Charlesglen Toyota - Service Centre

excellent Again I wish to give kudos to Dan Wilson and the service people at Charles Glen Toyota. Dan listens to what I have to say, believes what I have to s Again I wish to give kudos to Dan Wilson and the service people at Charles Glen Toyota. Dan listens to what I have to say, believes what I have to say and then integrates it into the problem-solving process. As a senior and a female, I am often stereotyped and then my input seems put through a filter. Thank you Dan and Charles Glenn Toyota service. More

Above and beyond service and attention to detail Just had one of the best customer service experiences, perhaps ever (in any industry). Dan W. (Service Advisor) is outstanding for his enthusiastic c Just had one of the best customer service experiences, perhaps ever (in any industry). Dan W. (Service Advisor) is outstanding for his enthusiastic customer care, and his attention to detail. Brought my vehicle in for regular maintenance and a key fob issue at the same time. Dan offered to fix the key himself, and when it turned out to be an unexpected electronic glitch, he personally arranged a follow-up appointment, and work with technicians to ensure the tricky problem was solved at no extra cost. Well worth taking your Toyota for a service here. More

Service Excellence As usual, the Service team under the direct leadership of Mark provides Excellence in Customer Service. When things beyond their control sppear, for e As usual, the Service team under the direct leadership of Mark provides Excellence in Customer Service. When things beyond their control sppear, for example, parts delivery problems. Not only do they get the repair complete, they ensure the inconvenience to the customer is mitigated. The best customer service in any business in Calgary. More

Pleasant, courteous service on Thursday Feb 23 I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service exper I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service experience a good one. More

Parts and service department is awesome! We had a few issues with a couple of warrenty items on our highlander. We called the dealership we purchased from and they wouldn't even bring it in t We had a few issues with a couple of warrenty items on our highlander. We called the dealership we purchased from and they wouldn't even bring it in to look at them. They simply told us to read the manual and watch utube videos. It was not a user problem but a part issue. Finally we decided to call Charlesglenn and schedule a service. We told them about our issues and low and behold Colin offered to have the techs check it out. They ordered in the parts to replace the faulty ones and got everything done under warrenty. Colin has our utmost trust and gratitude! He clearly cares about customer service and satisfaction long term. Thank you so much for your amazing service and caring! 5 star for sure!! More

Service Advisor a star! After my last service there was a loss of my Highlanders "get up an go". I was unable to turn around and bring the car back due to time constraints. I After my last service there was a loss of my Highlanders "get up an go". I was unable to turn around and bring the car back due to time constraints. I struggled with he vehicle and it did seem to improve.I was unable to describe the situation easily so I put up with it until my next service. Dan was my service advisor for the next service. He acknowledged the validity of my experience. They had the vehicle all morning but were unable to find the problem. When I went to pick up my vehicle, Dan spoke to the guys once more and with his insight, they discovered what needed resetting. In 10 minutes I had my great Highlander back. Thank you Dan and the service team. More

first negative experience I purchased rims for my winter tires and was not informed that the panel warning light would be permanently on--unfortunate sales lapse in information I purchased rims for my winter tires and was not informed that the panel warning light would be permanently on--unfortunate sales lapse in information. More