about it and when I received another in early September I took action. I had received a $100.00 gift certificate from the loyalty program earlier in the summer and now was the time to put it to use. I arranged an 0800 appointment was greeted by Meghan in the friendliest and politest of fashions that I have come to expect from the Charlesglen Service Desk Team. The dealership was offering a free break inspection and I suggested I took advantage of it. But I changed my mind when Meghan suggested that as my summer major service showed 90% remaining on the rear brakes and 60% on the front it was not a problem and would save me time. Accordingly, my estimated finish time was up-gunned from 1530 to 1330. Perfect for what I was up to that day and one example of the huge advantages of staying with your dealership. I was "shuttled" back home by Brian in excellent style. Shortly after 1245 I got the call that my Tacoma was ready. Followed by shuttle driver Ian appearing at my front door a short while later. We very pleasantly picked up two more owners and back to the dealership. I made use of my $100.00 certificate and the change of tires on rims, storage of my summer tires until spring and a wash actually cost me $39.47! Wow! Meghan suggested that my summer tires (the supplied tires on purchase) might last me next summer before I would have to buy new. All in all a very excellent day for expense and service. And people question why I stay with the Charlesglen until I tell them truths such as this! A great BZ to you all at Charlesglen and thanks. More

Great service, great experience Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks after me and my RAV very well. Thanks Dan! More

Express Service I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times staff was friendly and efficient. The vehicle was done when they said it would be, the price was competitive with great value added. To top it off i had a great lunch at their cafeteria while I waited. Ron More