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148 Reviews of Charlesglen Toyota - Service Centre
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July 12, 2015
Integrity of Service Now in Question I am starting to question whether Charlesglen actually does the work that I see as a billed line item on my service invoice or whether they actual uph I am starting to question whether Charlesglen actually does the work that I see as a billed line item on my service invoice or whether they actual uphold the values of service quality that they promote. This is the 4th time I have brought my vehicle in where I was billed for work that was either not completed or not completed to expectations. One time for a loose cargo box that I had to return the next day. Twice my bill said the tires were rotated and pressure checked. Yet 1 km down the road my pressure sensor light came on And now my replaced windscreen leaks. Yesterday I called my service advisor to discuss the issues. She wasn't available so I left a message I did not get a call back. I know everyone makes mistakes but I am now questioning the integrity of service at Charlesglen. Suggest that everyone double checks that they get the service that they are billed for. I received the truck More
by Sportyguy69
Employees Worked With
Megan Jordon
July 09, 2015
Major 32,000Km Service accomplished with ease Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friend Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friendly greeting from Mark McQueen, Senior Service Advisor. He gave me a detailed run-down on what was to be checked and/or replaced. No surprises at all when I returned at 4:00 p.m. to recover my 2013 Tacoma 4X4. Mark had adjusted a couple of the charges to reflect the true amount of time that the various checks, etc. had done for which I was very impressed and grateful. All in all an excellent experience and that means I will be returning when the next 5,000Km oil change is due. When you get treated cheerfully, professionally and fairly - why go anywhere else? More
by palmond
Employees Worked With
June 26, 2015
Very friendly and helpful I stopped by to get help with pairing my phone and Jim McAlorum was very helpful, not only helping with that but also showing me a couple other featur I stopped by to get help with pairing my phone and Jim McAlorum was very helpful, not only helping with that but also showing me a couple other features on my car that the dealership I bought from hadn't explained to me. I purchased my Venza two years ago and love the car! I'll go back here to purchase my next Venza because of the great service I had today! Thanks! More
by Marhar
Employees Worked With
Jim McAlorum
June 18, 2015
Dan Wilson is a first class Service Advisor Ever have "one of those weeks"? That was happening to me this week. Employees of businesses and service people were just not delivering the basics. I Ever have "one of those weeks"? That was happening to me this week. Employees of businesses and service people were just not delivering the basics. I was losing faith in getting even decent help from people this week. It all turned around when I brought the car in for servicing. Dan went beyond normal service attention. He asked a few key questions and between him and the people in the service bays, they surprised me by allowing me to get in right away. Thanks Dan , your efforts made me appreciate the work a true professional does. As I said - you should train others. John Beaton More
by jocar
Employees Worked With
Dan Wilson
June 12, 2015
First oil change Dan Wilson really knew his job and was really interested in me and my car. He took care or me excellently on my oil change. Dan Wilson really knew his job and was really interested in me and my car. He took care or me excellently on my oil change. More
by Eugene Yuzwak
Employees Worked With
Dan Wilson
June 10, 2015
Fantasic service !!!! Lucas Graham was the most amazing autobody dent repair guy in Calgary!!! I highly recommend him :)) amazing personality and exceptional job done !! De Lucas Graham was the most amazing autobody dent repair guy in Calgary!!! I highly recommend him :)) amazing personality and exceptional job done !! Definitely will send friends and family to him ! More
by Jodi73
Employees Worked With
May 20, 2015
great service and courteous staff I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially apprec I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially appreciated how she took the trouble to inform me when the car was ready for pick-up. I felt i was well taken care of. Thanks, Pamela. More
by pec19
Employees Worked With
May 06, 2015
Outstanding service, every single visit I just had my winter tires switched out for my all season's and as always the service was excellent. Quick check in, a 40 minute wait in the cafeteria I just had my winter tires switched out for my all season's and as always the service was excellent. Quick check in, a 40 minute wait in the cafeteria with free coffee and wi-fi so I could do some work, and personal, courteous wrap-up of the service appointment. And as always a freshly washed waiting for me to continue my day. Thanks! More
by ElkaS
Employees Worked With
Alex Whyte
March 27, 2015
Always Good and smooth service Always I visit this dealer, their service is good and smooth...No issue at all. No time loose and money. I am always happy with them. Always I visit this dealer, their service is good and smooth...No issue at all. No time loose and money. I am always happy with them. More
by roktank
Employees Worked With
March 13, 2015
First service First time to service my new car...................fast, friendly, and I felt they knew their business. A good experience, thanks!! Everyone seems ver First time to service my new car...................fast, friendly, and I felt they knew their business. A good experience, thanks!! Everyone seems very friendly and seemed to be busy, not just "putting in time." More
by eleanor
Employees Worked With
Megan Jordan
