Charlesglen Toyota - Service Centre

Service Advisor Kelcee did a wonderful job. Service was very good. Everything was done in time Service was very good. Everything was done in time More

A couple of days ago, my car battery failed and wouldn't start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. It was late in the afternoon, but Mark at the Service desk said I should drive for a half hour at highway speed and come back before 6pm, and that he would be happy to quickly test the battery for me when I got back, and would give me further advice. To my relief, it all worked out well. Mark was very reassuring in his manner, and I appreciated his kindness. I always get great service at Charlesglen, and always like the attitude of both the sales and service staff. Thanks again! Arthur More

Very helpful, in time of need they are always there to support Excellent service Thank you support Excellent service Thank you More

The service was fine. My mileage was just over 53,000. As an add on to the service I had arranged, I was offered two extra services. When I asked about the mileage t My mileage was just over 53,000. As an add on to the service I had arranged, I was offered two extra services. When I asked about the mileage that these services were due, I was told one at 66,000 and the other at 84,000. Looks like these services are due either in June ‘24 or December’24. More

Very good service provided by all the team members throughout the whole process and I look forward to receiving the same, efficient and courteous service in the future. throughout the whole process and I look forward to receiving the same, efficient and courteous service in the future. More

Very please to change dealerships services to charlesglen going forward. First impressions were very good going forward. First impressions were very good More

Staff is very professional and courteous, addressing all concerns and issues. Very proactive in solving problems. concerns and issues. Very proactive in solving problems. More

Had my vehicle in for a premium detailing. Outstanding job! Car looked better than new and no crack or crevice was left unclean. Outstanding job! Car looked better than new and no crack or crevice was left unclean. More

Rear Coil Spring Replacement Safety and Quality Issue My Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were rep Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were replaced back in 2019 Apr 05 in the Charlesglen Toyota Shop. The broken spring only had 22,282 km in the 4-year period; through my inquiry with my service adviser the replacement springs done in 2019 is aftermarket product with guaranty of 20,000km only (which cost $399.95 a pair for parts & $406.00 for labor, and I did not ask for aftermarket product). I find this is very disappointing. This troublesome issue was submitted to Mark McQueen, Assistant Service Manager for resolution. After a week I received subsequent Book An Appointment reminders to pay $920.40 for the rear springs replacement. More