Charlesglen Toyota - Service Centre

Charlesglen Toyota is just like Family I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet when I pulled into the warm,clean service bay I was greeted by all familiar faces. My appointment was with Colin (whom I have trusted for years) in the service drive-thru, but when Megan (another familiar face) noticed he was busy serving another customer, she greeted me right away and helped me get checked in. I had numerous other small items that I wanted them to look after for me, and she diligently noted all of them. I especially appreciate that she went to my car with me to confirm my concerns! I went to get a free coffee before leaving and I ran into multiple people from parts, sales and service that I not only recognized, but they also recognized me! They got me into a rental (a Brand New Corolla!) and I was on my way in no time. No sooner was I done all of my errands that I got a call from Colin saying everything was done, and ahead of schedule. When I arrived, I was again greeted at the service counter, but this time by Pam (yet again a familiar face), as Colin was on the phone. What a TEAM! All of my items were addressed perfectly, and the price was LESS than they originally quoted! What meant the most to me though was that it felt like FAMILY because they know me. And when you can recognize the faces of a business that you see on 1-2 times a year, that says a LOT about their organization's integrity. If you take care of your employees, they will take care of your customers. PLAIN AND SIMPLE! Charlesglen clearly does BOTH! See you again soon! PS - Please pass along my "thanks" to your technicians Andrew, John the rest of the team in the shop too! They clearly care about their work! Great job guys!!! More

Service team is incredible My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super frien My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super friendly as he checked me and my one year old in (late of course because of baby). They couldn’t find the source but double and then triple-checked until they figured out it was all a renegade plastic bag melting around the exhaust. Dan checked on us many times and kept us informed about what was happening. Even as my daughter started screaming the walls down, all the staff remained so kind and understanding- they brought her a toy and offered to help anyway they could. Every time I come here I’m impressed with how professional and helpful the staff are, even though it’s obvious that we are rich people. Thanks Charlesglen and especially Dan W and the lovely ladies at the appointment desk. More

Accomadating My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All m My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All my expectations were exceeded, More

Excellent service, especially from John Perry and Dan Wilson Issues with my 2006 Rav4 were not being addressed by Toyota head office, despite their acknowledgement of a known problem, but John Peri worked with t Issues with my 2006 Rav4 were not being addressed by Toyota head office, despite their acknowledgement of a known problem, but John Peri worked with them, and got a resoultion to satisfy all of us. The repair was done, but a further problem arose following the work. The cause was accepted by Charlesglen as being their responsibility, and they did the repair at their cost. Dan Wilson oversaw the repairs, and gave me excellent service throughout. I am very satisfied with the results, and happy to continue to trust my vehicle servicing to Charlesglen. More

Very good Service advisor named Dan Wilson was very good. He was friendly and very knowledgeable. Product advisor named Jonathan Reid was very good. He told me Service advisor named Dan Wilson was very good. He was friendly and very knowledgeable. Product advisor named Jonathan Reid was very good. He told me about the new Corolla. More

Quick, Reliable, Friendly I purchased my 2009 Toyota Camry at Charlesglen and continue to go to this dealership for seasonal tire changes and regular servicing. The Service per I purchased my 2009 Toyota Camry at Charlesglen and continue to go to this dealership for seasonal tire changes and regular servicing. The Service personnel are always courteous, helpful and make an effort to look after your needs. . More

Will do their BEST to make/keep their customers HAPPY With a mention of our Friendly Dan Wilson, specifically. Our expensive Extended warranty did NOT cover expensive repair, estimate was: $3000.00. DW go With a mention of our Friendly Dan Wilson, specifically. Our expensive Extended warranty did NOT cover expensive repair, estimate was: $3000.00. DW got the repair completed at NO cost to us. Dan was our advocate and did not let us down. Awesome team all around. More

Perfect service I could not catch the shuttle service because of my working time when I exchanged my winter tires at this dealer store. Dan provided me a free car ren I could not catch the shuttle service because of my working time when I exchanged my winter tires at this dealer store. Dan provided me a free car rental which was really helpful for me. It is the best experience. Good job Dan and thank you very much for your help. More

Terrific Service Took my Highlander in for service. Dan was terrific you can tell he is passionate about what he does and that is refreshing indeed! Thank you for mak Took my Highlander in for service. Dan was terrific you can tell he is passionate about what he does and that is refreshing indeed! Thank you for making mine and my car's day! More