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145 Reviews of Charlesglen Toyota - Service Centre
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February 24, 2017
Pleasant, courteous service on Thursday Feb 23 I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service exper I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service experience a good one. More
by Lyn
Employees Worked With
Dan Wilson
February 14, 2017
Parts and service department is awesome! We had a few issues with a couple of warrenty items on our highlander. We called the dealership we purchased from and they wouldn't even bring it in t We had a few issues with a couple of warrenty items on our highlander. We called the dealership we purchased from and they wouldn't even bring it in to look at them. They simply told us to read the manual and watch utube videos. It was not a user problem but a part issue. Finally we decided to call Charlesglenn and schedule a service. We told them about our issues and low and behold Colin offered to have the techs check it out. They ordered in the parts to replace the faulty ones and got everything done under warrenty. Colin has our utmost trust and gratitude! He clearly cares about customer service and satisfaction long term. Thank you so much for your amazing service and caring! 5 star for sure!! More
by Hamilton Family
Employees Worked With
Colin Wiebe
January 17, 2017
Service Advisor a star! After my last service there was a loss of my Highlanders "get up an go". I was unable to turn around and bring the car back due to time constraints. I After my last service there was a loss of my Highlanders "get up an go". I was unable to turn around and bring the car back due to time constraints. I struggled with he vehicle and it did seem to improve.I was unable to describe the situation easily so I put up with it until my next service. Dan was my service advisor for the next service. He acknowledged the validity of my experience. They had the vehicle all morning but were unable to find the problem. When I went to pick up my vehicle, Dan spoke to the guys once more and with his insight, they discovered what needed resetting. In 10 minutes I had my great Highlander back. Thank you Dan and the service team. More
by happycamper
Employees Worked With
Dan Wilson
November 01, 2016
first negative experience I purchased rims for my winter tires and was not informed that the panel warning light would be permanently on--unfortunate sales lapse in information I purchased rims for my winter tires and was not informed that the panel warning light would be permanently on--unfortunate sales lapse in information. More
by car owner
Employees Worked With
Pamela Janzen-Ishaq
October 28, 2016
Very helpful parts man I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just a simple piece bezel for a door handle or when my sons wife lost the keys to his tundra Kenny came to the rescue and handled everything. He just had to sit back and wait for the phone call that his truck was ready for pick up, Kenny is very helpful and knows what customer service is all about, i would highly recommend Kenny to anyone who needs Toyota parts or service ******** More
by Dorothy Grassl
Employees Worked With
October 12, 2016
Failure to complete requested maintenance: I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the steering wheel. Why? What does this cable do? Why is it disconnected? More
by Allan Courtney
Employees Worked With
Alex Whyte
October 11, 2016
Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More
by Leonila Raval Raval
September 29, 2016
Winter Tires with no trouble I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far beyond the unfortunate "sell you and forget you attitude" that occasionally permeates the industry. I have never been disappointed since that day. On this occasion it was time - at least according to "The Farmers Almanac" - to look winter in the eye. I received a very pleasant reminder back in in August to think about it and when I received another in early September I took action. I had received a $100.00 gift certificate from the loyalty program earlier in the summer and now was the time to put it to use. I arranged an 0800 appointment was greeted by Meghan in the friendliest and politest of fashions that I have come to expect from the Charlesglen Service Desk Team. The dealership was offering a free break inspection and I suggested I took advantage of it. But I changed my mind when Meghan suggested that as my summer major service showed 90% remaining on the rear brakes and 60% on the front it was not a problem and would save me time. Accordingly, my estimated finish time was up-gunned from 1530 to 1330. Perfect for what I was up to that day and one example of the huge advantages of staying with your dealership. I was "shuttled" back home by Brian in excellent style. Shortly after 1245 I got the call that my Tacoma was ready. Followed by shuttle driver Ian appearing at my front door a short while later. We very pleasantly picked up two more owners and back to the dealership. I made use of my $100.00 certificate and the change of tires on rims, storage of my summer tires until spring and a wash actually cost me $39.47! Wow! Meghan suggested that my summer tires (the supplied tires on purchase) might last me next summer before I would have to buy new. All in all a very excellent day for expense and service. And people question why I stay with the Charlesglen until I tell them truths such as this! A great BZ to you all at Charlesglen and thanks. More
by palmond
Employees Worked With
Meghan, Service; Brian and Ian, Shuttle Drivers
September 14, 2016
Great service, great experience Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks after me and my RAV very well. Thanks Dan! More
by Roll15
Employees Worked With
Dan Wilson
August 25, 2016
Service request regarding broken cable on rear sliding door Very disappointed with call this morning. Called service department and spoke with Jordan. Informed him that we had service done on our vehicle in t Very disappointed with call this morning. Called service department and spoke with Jordan. Informed him that we had service done on our vehicle in the past and asked him to look at our file to determine if our 2010 Toyota Sienna would be covered for the broken cable on the rear sliding door. He informed me I would have to bring it in and have the issue assessed at a cost of $70 to $140 at which time they could tell me if there would be any coverage. I said I did not need the problem assessed just wanted to know if my vehicle would qualify or not for the coverage Toyota was offering as I had read some vehicles do and some don't on the Toyota forum. Again he stated I would have to pay for an assessment. More
by JF
Employees Worked With
Jordan
