Charlesglen Toyota - Service Centre

A 1 hours service on the phone became a 2+ hours when I dropped the car because some miscommunication in their system. Then it took one hour for the shuttle to be available to drop me off. 15 minutes afte dropped the car because some miscommunication in their system. Then it took one hour for the shuttle to be available to drop me off. 15 minutes after the appointment time for the shuttle to pick me up I received a call that the shuttle would be another 15 min late, then I had my wife driving me to pick up the car as it was clear that I couldn't rely on the shuttle service. Then after receiving the car, I had one question. Was asked to drive back into the service bay. Result, a 1 minute question of value added took me 30 minutes of walking back and forth then waiting in line to get my car OUT of the service bay as the other cars were parked there waiting for service in single line. Reliability on the service was very low. I was very frustrated on how this messed up with my daily schedule. If only they had warned me that would be a 2-3 hours service as opposed to 1 hour service, I would work my plans around it. More

Corey had a great smile and nice to talk to... He remember me as a client. Thing we dont see often in a big business. Will recommend this place at anyone to buy a car. remember me as a client. Thing we dont see often in a big business. Will recommend this place at anyone to buy a car. More

I was so impressed by the service. Michelle was awesome as she was thorough in explaining what was going to be done and was so friendly with my daughter who was with me at the time. I have used Charlesglen as she was thorough in explaining what was going to be done and was so friendly with my daughter who was with me at the time. I have used Charlesglen for many years and have continued to be impressed with the customer service I get in the service department. I would highly recommend them to anyone and everyone! More

Today I received an email from the service manager congratulating me on my purchase of my new Sienna. This was nice but should have come in 2009 when I purchased my Sienna. When I first purchased congratulating me on my purchase of my new Sienna. This was nice but should have come in 2009 when I purchased my Sienna. When I first purchased the Van the dealer had "Get to know your Toyota night". They booked me in but had to cancel. They booked me again but it was not the one for my vehicle so they said they would book me again. They never called. The DVD/iPod accessory was nothing but a pain. I had to stop the vehicle every day to reset it so it would play DVD's. I finally thought I would watch movies on the video input that appeared to be in the console. I asked them about it on about the 4th visit to fix the DVD player and they said the didn't know what it was as it was aftermarket. I told them it came with the brand new van when they delivered it to me. They they told me it was disabled when the DVD/iPod was installed. That was not true either as it was part of the DVD/iPod accessory as it connects directly to it. I researched it and I was able to get the right cables to make video come out from my iPod video. The sound however squealed. I figured out how to use the video cable with the iPod connector to make the squeal. go away. Then the Van's battery would not last 1 week. They blamed the car starter that I purchased from them. I tried to go to the installer and they said nothing was wrong and the dealer was wrong. I went back to Charlesglen and they continued to say it was the starter. They claim they checked the battery and it was okay. I had to get a boost 3 times and it was never a good time. We missed family functions due to this. The service manager said to come by on a Saturday and they would do the battery test quickly. I came in and they wanted me to leave the vehicle but I had plans based on the manager saying they would do it quickly. They argued with me again that they tested before and it was fine, but I insisted and they did it. Turns out the battery has bad and I have not had a problem since. Now the iPod cable is not working and I wanted a new one. They first ordered the wrong one which was okay. They said the would get back to me. I waited 2 weeks then called and it was clear they forgot. The service manager tried to find one. It took a week and he said the have one and it will be shipped. I am still waiting to hear it has arrived and we can fix it. . I wanted this fixed prior to a family trip on March 29th. They could not do that so I was hoping to have it prior to the next trip on May 5th. Still nothing. I purchased a Toyota because of the record they have. However, in my last 5 GM products I have not had as many service trips to the dealer and bad experiences as this. The last two van's had DVD's that just worked. Thus I can't recommend this dealer as my experience has been terrible. The one thing I will give them credit for is when I had the DVD issues and it went in over and over, they did pick it up from my house and drop it off to make it easier on us. More

This dealer always good service. Usually finish their job before expected time and shuttle service is very useful. After their job, they always wash my vehicle so that I could pick up my vehicle clean. before expected time and shuttle service is very useful. After their job, they always wash my vehicle so that I could pick up my vehicle clean. More