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Charlesglen Toyota - Service Centre

Calgary, AB

4.0
144 Reviews

144 Reviews of Charlesglen Toyota - Service Centre

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April 20, 2018

Service Has Fallen I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences More

by Justin Wishart
Recommend Dealer
No
Employees Worked With
Pamela, Janzen
Apr 25, 2018 -

Charlesglen Toyota responded

I am sorry to hear you feel that you were not treated fairly during your visit. We pride ourselves on our communication and I believe we have let you down. I am sorry that we weren’t more clear in our diagnosis of your concern and the root cause. Although I am confident in the assessment, from our technician, I am sorry that we weren’t able to better discuss this with you to come to an amicable resolution. If there is ever a concern with our service we want to know and address the issue. I am sorry to hear we were unable to look after your concern until your next scheduled visit. As it was determined that this repair is not associated with a previous concern; there are associated costs. Our team would be happy to review your estimate for repair to find a solution for you and your vehicle. Justin, I want to thank you for taking the time to share your experience and our team will remain dedicated to working with you to repair your vehicle. Sincerely, Ashley Brockhurst, Customer Relations Manager

March 23, 2018

Quick and easy When for an oil change and brought home a newer top of line Venza. Why did they stop making them? Made a good deal with trade and happily motored home More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember name of demo guy that went over NAV package. He was good., Kate Shakula
November 03, 2017

Venza Turn Signal "Rattle Sound" The service I got from the moment I walked in, attempted to buy a part I thought I needed, to the shuttle service and till the second I left was nothi More

by VenzaGuy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Danielle, Ian Gray, Kyle Fargo, John Perri, Megan Jordan, Colin Wiebe
Jan 02, 2018 -

Charlesglen Toyota responded

Thank you for sharing your review and experience with our Parts and Service team! We look forward to serving you for years to come!

October 30, 2017

Great place. Awesome service! Had my oil changed at Charlesglen Toyota recently. Right from the start it was a great experience. From the Drive-in service bay to the quick and warm More

by Heylenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Ishaq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Charlesglen Toyota responded

Thank you for sharing your review of our Service Department, and Service Advisor, Pamela! We are glad that we were able to exceed your expectations and we look forward to seeing you for your next Service appointment!

October 24, 2017

Thanks Charlesglen Exceptional service experience. Dan Wilson is simply one of the most professional, friendly, and customer focussed service reps I have encountered in More

by Amo5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
Jan 02, 2018 -

Charlesglen Toyota responded

Thank you for sharing your review of Dan Wilson in our Service Department! We look forward to serving you for years to come!

August 30, 2017

Unnecessary Services Sales We had the service for 2007 Toyota Rav4. Then they recommended the services that we refused. - Replace automatic transmission side cover $859.00 - Dia More

by dango123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Morgan, Appointment Co-ordinator
Aug 31, 2017 -

Charlesglen Toyota responded

Hello and thank you for taking the time to provide your feedback. We pride ourselves on our open and clear communication and I believe we need to work with you to resolve this matter. We do not take these concerns lightly and I look forward to speaking with you regarding your file. Please contact me at your earliest convenience at 403-241-0889. Sincerely, Ashley Brockhurst Customer Relations Manager Charlesglen Toyota

July 07, 2017

excellent Again I wish to give kudos to Dan Wilson and the service people at Charles Glen Toyota. Dan listens to what I have to say, believes what I have to s More

by happycamper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
Jul 12, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review of Dan and our Service team, we look forward to serving you for years to come!

May 30, 2017

Above and beyond service and attention to detail Just had one of the best customer service experiences, perhaps ever (in any industry). Dan W. (Service Advisor) is outstanding for his enthusiastic c More

by paulg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
Jun 01, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review and experience that you had with Dan in our Service Department! We look forward to serving you again soon!

March 10, 2017

Service Excellence As usual, the Service team under the direct leadership of Mark provides Excellence in Customer Service. When things beyond their control sppear, for e More

by Lyall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Wiebe
Mar 14, 2017 -

Charlesglen Toyota responded

Lyall, thank you so much for reviewing and sharing your experience with our Service Department! We always appreciate our customers understanding when things happen that are out of our control. We hope you remain a loyal Charlesglen fan for life!

February 24, 2017

Pleasant, courteous service on Thursday Feb 23 I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service exper More

by Lyn
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
Feb 24, 2017 -

Charlesglen Toyota responded

Thank you so much for your review of Dan Wilson and our Service Department! We are so glad that he was able to exceed your expectations and make your Service visit a great one! We thank you for choosing Charlesglen Toyota for your vehicle needs and we look forward to seeing you again in the future!

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