Charlesglen Toyota - Service Centre

Efficient, considerate and friendly Been with this dealership for 6 years and have always been helpful, quick to respond to questions and accommodating.The dealership provides accomodati Been with this dealership for 6 years and have always been helpful, quick to respond to questions and accommodating.The dealership provides accomodations so that you can wait for car or excellent shuttle service. More

Excellent custer service Fast and efficient. Great experience, the car is happy as well as me. Everything was taken well care of and didn’t have to go over budget. Fast and efficient. Great experience, the car is happy as well as me. Everything was taken well care of and didn’t have to go over budget. More

Dan the man! Came in for regular service that should have taken several hours. Dan got me in and out in about 2 hours! Car was washed afterwards too! I go to Cha Came in for regular service that should have taken several hours. Dan got me in and out in about 2 hours! Car was washed afterwards too! I go to Charlesglen for all my service. Thanks Dan Wilson!! More

Thanks I have been a customer for over two years now for my two vehicles. Great and professional service. I especially appreciate Dan's impeccable service! I have been a customer for over two years now for my two vehicles. Great and professional service. I especially appreciate Dan's impeccable service! More

Excellent service from sales, finance to service. Mike, Alison, Alex, to Dan and everyone in between = amazing service. We will never go to another dealership. Charlesglen has made us feel like family Mike, Alison, Alex, to Dan and everyone in between = amazing service. We will never go to another dealership. Charlesglen has made us feel like family. More

Excellent experience Great service. The advisor was very cooperative and understanding. Help in renting the car and make it such a very good and easy experience. I sure Great service. The advisor was very cooperative and understanding. Help in renting the car and make it such a very good and easy experience. I sure will recommend it. More

Most horrible customer service I contacted several people/managers three times to help locate the owner of a keychain with key, FOB, mailbox keys and such that was left behind at ou I contacted several people/managers three times to help locate the owner of a keychain with key, FOB, mailbox keys and such that was left behind at our house. FOB's and mailbox keys are expensive to replace and its a hassle with all of them that are on there. The keys had a Toyota tag number on them and I thought it would be easy for them to contact the owner and let them know about the whereabouts of the key set. From being told to drop them off (it's over 40km's one way) to not returning any of my calls or voice mail messages it is clear to me that they simply don't care about their customers. It would take a few minutes to look this owner up and let them know their key's have been found. I guess there's no money to be made in. it. Won't see me shopping for a vehicle there. More

Extraordinary Customer Service You need to know that Kyle Fargo in the Charlesglens Toyota service department gave me the best service I have ever had in my life, and I'm 71 years o You need to know that Kyle Fargo in the Charlesglens Toyota service department gave me the best service I have ever had in my life, and I'm 71 years old. First he diagnosed my locking lug needs by a picture he had me email him. Then he telephoned all over Okotoks and nearby to try and find anyone who sold the specific unlocking tool so I would not have to drive to him. When he couldn't find it near me, he mailed it to me. He did all in an hour, and he did it as though it was just routine to care that much. More

Service Very pleased with service I received and the staff and also got my vehicle back before the time that was quoted, which is always good Very pleased with service I received and the staff and also got my vehicle back before the time that was quoted, which is always good More

Just like any other dealership. Average. However.. Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Infor Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Inform and engage the customers about what you're doing to their cars rather than just treating it like an in-and-out! I liked Mark a lot too, but my experience with Colin - just over a year ago - was both unforgettable AND unbeatable. More