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145 Reviews of Charlesglen Toyota - Service Centre
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November 06, 2014
Shuttle Timings versus Service Timings I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. (no problem). In the event, the truck was not ready until 3:45 p.m. So I wasted what proved to be nearly two hours on a very busy day. More
by palmond
October 23, 2014
Poor Shuttle Service Out of the three dealerships I have had my Toyota vehicle serviced at, this is the worst location. Appreciating that operating a shuttle service can b Out of the three dealerships I have had my Toyota vehicle serviced at, this is the worst location. Appreciating that operating a shuttle service can be difficult in a city such as Calgary, the communication between the Service Advisors, Shuttle Service Desk and Drivers is poor at best. Their shuttle drivers are friendly and seem to do their best with what information or guidance they are given. I have been told they are in the process of adding a fourth driver but I fail to see how that will solve their problem of poor communication. I would advise against using this dealership for servicing if you are going to be reliant on their shuttle service. More
by cynthiaw
Employees Worked With
Sid Sharma, Megan Jordan, Krystyne
September 30, 2014
Above and Beyond Exceptional Customer Service I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to d I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to drive, since I am driving all across Alberta for my work, that is important to me. Since I moved to Calgary I have been going to Charlesglen Toyota for the servicing on my car. They are so friendly and helpful each and every time I go there. I recommend that you go a check out Charlesglen Toyota even if it is not close to your home. You will love the experience as soon as you walk in the door, you'll be greeted with a warm smile. They have a very comfortable seating area, while you await the shuttle service driver to take you back home when your car is in for servicing. Even if something is not covered by replacement, they go above and beyond to make sure you are happy. I had an issue with my key and since I am driving all throughout Alberta, David Richardson thought about my safety first and replaced the key for me. I thanked him very much for his caring and consideration which he did not have to do. But did out of the kindness of his heart. I can now feel secure in my Venda for many years to come, thanks to the fabulous team at Charlesglen Toyota. When you walk in to Charlesglen say "Tamra said that Charlesglen has the BEST Customer Service she has ever seen. So I came to check it out for myself." Go buy your car from Charlesglen and you will be very happy with your decision. Happy Toyota shopping!!!!!!!!!!!! Thanks very much to the Charlesglen Team and David Richardson!!!!! Tamra L. Baxter Calgary Customer for Life More
by tamralbaxter
Employees Worked With
David Richardson
June 23, 2014
Cd problem solved Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude and a smile . He is an asset to your company . More
by Dwight Roll
Employees Worked With
Zsolt Barabas
June 11, 2014
Service Excellence I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark cl I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark clearly explained to me what is checked and when my 2013 Tacoma would be ready for me. I asked for several dings in the windshield to be fixed which I had forgotten needed to be fixed when I made the service appointment. Nothing was too much trouble for Mark. A short time after the appointed return time Mark came out and said there would be a slight delay as the windshield technician had missed a ding and he was getting that fixed - great attention to detail and I was very appreciative of being kept up to date. Because o the delay Mark very kindly reduced the cost of the ding fixes. My rating of "Very Bad" for the price does not reflect in any way on the service department or Mark as it has absolutely nothing to do with them. It has everything to do with the on board navigation, Bluetooth and radio systems. I was forced to pay $243.75 to try to bring my in-dash system into something close (I hope) to a viable working asset, there was not a disc in stock. The navigation system data was so hopelessly out of date I had to install my old Garmin Nuvi navigator on the dash top. I require very accurate navigation for my job as a professional construction health and safety consultant. The system refuses to accept my Mach 2014 Samsung GTE cellphone data and I have yet to figure out the way to delete most of the pre-set channels from the less than user-friendly instructions. While I would recommend the truck as a very fine vehicle, I would tell any friends in the hunt to totally avoid having anything to do with the in-dash navigator and Bluetooth - which would probably stop them going to any Toyota dealership. More
by palmond
Employees Worked With
May 23, 2014
Tire swap & Protection Package Inspection Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Prot Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Protection Package areas are good. The service visit was a pleasant experience. More
by kitzan
Employees Worked With
Robert Shon
April 12, 2014
Problem solving Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found wit Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found with the car. When I expressed surprise and dismay, Connor was very quick to ask for assistance from John Perri who went out of his way to solve the problem. Many thanks! We highly recommend this dealership -great location, facilities and service. More
by wendyedge
Employees Worked With
John Perri
March 24, 2014
I brought my 1985 MR2 in to be serviced. My experience with the service department and the dealership in general was excellent. My car's issues were reviewed promptly. The service adviser went through t with the service department and the dealership in general was excellent. My car's issues were reviewed promptly. The service adviser went through the issues before proceeding with the different repair options. The price for the repairs was very reasonable. The dealership itself was a very nice facility. Charlesglen even dropped me off back home, and picked me up again when my car was ready! More
by bprocter
Employees Worked With
Corey Bergman, David Richardson
March 10, 2014
The shuttle driver was very rude and was showing attitude all the time he dropped me to home. Although other staff asked me to wait for shuttle but when he came in he said he cannot give me a ride as he had all the time he dropped me to home. Although other staff asked me to wait for shuttle but when he came in he said he cannot give me a ride as he had been busy that day. He told me instead of shuttle I should just wait at the dealership. He told me that he can say no for shuttle when he wants. More
by agarg28
Employees Worked With
December 07, 2013
I visited this center first time and really got satisfied with their service, time commitment, staff friendliness, overall with everything :) . I was given more than what expected from them. Really surprise with their service, time commitment, staff friendliness, overall with everything :) . I was given more than what expected from them. Really surprised with this visit because my experience with Heninger toyota center was really bad and was not expecting anything from toyota service centers anymore. But this center is really good. I must say, whole credit goes to manager who is managing everything so well then all employees who are taking care of customers so well & nicely. My service agent is Corey Bergman, I really appreciate his support. He took time to answer my questions, in fact provided me some useful tips/info as well. I want to give 5 out of 5 rating to this center :) ***** Thanks for your help and support. Keep up good work guys. Hardeep More
by hardeep325
