Charlesglen Toyota - Service Centre

A couple of days ago, my car battery failed and wouldn't start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. It was late in the afternoon, but Mark at the Service desk said I should drive for a half hour at highway speed and come back before 6pm, and that he would be happy to quickly test the battery for me when I got back, and would give me further advice. To my relief, it all worked out well. Mark was very reassuring in his manner, and I appreciated his kindness. I always get great service at Charlesglen, and always like the attitude of both the sales and service staff. Thanks again! Arthur More

Very helpful, in time of need they are always there to support Excellent service Thank you support Excellent service Thank you More

The service was fine. My mileage was just over 53,000. As an add on to the service I had arranged, I was offered two extra services. When I asked about the mileage t My mileage was just over 53,000. As an add on to the service I had arranged, I was offered two extra services. When I asked about the mileage that these services were due, I was told one at 66,000 and the other at 84,000. Looks like these services are due either in June ‘24 or December’24. More

Very good service provided by all the team members throughout the whole process and I look forward to receiving the same, efficient and courteous service in the future. throughout the whole process and I look forward to receiving the same, efficient and courteous service in the future. More

Very please to change dealerships services to charlesglen going forward. First impressions were very good going forward. First impressions were very good More

Staff is very professional and courteous, addressing all concerns and issues. Very proactive in solving problems. concerns and issues. Very proactive in solving problems. More

Had my vehicle in for a premium detailing. Outstanding job! Car looked better than new and no crack or crevice was left unclean. Outstanding job! Car looked better than new and no crack or crevice was left unclean. More

Rear Coil Spring Replacement Safety and Quality Issue My Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were rep Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were replaced back in 2019 Apr 05 in the Charlesglen Toyota Shop. The broken spring only had 22,282 km in the 4-year period; through my inquiry with my service adviser the replacement springs done in 2019 is aftermarket product with guaranty of 20,000km only (which cost $399.95 a pair for parts & $406.00 for labor, and I did not ask for aftermarket product). I find this is very disappointing. This troublesome issue was submitted to Mark McQueen, Assistant Service Manager for resolution. After a week I received subsequent Book An Appointment reminders to pay $920.40 for the rear springs replacement. More

Took truck in for oil change. Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator a Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator acknowledged this and stated that’s what would be done. However when picked up they charged me for the full package as they stated that is what was done. Emailed back to the booking coordinator. They stated they would escalate to their manager and I would hear back this week. So far nothing. They have the money and aren’t interested in correcting their mistake. I will be going elsewhere now. UPDATE June 29: I received an email from Mark McQueen the support manager apologizing for having issues. That he’s spoken to those involved and “as per our phone conversation, he will credit the service done that I didn’t ask for”. Actually I have yet to receive a phone call from them. No voicemails on any phones. No missed calls in the call logs so not sure who he talked to and agreed to this. So Charlesglen Toyota did service I didn’t ask for. Charged me for it. Says I agreed to something I haven’t. And continues to hold my hard earned money. This makes me want to go back to them even less. If they refunded the non-requested service, maybe I’d think about it. Growing more and more frustrated. UPDATE July 3, 2023: So after the above posting from June 29, Mark McQueen called me. The first time I’ve talked to him. He was confused on talking to me and that my wife has a Toyota coming in for servicing which we don’t have another Toyota. Long and short. Refunded my money to my credit card for the services I didn’t request. All of which was in writing declining it. Lastly I was asked to delete this review as they don’t want negative feedback. I think that is unfair to the public as everyone has the right to know the ups and downs of a business. More

Absolutely check Charlesglen's prices. If you're not aware, they raised their services pricing a while ago. I'd like to say that, over the years, I have absolutely no complaint about their If you're not aware, they raised their services pricing a while ago. I'd like to say that, over the years, I have absolutely no complaint about their service work - just the prices in place now. Example - in the last three estimates I've gotten, they have been higher anywhere from 19% (Last is a savings of $726 on Charlesglen's estimated cost of $3800) to 50% (wiper blades - estimated at $36 a blade installed here - $16 installed elsewhere. Including things as simple as Charlesglen car rental $50. Stampede Toyota car rental - $25. I'd encourage you to always get estimates! More