Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
144 Reviews of Charlesglen Toyota - Service Centre
Sort by
September 01, 2022
Mark McQueen always provides 5 star customer service. Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! More
by Lyall
Employees Worked With
August 24, 2022
Ashley at charlesglen dealership has been excellent to deal with We are very appreciative of the service we've received! deal with We are very appreciative of the service we've received! More
by Elsieallen
Employees Worked With
July 19, 2022
Charlesglen Toyota recommended the Cabin Pollen filter replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and q replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and quick - 1 minute - basically only the cost of filter). At home I looked at what filter they put - it was probably the poorest quality, cheapest piece of garbage they could find on the market - thin and flimsy... I am getting it replaced with the good quality one I bought for $25 in Auto-Value - Customer rip-off! Also, yesterday I changed Engine oil myself for the first time after my 4Runner was serviced at Charlesglen Toyota a few times prior. Found out they did not install the oil drain plug gasket last time they changed oil. The drain plug was heavily over-torqued, so was the oil filter housing... very bad... Not sure I would trust Charlesglen Toyota mechanics after these little findings... Recommend doing easy things yourself (filter replacements), or finding a good mechanic you could trust. More
by Stan
Employees Worked With
Unknown mechanic at Charlesglen Toyota
June 04, 2022
Had to bring back rav to have body side moulding on. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. More
by None
Employees Worked With
February 12, 2022
Awesome all around!I just purchased the second car I Awesome all around! I just purchased the second car I have gotten from Charlesglen. The reason I purchase from, and get all of my servicing done is Awesome all around! I just purchased the second car I have gotten from Charlesglen. The reason I purchase from, and get all of my servicing done is because they have always represented their dealership well 110% Everyone that assisted me on this new vehicle was very professional, helpful, and have high integrity. From Pamela in Service, to Mike in Sales, to Rick in Financing, to Mark, who gave me my intro to the features and how they worked. From start to finish, I never felt that I was being rushed, or had to make a decision right away. This dealership is the very best I have ever dealt with, and each department is very helpful, reliable, and honest. Thank you so much! More
by ken kolynchuk
Employees Worked With
Other Employees :
Mark, in Delivery and vehicle set up., Rick Delong, Greg Kwapis
February 04, 2022
My 82 year old mother brought her 2016 Camry with 70,000 kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work to her car including a brake job where they told her if was unsafe if she didn’t get it done. She called me to ask what to do. We knew there was no way her car needed these repairs as she takes exceptionally good care of her car and drives very little so I recommended she get a second opinion. They made her nervous to even drive it. We took it to another very reputable mechanic where he went through the check list of repairs that she was told that she needed. There was not one thing that needed repair and she was told her brakes were almost new condition and there was no evidence that the wheels had even been removed as would have needed to be done if they were checked. Shame on this dealership service department for trying to take advantage of a senior woman! Never will anyone in our family or friends darken the door of this place! More
by Karenbustard
Employees Worked With
Kirby Fiander
February 02, 2022
So happy with my new vehicle! Val and Garnett were so easy to work with. Made the whole experience so enjoyable. easy to work with. Made the whole experience so enjoyable. More
by pamm
January 05, 2022
We are visiting in Calgary.and needed 2 items checked on our Highlander. Staff in Service.Dept were welcoming, provided quick service and took time to answer our questions. Our daughter bought her Rav 4 at our Highlander. Staff in Service.Dept were welcoming, provided quick service and took time to answer our questions. Our daughter bought her Rav 4 at Charlesglen and we have full trust in this dealership. More
by Carol
Employees Worked With
Tyler Medland
